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Advanced Management Skills Course for Restaurant Managers (2-Day Intensive)

Course Overview:

The Advanced Management Skills for Restaurant Managers is a comprehensive 2-day intensive course designed to enhance the expertise of existing and aspiring restaurant managers. Hosted onsite by Sam Hospitality Consulting & Training, this course empowers managers to refine their leadership and operational skills while improving team collaboration and strategic planning.

Provider

Sam Hospitality Consulting Firm & Training Provider
Location

Onsite at your restaurant or training venue. We also conduct the training in major cities including Cape Town, Johannesburg, Pretoria, Durban, Port Elizabeth, Polokwane, Mbombela and more.

Course Objectives:

• Enhance Leadership Skills: Equip managers with advanced leadership techniques to effectively inspire and motivate their teams for peak performance.
• Optimize Strategic Management: Enable participants to analyze business performance, develop strategic plans, and implement actionable goals that align with their restaurant's vision.
• Improve Customer Service Excellence: Provide managers with best practices to refine customer service processes, handle feedback professionally, and resolve complaints efficiently.
• Strengthen Team Collaboration: Foster a high-performance team culture through effective recruitment, onboarding, and performance management strategies.
• Advance Financial Management: Teach advanced cost-control techniques, inventory management, and budgeting strategies to maximize restaurant profitability.
• Leverage Data-Driven Decisions: Guide managers on how to harness data analytics to make informed operational decisions that streamline workflows and enhance efficiency.
• Refine Marketing Strategies: Help participants develop marketing campaigns that strengthen brand identity and resonate with their target audience.
• Prepare for Crisis Management: Equip managers to develop and implement robust crisis management plans and cultivate a culture of continuous improvement.

These objectives will empower restaurant managers to refine their leadership style, improve operational performance, and enhance their restaurant's competitive edge.

Specific Outcomes
By the end of this 2-day intensive course, participants will be able to:

1. Apply Advanced Leadership Techniques:

• Demonstrate improved communication and motivational skills that drive team productivity and morale.
• Implement tailored leadership strategies suited to their restaurant's culture and team dynamics.

2. Develop Strategic Plans:

• Construct a comprehensive strategic plan that includes achievable goals and KPIs to guide their restaurant’s growth and success.
• Monitor and assess business performance more effectively.

3. Elevate Customer Service Standards:

• Streamline customer service procedures to provide consistently high-quality service.
• Handle customer complaints and feedback with greater professionalism and efficiency.

4. Create a High-Performance Team:

• Establish a positive workplace culture by using effective recruitment, onboarding, and performance management practices.
• Foster stronger collaboration among team members through innovative team-building strategies.

5. Optimize Financial Management:

• Implement cost-control techniques that reduce waste and improve inventory and labor management.
• Develop a realistic budget and financial plan to enhance profitability.

6. Utilize Data for Decision-Making:

• Extract and analyze key data to make informed decisions that optimize operations and improve profitability.
• Create an action plan that leverages data insights for long-term restaurant growth.

7. Strengthen Marketing and Branding Efforts:

• Design and implement a targeted marketing campaign that aligns with their restaurant’s brand identity and audience preferences.
• Increase customer engagement through effective digital marketing strategies.

8. Prepare for Crisis and Continuous Improvement:

• Develop a robust crisis management plan to mitigate potential challenges and disruptions.
• Establish a continuous improvement process to ensure their restaurant remains agile and adaptive to market trends.

These specific outcomes will empower participants to translate the course learnings into actionable steps that can be directly applied in their daily restaurant management practices.

 

Day 1: Strategic Management and Team Leadership

Session 1: Leadership Excellence and Motivation

• Role of effective leadership in team success.
• Techniques to inspire, motivate, and develop team members.
• Practical exercises: Case studies on successful restaurant leadership.

 

Session 2: Strategic Planning for Success

• Analyzing current business performance and setting achievable goals.
• Developing actionable strategies and understanding KPIs.
• Workshop: Creating a strategic plan outline for individual restaurants.

 

Session 3: Customer Service Excellence

• Assessing and improving customer service processes.
• Handling customer feedback and resolving complaints.
• Role-play activity: Simulated scenarios of customer interactions.

 

Session 4: Building a High-Performance Team

• Effective recruitment and onboarding practices.
• Managing performance and fostering a positive work culture.
• Team-building exercises: Activities to strengthen collaboration.

 

Day 2: Advanced Financial and Operational Management

Session 5: Financial Management and Profitability

• Key financial metrics and cost control techniques.
• Managing inventory, labor costs, and food waste.
• Interactive exercise: Budgeting and profit optimization strategies.

 

Session 6: Data-Driven Decision Making

• Understanding and leveraging restaurant data analytics.
• Applying business intelligence to streamline operations.
• Workshop: Developing a data-driven action plan.

 

Session 7: Marketing and Brand Management

• Effective digital marketing and customer engagement strategies.
• Building a strong brand identity that resonates with your target audience.
• Practical exercise: Creating a targeted marketing campaign.

 

Session 8: Crisis Management and Continuous Improvement

• Developing a crisis management plan for potential challenges.
• Implementing a continuous improvement culture in daily operations.
• Final group discussion: Strategies to improve individual restaurant management practices.

Target Groups

This course is suitable for:

1. Current Restaurant Managers:

Individuals currently managing restaurants who want to refine their leadership, operational, and financial skills.

2. Aspiring Restaurant Managers:

Supervisors, assistant managers, or other hospitality professionals aiming to step up into a full managerial role.

3. Franchise Restaurant Managers:

Managers overseeing franchise branches who need advanced skills to align with corporate standards while driving individual branch success.

4. Independent Restaurant Owners:

Owners managing their own establishments who want to enhance their strategic management skills to stay competitive.

5. Corporate Restaurant Trainers:

Trainers responsible for upskilling restaurant staff across multiple locations and ensuring consistent management practices.

6. Food and Beverage Directors:

Directors managing restaurant chains or hospitality groups who want to equip their team with best practices and efficient management techniques.

Course Delivery Details:
This course is delivered in-house/onsite in all provinces. We also conduct it in major cities, including Cape Town, Johannesburg, Pretoria, Durban, Polokwane, and many other areas. For more information or to book a session, contact us at training@hospitalitycourses.co.za or call +27-82-765-9238.