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Guest House Management Course

Dreaming of Owning Your Own Guest House? Make That Dream a Reality by Enrolling for our Guest House Management Course Today 

Our Guest House Management courses are suitable for both the prospective and current Guest House / Bed & Breakfast or Boutique Hotel owner or manager who is looking at gaining the skills to lead and manage a profitable small accommodation business. Please see below what our course covers. 

Legislation for Guest House/ B&B Business

This module contains the following elements:

  • Licensing and Registration

  • Legal aspects regarding signage

  • Payment of Value Added Tax

  • South African Revenue Service (SARS)

  • South African Labour Law

  • Insurance

  • Health and Safety regulations


Basic Management Principles

This module teaches about guest house/ B&B/ lodge basic management principles:

  • Planning, organizing, leading & managing your business

  • Skills and competencies of a hospitality manager

  • The importance of service excellence

  • Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.

  • Keeping your employees happy and motivated


Basic Financial Management

The basic financial management module contains the following elements:

  • Budgeting

  • Forecasting start-up income and expenses

  • Forecasting day-to-day income and expenses

  • Record keeping

  • Value Added Tax (VAT)

  • SARS


Sales & Marketing for Your B&B / Guest House

The sales & marketing module contains the following elements:

  • Market research

  • Marketing plan for your B&B / Guest House

  • Identifying potential sources of guests and analyzing your competitors

  • Designing a mission and objectives for your establishment

  • Formulating a unique service concept for your establishment

  • The 4Ps of Marketing (Marketing Mix) – Product, Price, Promotion, and People

  • Essential sales strategies to increase occupancy and revenue

  • Selecting a booking system for your website

  • Rates – Rack Rates, Corporate Rates, STO Rates

  • Working with Online Travel Agencies (OTAs) to optimize bookings

  • Travel agencies, telephone sales calls, site inspections

  • Advertising, Promotions and using Social Media Marketing strategies branding and Marketing Collateral – Brochures, etc


Service Excellence

The service excellence module contains the following elements:

  • Verbal communication

  • Cultural differences

  • Maintaining good working relationships

  • Co-ordinate the greeting and assisting of guests

  • Monitoring guest satisfaction

  • Guidelines for handling guest complaints


Managing Accommodation (Housekeeping and Front Office Management)

  • The accommodation module contains the following elements:

  • Housekeeping and front office management

  • Property management system suitable for B&Bs, boutique hotels, guest houses, and lodges

  • Telephone etiquette

  • Reservations and bookings

  • Developing systems for housekeeping and front office

  • Staff uniform

  • Formulating daily tasks for front office and housekeeping

  • Rules and Regulations for front office and housekeeping

  • The guest cycle

  • Cancellation policies

  • Lost and Found procedure

  • Types of rooms

  • Check-in and check-out procedure

  • Health and Safety

  • Stationery

  • Guest feedback, reviews, and guest letter (e.g. confirmation, welcome letters, etc)

  • Beds and bed sizes

  • Linen

  • Developing a cleaning procedure

  • Commonly neglected cleaning areas in the guest rooms

  • Guest room cleaning agents and cleaning equipment

  • Guest room cleaning frequency schedule

  • Exterior cleanliness and standard checklist

  • Pest control

  • Laundry operations and laundry flow

  • What to look for when selecting housekeeping cleaning equipment


Planning your Breakfast Menu

This module contains the following elements:

  • Planning your breakfast menu

  • Costing your breakfast

  • Correct equipment to provide excellent & efficient service

  • Managing stock levels

  • Health and hygiene in food production areas

  • Setting up the dining room

  • Food & beverage service

  • Considering nutritional value in your meals

  • Planning for guests’ special requirements

  • Selecting the best suppliers for your establishment


Kitchen and Bar Management

The kitchen and bar management module contain the following elements:

  • Cleaning procedures and chemicals

  • Health, safety, and hygiene in the kitchen and bar

  • Different types of kitchen and bar hand tools & equipment

  • Standard food holding temperature range guide

  • Spices and herbs used in the hospitality kitchen

  • Wine and drinks storage

  • Stock receiving and maintaining FIFO

  • Hygiene rules in the hospitality kitchen & food production staff


This is by far the most practical guest house management training course. Enroll now and learn to successfully manage a B&B, guest house, lodge, or boutique hotel.