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Shamwari Private Game Reserve F&B Service Staff Undergoes Intensive Training from Sam Hospitality

 

 

 

Food & Beverage service staff at Shamwari Private Game Reserve recently received intensive training from Sam Hospitality. Shamwari is 75 km outside Port Elizabeth (now Gqeberha), in Eastern Cape and comprises of seven 5 Star Lodges. It has been voted the World’s Leading Safari and Game Reserve and Conservation Company for many consecutive years.

 

The training could not have come at a better time after COVID_19 and as the lodges are gearing up to fully re-open and receive an influx of international and local guests for the 2022 summer high season.

 

Sam Hospitality is a leading hospitality consulting and training provider, offering on-sites to game lodges, hotels and resorts in all parts of South Africa. The company has worked with many high end game lodges and other hospitality establishments in many parts of South Africa and other countries.

 

 

 

Training Content

The intensive training which took 12 days included the following topics:

• Service Excellence

• Beverage Knowledge

• Food Service & Menus

• Beverage Service

Service Excellence

Service in a 5 star environment is very demanding. Guests have very high expectations. The main focus for this module is the equip staff with the skill to exceed the guest expectations (The Wows!). Here is what the module contains:

• The importance of the guest

• Anticipatory service

• Maintaining great customer service

• Personal presentation

• Personal development

• Promoting facilities and services

• Guest expectations

• Effective communication

• Dos and don’ts

• Dealing effectively with complaints

 

 

 

Beverage Knowledge

It is very important for staff to have knowledge of the products available in a beverage outlet. Good Product Knowledge is the key to correct service in a beverage outlet. This module focused on the following:

• Basic spirits – Whiskies, Brandy, Vodka, Cane, Gin, Rum, etc

• Vermouth

• Aperitifs

• Digestives

• Sherry & Port

• Liqueurs

• Beers and Ciders

• Ready-to-drink

• Cordials, etc

 

Food Service & Menus

For food & beverage service staff to deliver exceptional service, they need to have intimate knowledge of the menus and food service techniques. This module focused on the following:

• Laying table and covers

• Carrying techniques

• The sideboard

• Serving the courses

• Basic rules

• Clearing procedures

• Menu knowledge and translation

 

 

Beverage Service

This module focused on the following elements:

• Developing efficient and organized working habits

• Providing guests with accurate information on drinks

• Correct order taking

• Serving drinks

• Serving wine

• Serving coffee and tea

• Service equipment

 

 

5 Star Game Lodge Service

 

5 star service should be AMAZING! From the moment the guest arrives, we make sure that every detail is taken care of, every need met, and every expectation is exceeded with just the right level of professionalism and informed service.

 

Sam Hospitality has become the first choice game lodge training provider in South Africa. Staff that is trained by us improved guest satisfactions substantially. If you would llike your staff to be trained by us, please email us on training@hospitalitycourses.co.za or call +27 82 765 9238. We offer on-site training to all areas.