Hotel Front Office Responsibilities | SOP
Hotel Front Office Responsibilities | SOP
The front office department is the nerve centre of every hotel. Regardless of the size, each hotel relies on the front office department to efficiently run its operations.
This department is at the core of every hotel operations. The primary responsibilities of front office include:
Taking guests reservations
Co-ordinating with various departments prior to guests’ arrival
Dealing with guests check-ins and check-outs
Handling financial transactions
Handling guests’ complaints and requests
Personal requirements for working in hotel front office
In order for you to succeed in the front office, you need to have the following requirements:
Be friendly, courteous and helpful at all times.
Be able to assist guests with minimum Engl...