We are experienced in providing top on-site housekeeping room attendants training programs to high end, ultra luxury game lodges, resorts, hotels, lodges, luxury villas, guest houses, hospitals and universities. With our more than 20 years experience in the hospitality field, you are guaranteed result-driven training to your housekeeping team. Remember, your housekeeping department can either make you or break you.
Talk to us and let us help train your housekeeping room attendants. We offer on-site training to all provinces of South Africa and other countries. Suitable for hotels, resorts, villas, B&Bs, guest houses and all tourism & hospitality business.
The housekeeping department training in a nutshell.
Duties and responsibilities of the Room Attendant
Duties and responsibilities of the Houseperson
Duties and Responsibilities of the Executive Housekeeping
Our 5 Star housekeeping room attendants training includes the following:
The primary duty of a room attendant is to clean guest rooms according to procedure and standards.
This module will teach your room attendants proper room cleaning procedure, including:
Basic cleaning principles
Room cleaning procedure
The trolley or housekeeping maids cart setting
Common maintenance works in the housekeeping department
Communicating maintenance work in the housekeeping department
Commonly neglected cleaning areas
Guest room cleaning frequency schedule
Servicing guest rooms with 'Do not disturb' (DND)
Front office cleaning
Exterior and corridor cleaning
Lobby and public area and elevator cleaning
Communicating with Front Office regarding room status
Different floor cleaning & maintenance methods
COVID_19 cleaning, health and hygiene protocols
Every room attendant must be able to correctly use cleaning equipment used in hotels, resorts and game lodges.
This module contains the following elements:
Cleaning equipment used in the housekeeping department
Different carpet and floor cleaning equipment used by housekeeping
Different types of mops and brushes
Different types of cleaning cloths and their uses
Different types of containers, bins and trolleys
Different types of vacuum cleaners used in housekeeping
Laundry operations and laundry flow chart
Curtain cleaning equipment and chemicals
It is important for room attendants to know all the cleaning chemicals used in hotels, resorts and game lodges and how to apply them.
This topic has the following elements:
Housekeeping cleaning chemicals
Guest room cleaning chemicals or agents (R1 - R9)
Hospitality kitchen cleaning chemicals or agents (D1 - D10)
It is important for room attendants employ the correct guest room cleaning procedures.
This topic has the following elements:
Entering the guest room and greeting
Preparing the guest room for cleaning
Removing used linen, bins, room service equipment and amenities
Bed making procedure
Guest room cleaning procedure
Upholstery cleaning and vacuuming fabric
Dusting and damp wiping guest rooms
Extra bed and sofa bed making
VIP and VVIP guest room cleaning procedure & inspection
Lost and Found in guest rooms
Restocking tea/ coffee making supplies
Taking messages and complaints
Cleaning window curtains
Guest room stationery
Standard placement of guest amenities in Hotels, Resorts and Lodges
Packing of out of order rooms (OOO)
To prevent cross-contamination and to ensure that guest bathrooms are spotlessly clean, room attendants need to follow certain procedures when cleaning bathrooms. This module contains the following topics which will help the housekeeping room attendant clean bathrooms efficiently and according to set standards:
Preparing the bathroom for cleaning
Removing used towels & supplies, emptying the bin
Spraying the bathroom
Bathroom cleaning procedure
Shower cleaning, bathtub cleaning and shower curtain cleaning
Sink and vanity area cleaning
W/C or toilet cleaning
Restocking bathroom supplies or amenities
Our on-site housekeeping room attendant short training is suitable for any game lodge, resort, hotel, private game reserve, luxury villa, guest house, hospitals and universities in any country. We work with you to deliver on-the-job training that is suitable for your team, not what we think will work.
We offer onsite housekeeping training to all provinces of South Africa, Lesotho, Eswatini, Botswana, Namibia, Zambia, Mozambique, Tanzania, Kenya, Ethiopia, Ghana, Nigeria, Dubai and many other countries.
Whether you would like to deliver our housekeeping training on-site for a new hotel, resorts oir lodge or refresher courses, we are game. We will work hand in hand with you to deliver a training program that will suit your specific establishment needs and according to your own SOPs.
Talk to us and let us help you get the best out of your housekeeping team through training, coaching and motivating to always exceed expectations. Our training is fully customized to suit your needs. Fill in the form below and we will get back to you soonest.
Pricing depends on the number of people to be trained, as well as your location. Please fill in the contact form, we will send you a quote.