The first impressions are lasting. Your establishment will be judged based on how your customer was received. It is said that 68% customers leave and choose your competitors because of bad attitude they received from your staff. Frontline staff play a major role in creating experiences to your customers.
Whether you are running a small or big firm, a hospital or any other medical practices, or any company, training your frontline staff on customer service excellence is vital. Your customers are your biggest assets and it not well taken care of, they will leave your company and spend their money elsewhere.
In most cases, trainings are run inhouse, however, if you are looking for an external service provider, Sam Hospitality has become the preferred provider by many companies in South Africa for customer service training.
After doing this course, your staff should be able to:
The course covers the following topics:
The importance of the customer
The course takes 1 day and about 6 hours. We are flexible in terms of dates, so you can choose dates that will be suitable for you. We deliver it on-site in all provinces.
To book your staff our customer service excellence training, please email us on firstname.lastname@example.org or call us Samkeliso Nkwanyane on +27 82 765 9238