Our on-site butler training program is suitable for any resort, hotel, game lodge, boutique hotel, luxury villa, or exclusive guest house in any part of the world. Our trainers are experienced in in-house training, having had trained top establishments around South Africa and other countries.
Our on-site front office training is aimed at equipping your front office team to deliver very high standard and efficient service, deal effectively with customer complaints, and many more topics. We train guest service agents, executives, and front office management. Our front office course can be done on-site in any province of South Africa.
Our on-site housekeeping training is suitable for any 3, 4, or 5-star Resort, Hotel, Game Lodge, Boutique Hotel, luxury villas, or a small guest house, we will give your team the best housekeeping training. On-site training can be done over 3 days or depending on what we have to cover.
Our on-site bartender training will equip your bar service staff to deliver quick and efficient service. We will train them on mixology, alcoholic and non alcoholic beverages knowledge, wine knowledge and service, upselling and keeping customers entertained, and many more other topics.
Let our experienced trainers equip your restaurant servers with the skills to exceed your customers' expectations. From menu knowledge to upselling, to drink and wine service as well as many other topics. Trust our team of experienced hospitality professionals to facilitate waiter training that will turn your business around.
Through on-site or in-house training, resorts, hotels, private game reserves, game lodges, villas, and guest houses can offer practical, hands-on training which is not only tailored to the hotel’s needs but the needs of those who are being up-skilled. Our on-site hospitality training is suitable for private game reserves, game lodges, safari lodges, bush lodges, resorts, hotels, guest houses, villas, and restaurants. We offer our on-site training in any part of South Africa including Limpopo, Mpumalanga, Kwazulu Natal, Gauteng, Free State, Eastern Cape, Western Cape, Northern Cape, North-West, and neighboring countries including Lesotho, Botswana, Eswatini (formerly Swaziland), Mozambique, Zimbabwe, Namibia, Zambia, Malawi, Tanzania, Kenya, Ghana, Nigeria, Morocco, Dubai, Qatar, Maldives, and many other countries.
All of our courses can be delivered to your teams on an on-site basis, or if you prefer, we can deliver virtual training. We are also delighted to develop tailor-made courses for your resort, hotel, or game lodge. On-site training can be delivered at a time that suits your business commitments, including evenings, and weekends.
Every business is different and this applies to the hospitality sector just as much as any other, so we’ve put together a very flexible mix-and-match menu of training solutions from which you can choose to create your bespoke training program. And it’s sometimes a very thin dividing line between training and consultancy, so the list includes topics on which you might want advice and support as well as training.
Our in-house training solutions allow you to choose any hospitality course of your choice to be delivered to at any venue of your choice - offering you the ultimate in convenience and value for money.
Running courses onsite saves you money by training multiple employees at once and reducing the travel and accommodation expenses associated with public courses. In-house training puts you in control of your employees and allows you to monitor what they are learning during their training. All courses can be tailored to your business’s requirements, whether those are regarding timing, content, or anything else.
We design and develop all our courses, and can make business-specific additions according to the needs of your staff and organization. As one of the leading on-site/in-house training providers, we have over 10 years of experience in serving hospitality and corporate clients with bespoke solutions that help their businesses become more efficient and more profitable.
On-site or in-house training is becoming more and more of a necessity for hospitality establishments around the world. Specialized training by the hotel's needs helps teams become more productive and innovative. Training has also grown from just training heads of department employees in a specific location to training employees from various departments’ on-site training which reduces cost and allows multiple branches of the organization to learn together.
The biggest advantage of on-site training is the location. With the training done on the hotel’s premises, employees save valuable time, which otherwise would have been lost on commuting from another location to the trainer. On-site training also allows the resort, hotel, or lodge to be free to make last-minute changes and make additional changes to who might or might not be helpful to include into the training, for example, the operations manager who could share a few experiences with the class or an up-and-coming executive who might be willing to sit in the next available training program
The delicate resort, hotel, or lodge data can be shared by members and utilized as solid illustrations amid intuitive and confidential workshop sessions in complete confidence. Upper management may train specific mid-leveled executives on the internal workings of the hotel.
Resorts, Hotels, Private Game Reserves, Lodges, and Guest Houses have the freedom to tailor every aspect of the training process as well as customize the lessons according to the company’s policies and standard operating procedures.
Employees can build new skills, develop existing skill sets, and gather new knowledge about products and services that will boost their on-the-job productivity. Given that most training programs from universities and training institutes are quite time-consuming and expensive on individual-based training. With on-site training, employees do not have to time out of the office and instead clock back to work as soon as the training is complete and since they are based on group lessons, the cost for such training is significantly reduced.
With on-site training, training can be scheduled to the hotel's needs and learning and our development professionals can plan training to suit your establishment’s requirements rather than the usual classroom style of universities and colleges which have specified schedules that often clash with work hours.
While many employees are offered entrance training when they first join the hospitality industry, continuing on-site training offers them the capacity to further build up their aptitudes and extend their expert learning. Since hospitality processes are constantly evolving, representatives must be offered access to new training and stay up-to-date. Our on-site training allows professionals to grow their abilities or find out about new subjects inside of their specialty to stay competent and innovative with industry trends or new insights that may give them an advantage at work.
Let us work with you to develop a training program that will assist your team to meet the ever-growing demand. Email us and let us get the best out of your team.