On-site Training in all Provinces of SA.        Call/ WhatsApp: +27 82 765 9238      Email: training@hospitalitycourses.co.za

Service Excellence Course 

 

Course Dates: 18 - 20 May 2022

Venue: Vredenburg Manor House, Winery Road, Somerset West

The success of every organization depends largely upon the quality of service and dedication of its workforce.

We are proud to present this 3-day course, aimed at equipping customer contact staff with the skills to deliver high quality service. 

 

Book Your Staff This Amazing Course and Be Rest Assured That They Will Take Care of Your Customers.

The course is packed with practical modules to help take service standards to the next level.

 

 

Course Details

The course will start at 9am - 3pm on all days

Instructor-led training with real life simulations 

Printed training material

Light lunch will be served

Trainees will receive certificates

 

Modules

In the 3 days, we will be covering the following modules:

Maintaining effective relationships with other staff members

Service excellence

Health, hygiene and professional appearance

Verbal communication

Monitoring customer satisfaction

Telephone etiquette

Self development

 

Who Should Attend?

This course is suitable for the following:

Frontline staff

Restaurant hosts / maitre d

Restaurant Supervisors and Managers

Front Office Supervisors and Managers

Executive Housekeepers

Line Managers

Staff earmarked for supervisory or management roles

 

Course Fee

R2 500 per person

SAVE 10% when you book 4 or more staff

 

 

 

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