60+ Years Combined Hospitality Experience        Call/ WhatsApp: +27 82 765 9238      Email: training@hospitalitycourses.co.za

Frequently Asked Questions

frequently asked questions (FAQ)

Q. How much is the guest house management course?

A. The total fee for the course is R7500. This is a distance learning course that takes 3 - 6 months to complete. You can either pay in full or pay in 3 motnhly installments.

 

 

Q. How much is the hotel front office management course?

A. The total fee for the course is R7500. This is a distance learning course that takes 3 - 6 months to complete. You can either pay in full or pay in 3 motnhly installments.

 

Q. How much is the hotel receptionist/ front desk course?

A. The total fee for the course is R4500. This is a distance learning course that takes 3 months to complete. You can either pay in full or pay in 3 motnhly installments.

 

Q. How much is the executive housekeeper course?

A. The total fee for the course is R7500. This is a distance learning course that takes 3 months to complete. You can either pay in full or pay in 3 motnhly installments.

 

Q. I need training for my hotel staff. How long are the programs?

A. Depending on your hotel size, our programs can be as short as 3 days even 10 days or more.

 

Q. We are a new establishment. Can you come to train your staff before we open?

A. Yes we do offer pre-opening training to hotels, lodges, resorts and other hospitality establishments.

 

Q. I want my staff to be trained but I can't take them to your venue. 

A. We have got you covered. We offer our onsite training, meaning that we come to your establishment wherever you are. 

 

 

Q. Does Sam Hospitality train butlers?

A. Yes, we do butler training to hotels, resorts, game lodges, villas and even private homes in all parts of South Africa, Zambia, Namibia, Kenya, Tanzania, Dubai, Maldives and other countries.

 

 

Q. Is a bed and breakfast a good investment?

A. Every business should be a good investment. It all depends on many factors, especially how you run it. If you are efficient in all aspect of running your B&B and your occupancy is above 60%, you should make money. Our B&B Management Course will give you all the skills you need to get a good ROI from your business.

 

 

Q. I just bought a B&B. What should I do?

A. Running a B&B is not as easy as it may look. You need the professional help to be able to make it a profitable business. Enrol for our guest house management course and get all the tools you need to run it efficiently. Whether you bought an existing B&B  or you want to convert an existing house into a B&B, there's a lot of processes that you need to follow. We will help you get through all the processes you ned in order for you to open and run your B&B legally. 

 

 

Q. We are opening a new establishment. Can we get our staff trained for preopening?

A. Yes, at Sam Hospitality, we do offer pre-opening training to resorts, hotels, lodges, guest houses and restaurants.

 

 

Q. Do you train waiters on upselling and service excellence?

A. The skill to upsell is one of the most important attributes that restaurant servers must possesse. We do train your staff on upselling and service excellence. Check our waiter training for more information on what our training covers.

 

Q. What are the duties and responsibilities of butlers in a game lodge/ safari lodge?

A.

Game lodge butlers play a unique and important role in ensuring that guests at a game lodge have a memorable and comfortable experience. Their duties typically include:

  1. Personalized Service: They provide personalized attention to guests, attending to their individual needs and preferences. This might include arranging special requests, like dietary needs or specific room arrangements.

  2. Knowledge about Wildlife and the Area: Although they are not safari guides, butlers at a game lodge often have a good knowledge of the local wildlife and the area. They can share interesting facts and information with guests, enhancing their overall experience.

  3. Meal and Beverage Service: They often serve meals and beverages and prepare for meal service. This could involve setting up a unique dining experience in the wilderness, ensuring that meals are served at preferred times, and accommodating special dietary requirements. For example, they may prepare boma dinners, bush breakfasts or dinners, etc.

  4. Room Management: Ensuring that guests' rooms are impeccably maintained, including cleanliness, room preparation, and any special requests like extra pillows, specific room temperatures, or arranging for surprise room decorations.

  5. Activity Coordination: They may help in organizing the day's activities for guests, such as game drives, bush walks, or other excursions. They coordinate with guides and other staff to ensure a seamless experience.

  6. Concierge Services: Similar to a concierge in a hotel, they assist with arranging travel, planning special events or celebrations, and providing information about local attractions or events.

  7. Ensuring Safety and Comfort: In a game lodge environment, ensuring guests' safety is crucial, especially considering the proximity to wildlife. They might brief guests on safety protocols and ensure that all activities are conducted safely.

  8. Handling Special Requests and Issues: Whether it's a request for a specific type of wine, organizing a surprise anniversary celebration, or addressing any concerns that guests might have, butlers are there to handle these details.

 

Overall, the role of a game lodge or safari lodge butler is to enhance the guest experience by providing exceptional, personalized service and ensuring that all aspects of their stay are enjoyable and memorable.

 

Q. Which companies/ agencies offer mystery shopping service to hotels in South Africa?

A. Sam Hospitality offers mystery shopping service to hotels in all parts of South Africa, including Johannesburg, Sandton, Pretoria, Mbombela, Cape Town, Rustenburg and all provinces. We offer mystery shopping service from 1 star to 5 star hotels and resorts. 

 

Q. Which companies/ agencies offer mystery shopping service to restaurants in South Africa?

A. Sam Hospitality offers mystery shopping service to restaurants in all parts of South Africa, including Johannesburg, Sandton, Pretoria, Mbombela, Cape Town, Rustenburg and all provinces. We offer mystery shopping service all types of restaurants and cafes. 

 

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