This is the best butler training course to ultra-luxury game/ safari lodges, hotels, resorts and luxury villas.
The butler service forms part of the most aspect of delivering personalized service to guests in some hospitality establishments.
Our 7 star butler service training provides an intensive and unique approach which seeks to equip your team of Butlers with the skills to provide 7 Star Service.
Our 7 Star butler training takes 5 days and is delivered on-site/ in-house to ultra-luxury game lodges, resorts, hotels and luxury villas.
Our 7 star butler training covers the following topics:
The Duties and Responsibilities of a Hotel Butler
Guest Pre-arrival Preparation
Guest Arrival Procedure
Butler's Evening Service
Butler Service During Guest’s Stay
Butler’s Preparation Before Guest’s Check-Out
Hotel Facilities and Services
VIP Guests and Executive Areas
Butler's Housekeeping Duties
Guest Wardrobe Management
Here are the duties and responsibilities of a Hotel butler:
Be present when in welcoming the guests. Some resorts, hotels and game lodges welcome guests in their own traditional way. That is the time when the guest is introduced to their butler.
The butler takes the guests to their butler suites and assists them with luggage.
The butler shows the guests the butler suite, including meal times, in-room amenities, etc
The butler makes meal reservations for his/ her guests.
The resort butler serves meals, beverages and wine to the guests.
Arranges guests’ wardrobe, including packing, ironing, etc.
According to the guests’ preferences, meals and beverages can be served in a common area or in a different area.
The butler must book activities for guests.
If needed, the butler must set up a romantic dinner his/ her guests.
The butler may perform turn down service for the guests and or/ run a romantic bath for the guests.
Working with all departments (housekeeping, food and beverage, game rangers, etc.) to meet guests’ needs.
Ensure guests’ suites are clean and tidy up when necessary.
Advise guests of dinner times and activities to look up to.
Personally see guests off on check-out and ensure that they have a smooth send-off
Keep up-to-date on all resort’s policies on safety and hygiene.
Perform all duties with discretion, professionalism and a pleasant demeanor.
The butler's guest pre-arrival preparation training includes the following:
Ensure that guests' preferences are provided upon arrival to the resort, including choice of beverages, etc.
Offering pre-arrival butler forms for guests to fill out, ensuring that the butler is prepared for any special requests such as dietary restrictions, babysitting needs, or special occasions.
Arranging airport transfers for the guests.
Preparing registration forms for guests.
Preparing welcome cocktail and refreshing towels for guests.
The butler's guest arrival procedure training includes the following:
Meeting, greeting and offering the guests refreshing towels
Providing welcome drinks or cocktails for the guests.
Offering private check in for guests.
Ensuring that the guest's accommodation is ready.
The butler also handles guest's private check-in comfortably in their suite.
Introducing guests to their suite facilities, including in room beverages, how TV, air conditioner works and all other important information that will make the guest’s stay comfortable.
Unpacking the guest’s luggage as necessary.
Pressing the guests' first night clothing.
Enquiring about the guest's dinner times and preferences.
Our butler's evening service training includes the following:
Bringing the guests’ amenities before dinner.
Escorting guests to the restaurant for dinner where they have reserved a beautifully decorated table.
Ensuring that the guests' suite is turned down and has all the amenities of the night. Resort suite turn-down includes removing cushions from the bed, folding the duvet, closing curtains, laying gown/ bathrobes and slippers on either sides of the bed, switching on the aircon to the desired temperature, laying the breakfast menu and chocolates on top of each pillow, putting still water on each side of the bed, switching off main lights and switching on bedside lamps, etc. Turndown service varies from one resort to the other.
Our butler service during guest's stay training includes the following:
Making all dinner reservations, tour bookings, on property activities e.g. bowling, spa treatments, etc.
Serving beverages to guests while they are lounging by the pool, or beach, etc.
Supplying the guests with a cooler stocked with favorite beverages.
Serving lunch while the guests are lounging by the pool or beach.
Arranging romantic dinner for his/ her guests.
Assessing and replenishing wines, spirits and other guest amenities as needed.
Communicating with housekeeping to ensure rooms are cleaned at the most convenient time for guests.
Providing turn-down service as necessary
Ensuring guests’ rooms are clean and tidy up when necessary.
Recommending and arrange amenities for guests.
Keeping guests up-to-date on all resort policies on safety and hygiene.
Tending the guests' wardrobe.
Handling guests’ laundry service.
The butler's preparation for guest's check-out training includes the following:
Ensuring that guests' luggage is brought up to the departure area.
Processing paperwork for check-out.
Escorting the guests to transportation and bidding farewell.
The hotel facilities and services
Courtesy bar / lounge
Breakfast & dinner
Our VIP guests and executive areas training includes the following:
Dealing with VIP guests
Interrelationship of cost, time and stock Levels
Serving cold beverages
Serving drinks off a tray
Presenting and opening a bottle of wine
Tasting and Pouring Wine
Opening a bottle of champagne or sparkling wine
Maintaining stock levels
Tidiness and cleanliness of guest areas
Tidying up the guest bedroom
Towel origami and replacing used towels
Cleaning the bathroom and shower
Replacing bathroom amenities
VIP turn-down service
Prep – mise-en-place
Service items and equipment
Table set up
A la carte service
Set menu service
Serving and arranging food
Use of service cutlery and equipment
Glasses and their uses
In room bar set up
Restocking and checklist
Wine – How is it made
Shelf-life for Wines
Wine tasting terms
Serving still wines – red, white, rose
Serving sparkling wines – Champagne and MCC
Wine and food pairing guidelines
Turn down service & Romantic Room Set up
The art of towel folding
Bed turn-down and placing amenities
In-room bar set up
Tidiness and cleanliness of guest room
Cleaning the guest bathroom and shower
Replacing bathroom amenities
VIP Room procedure
Ironing and Pressing service
Packing and unpacking Procedures
Dealing with VIP Guests
Tidiness and cleanliness of guest areas
Butler service has become a signature for most luxury resorts, hotel brands, luxury villas and high end game lodges. Butlers ensure your guests’ memorable stay and are trained to always exceed the guest's expectations. Butlers are trained to take gentle care of all their guests from arrival until departure without imposing themselves on the guest.
Exceptional attention to detail
Excellent skills in anticipating guests’ needs
Attentive interaction to fulfill guests’ special requests
Achieve a seamless and distinctive level of service
Unparalleled service, transcending the expectation of guests
Indulging guests with thoughtful and unexpected touches of luxury
Creating a memorable experience through personalized service
Whether you would like us to train your existing butlers on 7 Star Service or you would like us to help you set up the Butler Service Department, we would like to partner with you to provide butler service training that will make you proud. We offer our 7 Star Butler Training in all provinces of South Africa and well as other countries. Book your staff training now by filling the form below.
Pricing depends on the number of people to be trained, as well as your location. Please fill in the contact form, we will send you a quote.