60+ Years Combined Hospitality Experience Call/ WhatsApp: +27 82 765 9238 Email: training@hospitalitycourses.co.za
Leading Consulting Firm and Training Provider | Mystery Shopper Programme | Game Lodge Staff Training | Front of House Training | Housekeeping Training | Butler Training | Waiter & Waitress Training | Hotel & Resort Training | Restaurant Training | Customer Service Training | Turnaround Strategies
Our housekeeping training is tailored to suit your requirements, schedule, and style. We bring a lot of experience in training high-end game lodges...
Is your hotel, resort, lodge or restaurant underperforming or you simply want to take your business to the next level? Our team of experienced professionals...
In the notoriously competitive restaurant market, it is essential to get your front-of-house staff well trained to offer unparalleled service...
Front Office Training important as the Front Office department is the engine of any hospitality establishment. We offer on-site front office training...
We strive to be the best Butler Training provider in South Africa. Our Butler training is suitable for Game Lodges, Hotels, Resorts, Luxury Villas, Private Homes and...
On-site training will save you money. You cut on travel and accommodation expenses for your staff. We travel to your establishment and deliver training...
At Sam Hospitality, we do not deliver generic training programs.
We implement strategic service transformation.
Since 2011, we have partnered with Africa’s most respected safari lodges, five-star hotels, boutique resorts, luxury villas, and fine dining establishments to elevate operational standards, strengthen leadership capability, and increase guest satisfaction and revenue performance.
From the Greater Kruger to Zanzibar’s coastline, our bespoke on-site consulting and training solutions are engineered to:
We work directly with ownership, executive management, and departmental leaders to ensure measurable results — not temporary motivation.
For more than 15 years, Sam Hospitality has helped redefine service excellence across Africa and internationally.
Our clients include distinguished properties such as:
—and many other elite establishments across Southern, Eastern, and Central Africa.
Wherever excellence is required — we deploy a team of experts.
Sam Hospitality is powered by a national team of 12 specialized facilitators, bringing over 120 years of combined operational and leadership experience across luxury hospitality environments.
Each facilitator has served within high-performance hospitality operations and understands the realities of:
We operate as a consulting partner — not a once-off training provider.
We transform guest touchpoints into loyalty drivers — increasing return visits, referrals, and reputation equity.
See your property through the guest’s eyes.
Our executive-level Mystery Guest & Mystery Dining programs provide measurable, structured performance diagnostics across:
You receive detailed reporting, strategic recommendations, and implementation support — ensuring measurable operational improvement.
We do not deliver workshops.
We deliver operational elevation.
From Cape Town to the Serengeti, from Johannesburg to Zanzibar — our facilitators travel directly to your property.
We integrate into your environment, assess your systems, and implement practical solutions that fit your brand positioning and guest promise.
Luxury is no longer defined by architecture or décor. It is defined by service precision, anticipation, and emotional intelligence.
We help your team deliver the extraordinary — consistently.
If you operate a:
…and you are serious about elevating standards, strengthening leadership, and increasing profitability —
Let’s begin the transformation.
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📧 Book Your On-Site Training
🌍 Wherever you are — we will come to you.