60+ Years Combined Hospitality Experience        Call/ WhatsApp: +27 82 765 9238      Email: training@hospitalitycourses.co.za

On-site Housekeeping Room Attendants Training 

Game Lodge Housekeeping Training • Hotel Housekeeping Training • Resort Housekeeping Training • Luxury Villas Housekeeping Training On-site • On-the-job Training

On-site Housekeeping Room Attendants Training

We are experienced in providing top on-site housekeeping room attendants training programs to high end, ultra luxury game lodges, resorts, hotels, lodges, luxury villas, guest houses, hospitals and universities. With our more than 20 years experience in the hospitality field, you are guaranteed result-driven training to your housekeeping team. Remember, your housekeeping department can either make you or break you.


Talk to us and let us help train your housekeeping room attendants. We offer on-site training to all provinces of South Africa and other countries. Suitable for hotels, resorts, villas, B&Bs, guest houses and all tourism & hospitality business.


The Housekeeping Department Training

The housekeeping department training in a nutshell. 

  • Duties and responsibilities of the Room Attendant

  • Duties and responsibilities of the Houseperson

  • Duties and Responsibilities of the Executive Housekeeping


5 Star Housekeeping (Room Attendant) Training

Our 5 Star housekeeping room attendants training includes the following: 


Room Cleaning Procedure

The primary duty of a room attendant is to clean guest rooms according to procedure and standards.

This module will teach your room attendants proper room cleaning procedure, including:

  • Basic cleaning principles

  • Room cleaning procedure

  • The trolley or housekeeping maids cart setting

  • Common maintenance works in the housekeeping department

  • Communicating maintenance work in the housekeeping department

  • Commonly neglected cleaning areas

  • Guest room cleaning frequency schedule

  • Servicing guest rooms with 'Do not disturb' (DND)

  • Front office cleaning

  • Exterior and corridor cleaning

  • Lobby and public area and elevator cleaning

  • Communicating with Front Office regarding room status

  • Different floor cleaning & maintenance methods

  • COVID_19 cleaning, health and hygiene protocols


Housekeeping Cleaning Equipment

Every room attendant must be able to correctly use cleaning equipment used in hotels, resorts and game lodges. 

This module contains the following elements:

  • Cleaning equipment used in the housekeeping department

  • Different carpet and floor cleaning equipment used by housekeeping

  • Different types of mops and brushes

  • Different types of cleaning cloths and their uses

  • Different types of containers, bins and trolleys

  • Different types of vacuum cleaners used in housekeeping

  • Laundry operations and laundry flow chart

  • Curtain cleaning equipment and chemicals


Cleaning Chemicals

It is important for room attendants to know all the cleaning chemicals used in hotels, resorts and game lodges and how to apply them. 

This topic has the following elements:

  • Housekeeping cleaning chemicals

  • Guest room cleaning chemicals or agents (R1 - R9)

  • Hospitality kitchen cleaning chemicals or agents (D1 - D10)


Guest Room Cleaning Procedure

It is important for room attendants employ the correct guest room cleaning procedures. 

This topic has the following elements:

  • Entering the guest room and greeting

  • Preparing the guest room for cleaning

  • Removing used linen, bins, room service equipment and amenities

  • Bed making procedure

  • Guest room cleaning procedure

  • Upholstery cleaning and vacuuming fabric

  • Dusting and damp wiping guest rooms

  • Extra bed and sofa bed making

  • VIP and VVIP guest room cleaning procedure & inspection

  • Lost and Found in guest rooms

  • Restocking tea/ coffee making supplies

  • Turndown service

  • Taking messages and complaints

  • Cleaning window curtains

  • Guest room stationery

  • Standard placement of guest amenities in Hotels, Resorts and Lodges

  • Packing of out of order rooms (OOO)


Bathroom Cleaning Procedure

To prevent cross-contamination and to ensure that guest bathrooms are spotlessly clean, room attendants need to follow certain procedures when cleaning bathrooms. This module contains the following topics which will help the housekeeping room attendant clean bathrooms efficiently and according to set standards:

  • Preparing the bathroom for cleaning

  • Removing used towels & supplies, emptying the bin

  • Spraying the bathroom

  • Bathroom cleaning procedure

  • Shower cleaning, bathtub cleaning and shower curtain cleaning

  • Sink and vanity area cleaning

  • W/C or toilet cleaning

  • Restocking bathroom supplies or amenities


On-site Housekeeping Room Attendants Short Training for your Staff

Our on-site housekeeping room attendant short training is suitable for any game lodge, resort, hotel, private game reserve, luxury villa, guest house, hospitals and universities in any country. We work with you to deliver on-the-job training that is suitable for your team, not what we think will work. 


We offer onsite housekeeping training to all provinces of South Africa, Lesotho, Eswatini, Botswana, Namibia, Zambia, Mozambique, Tanzania, Kenya, Ethiopia, Ghana, Nigeria, Dubai and many other countries.


Whether you would like to deliver our housekeeping training on-site for a new hotel, resorts oir lodge or refresher courses, we are game. We will work hand in hand with you to deliver a training program that will suit your specific establishment needs and according to your own SOPs.


Talk to us and let us help you get the best out of your housekeeping team through training, coaching and motivating to always exceed expectations. Our training is fully customized to suit your needs. Fill in the form below and we will get back to you soonest. 


What is the Pricing for the Housekeeping Room Attendants Training? 

Pricing depends on the number of people to be trained, as well as your location. Please fill in the contact form, we will send you a quote.