Front Office Certicifate Course 

Course Dates: 14 & 15 September 2021

Venue: Ivory Tusk Lodge, Tzaneen

Book yourself or your staff this amazing 2-day Course and Improve Efficiency and Occupancy.

COURSE OUTLINE

This course is designed and facilitated by Hospitality Professionals in the following:

Your will learn the following:

•Service Excellence

•Telephone & Communication Skills

•How to Sell Rooms

•How to Sell Conference & Functions Venues

•Selling with Finesse & Savoir Faire

•Dealing with Difficult Customers

•Handling Guests' Special Requests

•Ways to Maximize Occupancy

•Cultivating Repeat Business

•Company Image

• Assertiveness

•Personal Presentation

•Time Management

•ATTITUDE

•Keeping other Departments Updated

And many more other topics

TARGET GROUP

This course is suitable for the following:

•Hotel Receptionists

•Lodge, B&B & Guest House Receptionists

•Guest House Managers & Owners

•Airbnb Hosts

•Reception Relief Staff

•Front Office & Lodge Managers

• Staff You Wish to Promote to Front Office

COURSE FEE: R1 500 PER PERSON

Includes the following:

•Training Manual

•Lunch

•A Certificate

Training runs from 9:00am - 3:00pm in both days

Book Now. Limited Seats Available

Please fill in the form below to book