Maintain Housekeeping Service

Delivered On-site in All Areas

Course Overview

This is a 3-day training delivered to your housekeeping supervisors and executive housekeeper, delivered on-site at your establishment. The housekeeper must be able to maintain the housekeeping standards through effective staff management and procedures. Suitable for resorts, hotels, lodges, villas, B&Bs, guest houses and all tourism & hospitality businesses.

Specific Outcomes

On completion of the course, the learner must plan and organise the following: people, time, budgets and expenses, work methods, supplies, materials and equipment.

Planning

• Procedures and performance standards
• Cleaning schedules and task
• Supply levels
• Control systems
• Financial/Budgets
• Special cleaning or maintenance activities

Staffing

Objectives cannot be met unless the following are effectively implemented and carried out:

• Job descriptions and specifications
• Recruitment and selection
• Induction
• Training
• Monitoring
• Communicating
• Co-ordinating of staff activities

Directing and Controlling

The housekeeper will need to have the necessary skills to do the following:

• Delegating
• Motivating
• Disciplining
• Checking of all procedures, systems, controls, standards

Evaluating

The effective housekeeper measures performance against objectives:

• Financial/budgets
• Staff performance and productivity
• Quality standards
• Guest satisfaction

Target Group

This course is suitable for

• Executive housekeepers
• Assistant housekeepers
• Housekeeping Managers

This short course is designed for new and existing hotel groups, lodges, resorts,  hospitals, universities and other hospitality businesses.

Duration for this course is 3 day for existing staff, however, we need more time for new staff that do not have the experience. Minimum number required for on-site training is 8 staff. Contact us now for a quote. 

Course Objectives

Executive housekeepers play an important role in the organisation in managing the housekeeping department. 

Here are the topics covered in this course:

• Standards and procedures
• Communicating housekeeping procedures effectively
• Inspections
• Staffing
• Consulting with staff
• Disciplinary procedures
• Quality assurance
• Maintenance procedures
• Materials, supplies and equipment
• Maintaining housekeeping equipment
• Linen and laundry operations
• Maintaining records
• Dealing with power failures
• Dealing with insufficient delivery
• Dealing with non arrival of staff as per work schedules
• Dealing with staff and guest injuries (slipping on wet floor)
• Dealing with same day laundry not returned
• Adapting performance

If you have 8 or more staff, we will come to your establishment and provide the training on-site / in-house.  Contact us now for a quote by filling in the form below.

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