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Unlock 5-Star Service with Sam Hospitality's Onsite Training Packages

Running a successful game lodge isn’t just about breathtaking views and luxury rooms – it’s about the people who bring the guest experience to life. That’s where Sam Hospitality steps in. With over a decade of hands-on expertise and more than 100 lodges trained across Africa, we offer custom-tailored onsite training that transforms staff into service legends.

Whether you're in South Africa, Tanzania, Kenya, Zambia, Namibia, Zimbabwe, Botswana, Uganda, Malawi, Eswatini or Lesotho, our expert trainers come to you, saving you time, money, and logistical headaches.

Let’s dive into our four powerful training packages and find the perfect fit for your lodge.

 

🥇 Platinum Package – The Ultimate 6-Day Transformation

Covers up to 30 staff members

This top-tier training package is for lodges ready to redefine their entire service experience. Over six intensive days, our experts work side-by-side with your team to implement advanced service strategies in real time.

What’s included?

• ✨ Comprehensive training across Housekeeping, F&B, Front of House, and Guest Services
• 💼 Detailed simulations, role-plays, and hands-on coaching
• 🍷 In-depth wine & food pairing, cocktail service, sundowner prep
• 🌟 Focus on anticipatory service and creating unforgettable guest moments
• 📞 Front Office skills – from telephone etiquette to efficient check-ins/check-outs
• 🧹 Housekeeping excellence – from bed-making to luxury turndown service
• ✅ Health & Safety, guest handling, lost & found protocols

Perfect for:
Luxury lodges looking to level up their entire operation and train both new hires and senior staff for excellence.

 

🥈 Gold Package (Most Popular) – The Power 5-Day Experience

Covers up to 30 staff members

This is our most requested package – and for good reason. It offers maximum impact in just five days, without overwhelming your team or operations.

What’s included?

• Everything in the Platinum, tailored for your lodge’s immediate needs
• More time spent on guest-facing excellence, with emphasis on:
  • Personalized welcomes and pre-arrival prep
  • Upselling drinks and managing special dinners (boma, bush)
  • Polished language and professional grooming
• Solid focus on inter-departmental communication

Perfect for:
Lodges wanting a full-service refresh and alignment without halting day-to-day operations. Ideal for annual service training or new season kick-offs.

 

🥉 Silver Package – The Focused 4-Day Skill Sharpening

Covers up to 30 staff members

Need training that’s focused, fast, and effective? The Silver Package gives your team a solid performance boost without pulling them away for too long.

What’s included?

• Intensive focus on 2–3 core departments of your choice (e.g. Front of House + F&B)
• Hands-on beverage and food service training
• Enhanced customer service tactics
• Basic wine knowledge and menu training
• Polishing personal presentation and hospitality etiquette

Perfect for:
Lodges with tight schedules, limited time, or just a few departments needing upskilling.

 

🏅 Bronze Package – The Efficient 3-Day Essentials

Covers up to 30 staff members

Short on time but still want big impact? The Bronze Package covers the basics of excellent guest service in a focused, practical format.

What’s included?

• Short courses in Customer Service, Housekeeping or FOH
• Best practices in cleanliness, hygiene, and room prep
• Professionalism and body language
• Guest arrival & departure touchpoints

Perfect for:
New lodges, seasonal staff training, or quick refreshers before peak periods.

 

🎯 Why Choose Sam Hospitality?

We're not just another training company – we're Africa’s leading onsite hospitality trainers, and here’s why:

✅ Proven track record – Trained 100+ lodges including:

• Thanda Safari, Etali Safari Lodge, Babanango Game Reserve (all 4 lodges)
• Shamwari Game Reserve (all 7 lodges)
• Thornybush Lodges – Main Lodge, Simbambili & Little Saseka
• Monwana Game Lodge, Bayete Zulu (all 5 lodges)
• Foxes Safari Camps, Tanzania (all 7 camps)
• And many more!

✅ Tailored training at your location – No travel for your team
✅ Led by seasoned hospitality professionals
✅ Training that blends theory, simulations, and real scenarios
✅ Massive ROI in guest satisfaction and reviews

 

🌍 We Come to You – Anywhere in Southern & East Africa

From the South African bush to Tanzanian plains, our trainers bring excellence to your doorstep. We currently serve:

• South Africa, Namibia, Botswana, Lesotho, Eswatini
• Zimbabwe, Zambia, Malawi
• Tanzania, Kenya, Uganda
• And beyond...

No more flying your team to training centers. We bring the classroom – and the magic – directly to you.

 

📨 Ready to Book?

Want to train your lodge staff with Africa’s trusted experts? Let’s talk.

📧 Email us: training@hospitalitycourses.co.za
🌐 Visit us: www.hospitalitycourses.co.za
 

 

💡 FAQs

Q: How many staff can be trained per package?
Up to 30 staff members per package.

Q: Can we request custom training topics?
Absolutely! All training is customized to your lodge’s needs.

Q: Do we need to send our team offsite?
Nope. We come to you. That’s the beauty of our onsite packages.

Q: Do you train lodges outside South Africa?
Yes! We cover Tanzania, Zimbabwe, Namibia, Kenya, Zambia, Uganda, Botswana, and more.

Q: What if we need more than 6 days of training?
We can build custom packages beyond the standard 6 days.

 

✨ Level Up Your Lodge Today

Choosing Sam Hospitality is choosing excellence. Your guests notice service – it’s what keeps them coming back and telling others. So let’s give them something to rave about.

Ready to take your team from good to outstanding?

📧 training@hospitalitycourses.co.za
🖱️ Or visit www.hospitalitycourses.co.za and let’s get started.