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What Do You Need to Open a B&B in Johannesburg in 2025: All You Need to Know
What Do You Need to Open a B&B in Johannesburg in 2025: All You Need to Know
How to Run a Profitable B&B/ Guest House
How to Run a Profitable B&B/ Guest House in 2025   Running a B&B or guest house is one of the most fulfilling jobs. One of the most commonly asked questions I get is, how profitable is running a B&B/ guest houses business? My honest answer is, IT DEPENDS! It is very difficult to give a one word answer to this questions as there are a lot of factors at play. In this article, I will unpack some of the factors to best answer this question.   In a nutshell, like any other business, running a B&B or guest house should give you a profit. Otherwise, there wouldn’t be a need to even think about running an accommodation business if it didn’t give profit. If you apply these tips, they should work for you regardless of where in the world you are! Here are the 6 most important “Propers” that will ...
How to Increase Your Hotel Profit Through Staff Training
How to Increase Your Hotel Profit Through Staff Training     Running a hotel is one of the most delicate things to do. Every hotel operator knows how important the profit margins are so important in surviving this fiercely competitive industry. Here is why staff training can help increase your profit.    Product knowledge Personalized service Upselling skills Persuasive skills Complaint handling   Product Knowledge Every hotel is different and that has to show. As a hotel operator, it is very important that your team, from top to bottom, understands what makes you different and let it show. Product knowledge is a very important skill, especially for your guest contact staff, including reservations, front office and food & beverage service staff. Training ...
Guest Bathroom Cleaning Procedure in Hotel Housekeeping | SOP | 2025
Guest Bathroom Cleaning Procedure in Hotel Housekeeping |SOP | 2025
Room Cleaning Procedures in Hotel Housekeeping | SOP | 2025
Room Cleaning Procedures in Hotel Housekeeping | SOP | 2025
Steps of Handling Complaints in Hotels and Restaurants | SOP
Steps of Handling Complaints in Hotels and Restaurants | 2025   Hotel and Restaurant customers are very sensitive to their needs. Their expectations are high and the competition is fierce. Your ability or inability to handle complaints can make or break your hotel or restaurant business.   As a hotel or restaurant owner or manager, your prime duty is to ensure customer satisfaction. If you are able to resolve complaints, you have high chances of running a successful business. If complaints are unresolved, customers are quick to rush to the internet and you know what that means - you will lose business.   Here are the steps on handling complaints in hotels and restaurants: H.E.A.T This is probably the most important step in handling customer complaints. So what does HEAT stand for? ...
10 Steps of Service | Restaurant Waiter SOP | 2025
10 Steps of Service | Restaurant Waiter SOP | 2025
How to Maintain Effective Working Relationships with Staff | SOP
How to Maintain Effective Working Relationships with Staff | SOP     'A team is as strong as its weakest link'. The strength of any team is in ensuring that all team members work in complete harmony, towards the same goal.  A consistent and constant effort is required from all team members to maintain effective working relations and create an atmosphere that encourages productivity.   Staff must treat each other politely and helpfully at all times.  If a positive interpersonal relationship exists between all staff members it will be noticed by customers and will ensure that a positive image reflects the outside world. A well-knit staff will deal promptly with requests to create an efficient, effective work team.   Division of responsibilities and the sharing of the workload in a ...
Hotel Housekeeping Bed Making Procedure | SOP
Hotel Housekeeping Bed Making Procedure | SOP | 2025   Hotel beds must be presented neatly and professionally.  Guests will always appreciate comfortable and neatly made beds.  It is part of our job in the hospitality industry to make sure that we do everything we can to make the guest’s stay a happy one. It is not enough to have OK service; the service must be excellent so that the guest will keep coming back. Preparing for Bed Making:   First put on your gloves before stripping the bed. Remove soiled bed linen from the bed, making sure that the soiled linen doesn't touch your body. This includes the duvet cover, flat sheet, fitted sheet, pillowcases, etc. Look at the mattress pad/mattress protector to see if it is stained, torn, or damaged. If it is not straightening make sure...