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Elevating Service Standards: Sam Hospitality’s Waiter Training at Midlands Fable Eatery

At Sam Hospitality, we believe that excellent service is the cornerstone of a memorable dining experience. Recently, we had the pleasure of conducting a comprehensive 2-day waiter training session at the esteemed Midlands Fable Eatery in Kwazulu Natal. This initiative aimed to elevate the service standards, ensuring that every guest enjoys top-notch hospitality.

an image of laptop and capuccino image of breakfast image of waiaters sitting about table and concentrating during training

The Training: Raising the Bar

Our training program focused on three main pillars: attitude, knowledge, and skill​​. Waitrons were taught the importance of a positive attitude, detailed knowledge of the menu, and the skillful execution of their tasks. Here’s a brief overview of what the training covered:

Attitude and Knowledge

  • Understanding Customer Service: Emphasized the significance of courteous and efficient service.


  • Menu Mastery: Detailed breakdown of the food and drink offerings, including preparation methods and ingredients.


  • Communication Skills: Techniques for upselling and managing customer queries effectively.

Skill Enhancement

  • Practical Serving Techniques: Hands-on training on serving etiquette, including plate handling and order accuracy.


  • Problem-Solving: Strategies for handling complaints and ensuring customer satisfaction.


  • Team Collaboration: Importance of teamwork in a fast-paced restaurant environment.

Midlands Fable Eatery: A Culinary Destination

Midlands Fable Eatery is more than just a dining spot; it’s an experience. Nestled in the heart of Kwazulu Natal, this eatery offers a unique blend of rustic charm and gourmet cuisine. Here’s why you shouldn’t miss eating at Midlands Fable:

  • Ambiance: The eatery boasts a warm and inviting atmosphere, perfect for any occasion.


  • Local Ingredients: Commitment to using fresh, locally-sourced ingredients ensures every dish is bursting with flavor.


  • Community Events: Regular events like quiz nights and live sports screenings make it a hub of activity and fun.

Top 5 Dishes from the Eatery Menu

  1. Chicken Caesar Salad: With avocado, bacon, anchovies, garlic croutons, a soft boiled egg, and homemade anchovy dressing​​.
  • Pair with: Oak Valley Sauvignon Blanc - A crisp, refreshing wine with notes of passionfruit and grapefruit​​.
  1. Salmon Poke Bowl: Smoked salmon ribbons, sticky rice, edamame beans, carrots, beetroots, cabbage, red onion, pickled ginger, seasonal fruit, kewpie mayo, and hoisin sauce​​.
  • Pair with: Nitida Sauvignon Blanc - A tropical burst of guava and pineapple, perfect with the rich flavors of salmon​​.


  1. Rump Chimichurri: 200g rump steak with garden herb butter, whole roast garlic, and hand-cut fries​​.
  • Pair with: Fairview Merlot - Medium-bodied with juicy tannins and classic red berry fruit character​​.


  1. Beef Smash Burger: Double patty, cheddar, mozzarella, caramelized onions, chipotle aioli, jalapenos, and hand-cut fries​​.
  • Pair with: Durban Brewing Co. Amber Jack - A mild amber ale with subtle caramel notes​​.


  1. Wild Mushroom Risotto: Seasonal field mushrooms, slow-roast Roma tomatoes, parmesan shavings, Milanese gremolata, and truffle oil​​.
  • Pair with: Hartenberg Chardonnay - Vibrant and elegant with lemon and lime flavors, and a hint of vanilla​​.

Top 5 Dishes from the Taproom Menu

  1. Maple Aioli Burger: Double smash burger, wood-fired onions, mature cheddar, crisp lettuce, fresh tomatoes, gherkins, and in-house maple aioli sauce on a brioche bun​​.
  • Pair with: Fable Unfiltered IPA - A hazy New England IPA with tropical fruit flavors​​.


  1. Lemon & Herb Half Chicken: Coated in herbs, lemon, and spices, finished in the pizza oven, served with wood-fired wedges​​.
  • Pair with: Creation Pinot Noir - Delicate whiffs of violet with hints of raspberry and spice​​.


  1. Stinky Pear Pizza: Pomodoro base, caramelized brandy pears, coppa ham, aged gorgonzola, parmesan, wood-fired walnuts, micro herbs, and truffle oil​​.
  • Pair with: Springfield Life From Stone - A flinty, mineral-rich Sauvignon Blanc​​.


  1. Puttanesca Gnocchi: Freshly made gnocchi tossed in a red wine Pomodoro sauce, with olives, capers, fresh garlic, and baby spinach, finished with parmesan shavings and fresh basil​​.
  • Pair with: Anura Legato - Rich mid-palate of blueberry with a hint of orange peel and dark chocolate finish​​.


  1. BBQ Chicken Pizza: Pomodoro base, chipotle BBQ wood-fired chicken, mozzarella, caramelized onions, jalapenos, fresh rosso onion, local feta, fresh cilantro, and garlic oil​​.
  • Pair with: Striped Horse Pilsner - A complex, hoppy pilsner with a balanced bitterness​​.

Sweet Treats: Top 3 Desserts

  1. Burnt Basque Cheesecake: Served with homemade brandy custard​​.
  • Pair with: Boplaas Cape Ruby - Sweet plum and kirsch flavors with mulling spices​​.


  1. Chocolate Cake (Vegan): With chocolate cream cheese icing​​.
  • Pair with: Alvi's Drift Brut Rosé - Hints of strawberry and watermelon with a sparkling finish​​.


  1. Cherry Bakewell: A classic dessert that’s always a hit​​.
  • Pair with: Creation Rosé - Delicate pink with a big berry bouquet, perfect with the sweet almond flavor​​.

Book Your On-Site Training with Sam Hospitality

At Sam Hospitality, we offer on-site training across all parts of South Africa. Our tailored training programs are designed to meet the unique needs of each establishment, ensuring your staff is equipped to deliver exceptional service.

5 Benefits of On-Site Training

  1. Customized Training: Tailored to the specific needs of your restaurant and staff.
  2. Convenience: Conducted at your location, saving time and travel costs.
  3. Team Building: Enhances teamwork and collaboration among your staff.
  4. Hands-On Practice: Real-time training in your actual working environment.
  5. Immediate Feedback: Trainers can provide instant feedback and adjustments.

Don’t miss the opportunity to elevate your service standards. For more information or to book a training session, visit our detailed 1-Day Next Level Waiter Training.


The 2-day training at Midlands Fable Eatery was a resounding success, enhancing the skills and knowledge of the waitstaff. This ensures that every diner receives impeccable service. Whether you’re savoring the delectable Chicken Caesar Salad or indulging in a slice of Burnt Basque Cheesecake, Midlands Fable Eatery promises an unforgettable culinary experience. Don’t miss out on this gem in Kwazulu Natal – your taste buds will thank you!