Our Blog | Sam Hospitality Training

Top Hospitality Short Courses in Cape Town - Sam Hospitality

Looking to boost your career in the hospitality industry? Sam Hospitality in Cape Town offers a range of short courses designed to elevate your skills and opportunities. From waiter and housekeeping courses to front office and management training, we have the perfect course for you.

Hotel Housekeeping Training Manual: A Complete Guide for Hospitality Success

Discover the ultimate guide to hotel housekeeping training. Our comprehensive manual covers all aspects of housekeeping in the hospitality industry, ensuring your staff is equipped with the knowledge and skills to provide top-notch service to every guest.

Elevate Your Hotel's Service in Sandton: Comprehensive Staff Training Guide

Looking to up your hotel's game in Sandton? Dive into our comprehensive guide on staff training, from customer service to butler training, and learn how on-site training by Sam Hospitality can transform your team.

Boost Your Restaurant's Success with Expert Waiter Training in Sandton and Rosebank

Looking to elevate your restaurant's dining experience and impress your guests? Our in-depth blog explores the unmatched benefits of engaging in a specialized 2-day waiter training course by Sam Hospitality Consulting & Training, covering essential skills such as service excellence, the 10 steps of service, wine knowledge, and much more, designed specifically for restaurants in Sandton and Rosebank. Find out how this tailor-made program can revolutionize your service and make your establishment the talk of the town.

Best Housekeeping Training in Cape Town: Elevate Your Staff's Skills Today

Attention hotel and villa managers in Cape Town! Elevate your property's service and guest experience by empowering your staff with the best housekeeping training courses available. Find out how to choose the right program and what benefits await.

Frontline Staff Training on Customer Service Excellence

Frontline Staff Training on Customer Service Excellence The first impressions are lasting. Your establishment will be judged based on how your customer was received. It is said that 68% customers leave and choose your competitors because of bad attitude they received from your staff. Frontline staff play a major role in creating experiences to your customers. Whether you are running a small or big firm, a hospital or any other medical practices, or any company, training your frontline staff on customer service excellence is vital. Your customers are your biggest assets and it not well taken care of, they will leave your company and spend their money elsewhere. In most cases, trainings are run inhouse, however, if you are looking for an external service provider, Sam Hospitali...

What is the Difference Between a B&B and a Guest House?

What is the Difference Between a B&B and a Guest House? We get asked a lot about this question by aspiring B&B and guest house owners when they are looking for a suitable category for their establishment. As an accommodation business owner, it is very important get this right so as to not confuse your customers. Whether you like it or not, your customers will always have a perception about your establishment based on what you call it. So what is the difference between a B&B and a guest house? Let's unpack it here: Size Generally B&Bs are smaller establishments than guest houses. A Bed & Breakfast is usually up to 3 guest rooms, while a guest house can be 4 even up to 16 or more rooms. In a nutshell, most B&Bs caters for maximum 6 guests at a time. In a B&B the owner stays in the p...

10 Steps of Service | Restaurant Waiter SOP | 2025