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Etali Safari Lodge Receives Our 3-Day Onsite Training

image of two giraffes at a waterhole in Etali Safari Lodge in Madikwe Game Reserve 

Etali Safari Lodge, nestled in the heart of Madikwe Game Reserve, recently hosted a transformative 3-day onsite training provided by Sam Hospitality. This ultra-luxurious 5-star lodge, renowned for its exquisite blend of comfort and wilderness, aimed to elevate its guest experience even further. The training focused on the housekeeping department, front of house, and all guest contact staff. We wish to thank bot the management and staff for the amazing opportunity. 


Let's delve into how this training has set new benchmarks in hospitality.


Enhancing the guest experience is crucial for any high-end lodge, and Etali Safari Lodge is no exception. To ensure that every guest enjoys unparalleled service, Sam Hospitality conducted an intensive 3-day training session. This blog will highlight the key aspects of the training, the skills imparted, and the expected impact on guest satisfaction.

Overview of the Training

The training was meticulously designed to cover various essential aspects of hospitality, targeting the housekeeping department, front of house, and all guest contact staff. Here’s a brief overview of what the training entailed:

  • Housekeeping Excellence: Focused on maintaining high standards of cleanliness and efficiency.


  • Front of House Mastery: Training on managing guest relations, ensuring seamless check-ins and check-outs.


  • Guest Interaction Skills: Enhancing communication and service skills to ensure every guest feels special.

Housekeeping Department Training


  • Ensure meticulous cleanliness.
  • Develop efficient and organized work habits.
  • Enhance communication and teamwork.

Key Topics Covered

  • Cleaning and Maintaining Public Areas: Techniques and standards to keep all areas pristine.
  • Room Preparation and Maintenance: Ensuring rooms are ready for guests at any time.
  • Use of Descriptive Words: Training on how to use appealing and precise language when communicating with guests.

During this segment, we emphasized the importance of using specific descriptive words to enhance the guests' perception of cleanliness and attention to detail​​.

Front of House Training


  • Improve guest interaction.
  • Master the art of suggestive selling.
  • Enhance problem-solving skills.

Key Topics Covered

  • Greeting and Interacting with Guests: First impressions matter. Training included proper etiquette and effective communication strategies.


  • Handling Check-ins and Check-outs: Efficient procedures to minimize waiting times and enhance guest satisfaction.


  • Suggestive Selling Techniques: Training on how to recommend additional services or upgrades to guests in a natural and persuasive manner​​​​.

Beverage and Upselling Training


  • Increase beverage sales.
  • Improve guest satisfaction through knowledgeable recommendations.
  • Train staff in suggestive and upselling techniques.

Key Topics Covered

  • Beverage Product Knowledge: Comprehensive overview of available beverages, including spirits, wines, and non-alcoholic options​​.


  • Serving Table Drinks: Proper techniques for serving wine, champagne, and other drinks, ensuring a seamless dining experience for guests​​.


  • Upselling Strategies: Techniques to enhance the dining experience and increase sales through personalized recommendations​​.

Impact on Guest Experience

The training aimed to elevate the service standards at Etali Safari Lodge, ensuring that every guest receives personalized and exceptional service. By focusing on both the technical and interpersonal skills of the staff, the training is set to significantly enhance the overall guest experience.


Sam Hospitality's training at Etali Safari Lodge exemplifies our commitment to excellence in the hospitality industry. By investing in staff training, Etali Safari Lodge not only boosts its service quality but also sets a new standard in luxury lodge experiences. For more information about our training programs, feel free to contact us at training@hospitalitycourses.co.za.


1. What makes Etali Safari Lodge unique? Etali Safari Lodge offers a luxurious blend of comfort and wilderness in the heart of Madikwe Game Reserve, providing an exceptional safari experience with top-notch amenities and service.

2. How does Sam Hospitality’s training benefit a lodge? Our training programs are tailored to enhance various aspects of hospitality service, ensuring that staff are well-equipped to provide exceptional guest experiences.

3. Can Sam Hospitality provide training in other countries? Yes, we offer our training services in several countries, including Botswana, Tanzania, Kenya, Namibia, Zambia, and more.

4. What topics are covered in the housekeeping training? Our housekeeping training covers maintaining cleanliness, room preparation, and using descriptive language to improve guest perception. We are open to tailor training to your needs.

5. How can I get in touch with Sam Hospitality for training inquiries? You can reach us at training@hospitalitycourses.co.za for more information on our training programs and services.