When cleaning a guest bathroom it is important to follow a sequence of cleaning to ensure that no areas or surfaces are forgotten. Warmth and moisture in bathroom areas encourage the spread of bacteria, and could also cause mould or mildew and unpleasant smells. All surfaces must be thoroughly cleaned to ensure that bathroom and toilet areas are hygienic and free from harmful bacteria and chemicals.
Following the correct procedures will also ensure that cleaning is carried out in a logical manner, to avoid waste of time and waste of chemicals. Guest bathroom cleaning training is usually conducted at the job to help you perform your job effectively. Mr. Samkeliso Nkwanye, our hospitality coach, speaker and consultant breaks it down for below.
Here are the steps you need to follow when cleaning guest bathrooms:
Following are typical procedures for starting to clean a bathroom in a guest bedroom area:
The bathroom is now ready for cleaning.
Following are typical procedures for cleaning a guest bathroom and toilet area. These may differ according to the type of bathroom and the fixtures and fittings, and the procedures of the establishment.
Proceed as follows:
Guests expect a range of clean, attractive and neatly presented supplies and accessories. If these are not supplied, the guests will feel that service or standards are not satisfactory, and may complain or simply take their business elsewhere. Correctly replenished and well- presented supplies and accessories add to the image of the hotel.
The following are typical procedures for replenishing guest supplies and accessories. The types of supplies, and the method of presentation will differ according to the type of establishment. Higher-priced hotels or establishments generally offer a larger range of supplies and accessories, or more expensive bathroom items.
Each establishment will have its own standards regarding replenishing of toilet rolls.
Tissues and tissue holders must be replenished according to specific procedures of the hotel/ lodge:
As a member of the housekeeping department you will be required to come into contact with guests. It is important that you follow your organisation’s procedures for meeting, greeting and acknowledging guests and responding to their requests.
Guests staying in your establishment expect the following:
Failure to meet the guest expectations will result in unhappy guests, and may affect return business or the reputation of the organisation.
Here are some guidelines when dealing with guests:
The following are sound reasons why waste should be disposed of correctly:
Below are procedures to follow in the handling and sorting of different types of waste materials:
A BIG health hazard as they contain human blood/bodily fluid that can be infected by diseases and germs
Below are general guidelines for cleaning and storing cleaning equipment and materials.
The cost of accommodation is expensive: guests expect that rooms will be well maintained, clean and comfortable. Problems in the room will result in complaints, lack of confidence in the company, and possible loss of business or revenue.
Guests expect well-supplied bathrooms, according to the price they are paying for the room. Lack of supplies will make guests feel that they are not getting value for their money, and that service is poor. This will reflect badly on your department, and on the organisation as a whole.
In order to provide a quality and consistent housekeeping service, you will be required to do the following:
These requirements may vary from one organisation to the next, according to the number and type of guest rooms to be cleaned. Efficient working methods and adherence to the procedures of your organisation will ensure that work schedules are completed and deadlines met. This will have a direct impact on customer satisfaction and repeat business.
Are you working in the housekeeping department in a resort, hotel, lodge, cruise ship or guest house? Did you find this article helpful? In which country are you from? Please leave a comment.
Mr. Samkeliso Nkwanyane
Hospitality Coach, Customer Experience Optimization, Speaker & Consultant