On-site Waiter & Waitress Training • 5 Star Waiter Training • Wine Service Training

On-site Waiter & Waitress Training

If you are looking for on-site training for your waiters and waitresses? Then you are at the right place. Over the years, we have trained the best waitrons for small and large restaurants, hotels, game lodges, resorts, and other hospitality establishments. 

 

Which Topics Does The Waiter Training Cover?

Our Waiter Training covers the following topics:

• Grooming and personal presentation

• Getting the restaurant areas ready for service 

• Mise en place

• TEAMWORK

• Leaving personal issues at the door

• Menu knowledge and upselling

• Serving food

• Silver service

• Wine service

• TIPS and gratuities

 

Restaurant Service Equipment

Waitrons need to be farmiliar with the equipment used the restaurant environment as well as how to maintain them:

• Different types of cutlery used in F&B service

• Different types of glassware used the F&B

• The waitrons tools of trade

• Restaurant linen - Table cloths, overlays, napkins

• Food warmers and service gear

• Condiments

• Baskets

 

Different Types of Restaurant Table Setup

This module teaches about the different types of restaurant table setup:

• Breakfast table setting

• Formal 

• Casual

• Basic

• A la carte table setting

• Table d'hote

 

Common Restaurant Service Styles in Hotels

There are many different styles of restaurant service found in the hospitality industry. This module teaches about the different styles:

• Silver Service / Platter to Plate / English Service

• Pre-plated Service / American Service

• Family Service / French Service

• Buffet Service

• Room Service / In room Dining Service

• Cafeteria Service

• Single Point Service

• Take-away Service

• Blue Plate Service

 

Restaurant Service Techniques

This module will teach you or your staff the restaurant service techniques:

• Restaurant reservations taking

• Greeting, seating, and presenting the menu

• Order taking

• Handling a service tray

• Serving fresh juice

• Serving mineral water in hotels, resorts, lodges, and restaurants

• Serving soft drinks to restaurant customers

• Ten steps of 5-star service

• Restaurant service techniques and sequence

• Carrying plates - 3 and 4 plate carrying methods

• Menu knowledge

• Serving the courses (Starters, Main Course & Dessert)

• Wine knowledge

• Wine service procedure

• Suggestive selling and Upselling with Finesse and Savoir-Faire

• Service cocktails and reception in the Banqueting department

• Buffet Service

• Room service

• Handling complaints in the restaurants

• Clearing plates - the 3 plate carrying method

• Crumbing down

• Bill presentation

• Barista training (Optional Extra)

 

Suggestive Selling And Upselling Skills with Finesse and Savoir-Faire

Suggestive selling and upselling is the key to increasing profit. This module will teach your restaurant service staff the skills to sell with finesse and savoir-faire:

• Suggestive selling - pre-dinner drinks

• Suggestive selling - specials and promotions

• Suggestive selling - starters & appetizers

• Suggestive selling - sides (accompaniments) and sauces

• Upselling skills - drinks and food

• Suggesting wines - food & wine pairing

• Upselling - desserts, and coffees

• Suggestive selling - after-dinner drinks and nightcap

 

Wine Service

Good food and good wine go hand in hand. This module teaches about all you need to know about wine, from the restaurant point of view:

• Wine knowledge - How wine is made

• Where is wine made

• Red wine cultivars e.g. Merlot, Pinotage, Cabernet Sauvignon

• White wine cultivars e.g. Chardonnay, Sauvignon Blanc, Viognier

• Sparkling Wines and Champagne

• Food and wine pairing guidelines

• Wine service

• Presenting the wine list to the host

• Presenting the bottle(s) of wine

• Opening the bottle of wine (still and sparkling)

• Pouring a sample for the host to taste

• Wine tasting terms

• Serving wine to the rest of your guests

 

 

Onsite Training for Your Waiters

We offer onsite training to all provinces of South Africa, Lesotho, Eswatini, Botswana, Namibia, Zambia, Mozambique, Tanzania, Kenya, Ethiopia, Ghana, Nigeria, Dubai and many other countries.

 

Whether you would like to deliver our waiter training on-site for a new restaurant or refresher courses, we are game. We will work hand in hand with you to deliver a training program that will suit your specific establishment needs and according to your own SOPs.

 

Course Weight

Our training is 40% theory and 60% practical. 

 

What is the Pricing for the Waiter Training? 

Pricing depends on the number of people to be trained, as well as your location. Please fill in the contact form, we will send you a quote.