60+ Years Combined Hospitality Experience        Call/ WhatsApp: +27 82 765 9238      Email: training@hospitalitycourses.co.za

2-Day Leadership and Management Course

Next Course Dates: 4 - 5 September 2023 - Cape Town 

Course Overview

In this 2-day intensive training course, you will learn all the skills you require to lead and manage high performance teams, regardless of the industry or location you are in. Book today and become a phenomenal leader and manager!


This course is designed and facilitated by experts that will guide you on tangible steps to lead and manage high-performance teams, thus improving efficiency and increasing revenue & profits for your company. 


Who Should Attend?

This course is suitable for all managers and supervisors in any industry. If you are new in your management or leadership role, this course will help you a great deal! If you are running as company and would like our team to train your management and leardership team, please contact us today for inhouse training. We travel to all parts of the country.


Specific Outcomes

After this course, you will be able to:

  •  Manage and lead high-performance teams
  • Delegate effectively
  • Run effective meetings
  • Deal with poor performance
  • Motivate and mentor your team members
  • Set goals and help your team to achieve them


What does the course cover?

  • Differentiating between leadership and management
  • Factors of leadership
  • Leadership challenges at work
  • Management challenges at work
  • Recognizing leadership styles
  • Effective delegation & situational leadership
  • The managerial grid
  • Four development levels of followers
  • The four situational leadership styles
  • Adapting your leadership style
  • Influencing and motivating your team
  • The art of persuasion and negotiation
  • The speed of Trust – The heart of leadership
  • The essentials of management – Planning, organizing, controlling
  • The top ten qualities of and excellent manager
  • Interviewing and selection skills
  • Running effective meetings
  • Arrangements prior to meeting
  • Standard Items on agenda
  • Secrets to successful business meetings
  • How to deal with disruptive individuals in meetings
  • Managing performance
  • Examples of organizational performance standards
  • Appraisal Skills – Dealing with poor performance
  • Stretching your team to develop
  • Decision making and delegation skills
  • Team evolution stages
  • Coaching and mentoring skills for managers
  • Types of mentoring
  • Coaching and mentoring connection process
  • Managing of challenging behaviours
  • Managing pressure


Differentiating Between Leadership and Management

  • Factors of leadership
  • Follower
  • Leader
  • Communication
  • Situation


Challenges at Work

  • Creating and maintaining a diversified team
  • Inspiring others to share the leader’s/ organizational vision
  • Facilitating open and clear communication among co-workers
  • Empowering incumbents to take action
  • Providing inspiration to others


Management Challenges at Work

  • Achieving a stretch goal
  • Bringing out the best in your employees
  • Dealing with underperforming employees
  • Dealing with outstanding employees
  • Hiring the right people
  • Responding to a crisis
  • Continuous improvement


Management Styles

  • Authoritarian (autocratic)
  • Participative, consultative, democratic
  • Delegative(Free reign)
  • Situational leadership model
  • The managerial grid: Blake and Mouton
  • Directive and Supportive behaviours
  • Development levels


Leadership Styles

  • Telling/ Directing
  • Selling/ Coaching
  • Participating/ Supporting
  • Delegating
  • Influencing strategies


The Speed of Trust –the Heart of Leadership

  • Training people how to think
  • Defining trust
  • Bling spots
  • Communicating with intention
  • Preparation
  • Mechanics
  • Producing the win/win attitude


Essentials of Management

  • Elements of management
  • Guidelines to ensuring successful planning and implementation
  • The process of organizing
  • Organizational theories
  • Tools of control
  • The top ten qualities of an excellent manager

Interviewing and Selection Skills

  • Do your homework
  • Don’t rush to judgment
  • Studying behavior
  • Changing things up
  • Maintaining a consistent evaluation process


Running Effective Meetings

  • How to prepare for meetings
  • Tips on running weekly team meetings
  • Preparing documents needed for the meeting
  • Picking the right place and time for the meeting
  • Arranging meeting venue
  • Giving enough warning for the meeting
  • Checking matters arising from previous meetings
  • Setting time limits for the meeting


Running Effective Meetings

  • Logistics –planning and organizing your meeting or training
  • Standard items of the agenda
  • Date and time of the meeting
  • Venue, Attendance, Adoption of agenda
  • Minutes from last meeting
  • Matters arising
  • Reports from sub-committees
  • Financial report
  • New business
  • Conducting meetings


Secrets to Successful Business Meetings

  • Mirroring techniques
  • Using the power of silence to win people over
  • Positive body movements
  • Exploiting unique behavioural patterns to read people’s minds


Dealing with Disruptive Individuals at Meetings

  • Creating a smaller audience for them
  • Getting the disruptive person to confront the issue
  • Attacking the content
  • Preparing the meeting to diffuse the disruption
  • Suggesting a role reversal
  • Listening –just in case
  • Remaining calm and in control
  • Making effective and impactful presentations


Why is our Leadership Course Important for Your Managers?

By training your managers in effective leadership skills, you can increase the productivity of your workforce. Leaders are there to provide direction to staff and ensure they are performing at or above expectations. They will have the ability to assess problems, manage situations, and provide sensible solutions.


If you have 10 or more members, we will come to your establishment and provide the training on-site/in-house. We offer on-site training in all provinces of SA and other countires. Contact us now for a reasonable quote by filling in the form below.