In the notoriously competitive restaurant market, with a wide selection of restaurants all competing for sensitive customers, it is essential to maintain and grow your customer base by providing 7-star service to your customers. Being renowned for your ability for consistently good service and wonderful food is key to your ongoing success. When it comes to Fine Dining, the customers' expectations are very high!
A survey reveals that 68% of customers choose to leave and go to your competitor due to bad ATTITUDE from your employees.
For this very reason, we at Sam Hospitality have developed this 7 Star Service Essentials Training Program specifically developed for Fine Dining Restaurants.
Our training will assist your team to understand all aspects of Front of House service excellence, designed to ensure customer optimum satisfaction.
Our training experts guarantee to take your staff’s front-of-house service skills to the next level, ensuring invaluable repeat and referral business for your restaurant.
First, it is important to discuss what fine dining is in the restaurant industry. Fine dining is a restaurant experience that is typically more sophisticated, unique, and expensive than one would find in the average restaurant. Industry analysis, trends, and opportunities for fine dining restaurants.
Unlike casual restaurants, fine dining service rules are strict, as a high standard is expected. Fine dining establishments hire staff that can deliver elegance, experience, and knowledge to the dining experience.
Sam Hospitality Training Academy is the number 1 training provider for Fine Dining Restaurants. We offer training on-site in Johannesburg, Pretoria, Cape Town, Durban, Polokwane, Nelspruit (Mbombela), Port Elizabeth (Gceberha), George, Hermanus, Knysna, and many other areas in South Africa.
Our Fine Dining Waiter Course covers a broad spectrum of disciplines – therefore training programs are bespoke to our client's specific requirements and ethos. Training can be 2- 5 days, depending on what is covered and the size of your operation and staff. We are comfortable training groups of 8-15 staff members at one time.
Fine Dining Waiter Course Unit Standards/ Modules available (but not limited to):
7 Star Customer Service
Restaurant Service Techniques
Preparation – Mise en place
Personal presentation and polished language skills
Attitude and behavior
Polished movements and demeanor
Table planning, setting, and seating. Understanding formal and informal rules
Napkin folding skills
Meet and greet – The first impressions
Handling and resolving customer complaints
Correct service protocol
Correct seating skills
Silver service skills – for restaurants that offer this service
Eye for detail
Drink presentation and service
Menu Knowledge and translation
Beverage Knowledge – including spirits and cocktails
Wine Service – Red, White, Rose, Blanc de noir, Champagne, Methode Cap Classique
Upsell with finesse and savoir-faire
Dealing with difficult clients
Dealing diplomatically with drunk clients
Ensuring guests are relaxed and comfortable at all times
Dining and social etiquette
Barista Training (Optional Extra)
The secret to attracting and retaining your restaurant customers is by consistently providing 7-star service. You must ensure unparalleled customer service by instilling the 7-star culture to your Front of House team.
Here are the components of our 7 Star Fine Dining Waiter Training:
Exceptional attention to detail.
Excellent skills in anticipating guests’ needs.
Attentive interaction to fulfill guests’ special requests.
Achieve a seamless and distinctive level of service.
Unparalleled service, transcending the expectation of guests.
Indulging guests with thoughtful and unexpected touches of luxury.
Creating a memorable experience through personalized service.
The restaurant industry is a highly competitive business. Front-of-house employees have very different training needs than their back-of-house counterparts. Think of your restaurant as a plane, you wouldn’t deliver the same training to a flight attendant as you would to a pilot. In other words, BOH and FOH employees have very different job functions but work together to give customers a smooth experience.
The front-of-house (FOH) staff in any restaurant should be made up of friendly employees ready to take orders, address customer complaints and provide high-quality customer service. But every restaurant manager knows that a fine-tuned FOH service isn’t made overnight. Servers, hosts, bussers, bartenders, bar-backs and the like must be trained on how to communicate among themselves, with the back of house (BOH) colleagues, and especially with customers.
Our fine dining waitstaff training is designed by a team of experts, to help your waiters and waitresses understand the importance of the customer, and ensure that each customer that is well looked at will leave with a positive review.
Our fine dining waiter training program will leave your team motivated and confident. The topics we cover will equip the team with both the soft skills needed to succeed in keeping your customers happy as well hard skills needed to perform in their job and increase customer satisfaction, revenue, and profits substantially.
Our restaurant service techniques training contains the following elements:
Taking restaurant reservations and telephone etiquette
Greeting, seating, and presenting the menu
Handling a service tray
Serving fresh juice
Serving mineral water in hotels, resorts, lodges, and restaurants
Serving soft drinks to restaurant customers
Ten steps of 5-star service
Restaurant service techniques and sequence
Carrying plates - 3 and 4 plate carrying methods
Serving the courses (Starters, Main Course & Dessert)
Wine service procedure
Service cocktails and reception in the Banqueting department
Handling complaints in the restaurants
Clearing plates - the 3 plate carrying method
Our wine service training contains the following topics:
Wine knowledge - How wine is made
Where is wine made
Red wine cultivars e.g. Merlot, Pinotage, Cabernet Sauvignon
White wine cultivars e.g. Chardonnay, Sauvignon Blanc, Viognier
Sparkling Wines and Champagne
Food and wine pairing guidelines
Presenting the wine list to the host
Presenting the bottle(s) of wine
Opening the bottle of wine (still and sparkling)
Pouring a sample for the host to taste
Wine tasting terms
Serving wine to the rest of your guests
Our Fine Dining Waiter Training is suitable for both new and existing fine dining restaurants. We offer our training on-site, meaning that we will come to your restaurant to train your waitrons, hostesses, restaurant supervisors, and managers. Our fine dining training is designed to help improve customer experience, minimize complaints and increase revenue.
Sam Hospitality has been in the hospitality industry for more than 10 years now. We have trained high-end restaurants, hotels, game lodges, luxury villas, and other hospitality establishments. Whether you are a small restaurant or a large fine dining restaurant, we are ready to give your wait staff the best training.
We are committed to building the profile and performance with our clients. Our main services are Training and Consultancy in the Hospitality industry. Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients. We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile to bring more benefits to them than were contracted for.
Our identification of our client's objectives helps us to do the walking for them but in their shoes, not ours. We believe in having ownership over every project as if we had a direct personal stake in it.
If you have 8 or more staff, we will come to your establishment and provide the training on-site/in-house. Contact us now for a reasonable quote by filling in the form below. Our training is 40% theory and 60% practical.
Pricing depends on the number of people to be trained, as well as your location. Please fill in the contact form, we will send you a quote.