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Two-Day Course Plan: Restaurant Management Basics

Conducted On-Site by Sam Hospitality Consulting

Overview

This course is designed to provide existing restaurant managers with foundational skills and knowledge to enhance their management expertise. It combines practical exercises, interactive discussions, and case studies to ensure that participants are ready to apply the learning immediately.

Why Choose This Course?

• Expert Guidance: Benefit from the extensive experience of industry experts who understand the nuances of successful restaurant management.

 

• Comprehensive Learning: Covering everything from financial management and staff development to marketing and compliance, this course ensures a holistic enhancement of your managerial capabilities.

 

• Practical and Interactive: Engage in hands-on activities, realistic case studies, and interactive discussions that encourage practical learning and immediate application.

 

• Networking Opportunities: Connect with other restaurant managers, share experiences, and expand your professional network.

Join us for an empowering journey that will not only improve your proficiency in managing daily operations but also equip you with the strategic skills necessary to innovate and thrive in the competitive restaurant industry. Transform challenges into opportunities and lead your restaurant to new heights of efficiency and profitability.

Reserve your spot today and start transforming your approach to restaurant management!

Course Objectives: Restaurant Management Basics

Enhance Operational Efficiency:
Learn how to implement and refine standard operating procedures (SOPs) to streamline kitchen and service operations for maximum efficiency.

Improve Financial Acumen:
Gain a comprehensive understanding of budgeting, cost control, and profit margin analysis to effectively manage costs and increase profitability.

Strengthen Staff Management Skills:
Master the techniques of recruiting, training, and retaining staff while fostering a positive and productive workplace culture.

Optimize Customer Experience:
Develop skills to analyze and improve customer touchpoints, ensuring a seamless and exceptional dining experience while effectively managing customer feedback and complaints.

Master Marketing and Promotion Strategies:
Craft targeted marketing campaigns and promotions that align with your business goals and resonate with your customer base.

Refine Menu Design and Management:
Explore principles of profitable menu design, including menu engineering and layout strategies, to boost customer satisfaction and profitability.

Ensure Compliance and Safety:
Understand the key health and safety regulations and implement best practices to maintain compliance and provide a safe environment for both staff and customers.

Develop Problem-Solving Skills:
Apply practical problem-solving techniques in a workshop setting to address real-world challenges and gain actionable insights from industry experts and peers.

 

Day 1: Setting the Foundation

Module 1: Understanding Restaurant Operations

• Key components of restaurant management.
• Importance of standard operating procedures (SOPs).
• Streamlining kitchen operations and service.

Module 2: Financial Management Basics

• Budgeting and cost control strategies.
• Understanding profit margins, cost of goods sold (COGS), and labor costs.

 

Module 3: Staff Management and Development

• Building a strong restaurant culture.
• Recruiting, training, and retaining staff.
• Conflict resolution techniques.

Module 4: Customer Experience Management

• Analyzing and improving customer touchpoints.
• Handling customer feedback and complaints effectively.

 

Day 2: Applying Skills and Building Expertise

Module 5: Marketing and Promotions

• Creating effective marketing strategies.
• Developing promotions that align with business goals.

Module 6: Menu Design and Management

• Principles of profitable menu design.
• Menu engineering for profitability and customer satisfaction.

Module 7: Health and Safety Compliance

• Key regulations and compliance practices.
• Implementing food safety and workplace safety measures.

Module 8: Problem-Solving Workshop

• Participants bring real-world challenges to the table.
• Group brainstorming to find practical solutions.

 

Key Takeaways

• Develop a solid understanding of foundational restaurant management principles.
• Gain practical strategies to improve financial management, staff development, and customer experience.
• Build skills in marketing, menu management, and compliance.
• Network with peers and learn from real-world scenarios.

Target Groups for Restaurant Management Basics

Current Restaurant Managers:
Those who are responsible for overseeing day-to-day operations and want to enhance their management expertise, refine financial strategies, and improve team leadership.

Aspiring Restaurant Managers:
Staff members or assistant managers looking to step into a full management role, seeking foundational knowledge and practical skills.

Restaurant Owners:
Owners directly involved in operations, aiming to refine their strategic management skills, optimize profitability, and improve customer satisfaction.

Hospitality Professionals in Transition:
Individuals with hospitality experience who are transitioning to restaurant management and need to understand key industry-specific strategies.

Franchise Managers:
Managers of franchise locations who require standardized operational knowledge to ensure consistency across multiple outlets.

Consultants and Trainers:
Hospitality consultants or trainers seeking deeper insights into restaurant management to better advise clients or train staff.

Course Locations

This Restaurant Management Basics course is conveniently held in multiple locations across major cities, including:

• Cape Town
• Johannesburg
• Sandton
• Melrose
• Randburg
• Fourways
• Midrand
• Centurion
• Pretoria
• Durban
• Umhlanga
• Ballito
• Mbombela
• Port Elizabeth
• Polokwane

For added flexibility, Sam Hospitality Consulting also provides this training on-site/in-house for groups of six or more participants. Contact us to arrange a private session at your preferred location.

How to Book

Ready to elevate your restaurant management skills? Here's how you can book your spot:

Email:
Send an email to training@hospitalitycourses.co.za with your details and preferred training location.

Call or WhatsApp:
Contact us at +27 82 765 9238 to speak with our team directly and secure your place.

We look forward to helping you and your team grow with our expert-led training sessions!