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What Do You Need to Open a B&B in Johannesburg in 2025: All You Need to Know
What Do You Need to Open a B&B in Johannesburg in 2025: All You Need to Know
What is the Difference Between a B&B and a Guest House?
What is the Difference Between a B&B and a Guest House?   We get asked a lot about this question by aspiring B&B and guest house owners when they are looking for a suitable category for their establishment. As an accommodation business owner, it is very important get this right so as to not confuse your customers. Whether you like it or not, your customers will always have a perception about your establishment based on what you call it. So what is the difference between a B&B and a guest house? Let's unpack it here:   Size Generally B&Bs are smaller establishments than guest houses. A Bed & Breakfast is usually up to 3 guest rooms, while a guest house can be 4 even up to 16 or more rooms. In a nutshell, most B&Bs caters for maximum 6 guests at a time. In a B&B the owner stays in the p...
How to Run a Profitable B&B/ Guest House
How to Run a Profitable B&B/ Guest House in 2025   Running a B&B or guest house is one of the most fulfilling jobs. One of the most commonly asked questions I get is, how profitable is running a B&B/ guest houses business? My honest answer is, IT DEPENDS! It is very difficult to give a one word answer to this questions as there are a lot of factors at play. In this article, I will unpack some of the factors to best answer this question.   In a nutshell, like any other business, running a B&B or guest house should give you a profit. Otherwise, there wouldn’t be a need to even think about running an accommodation business if it didn’t give profit. If you apply these tips, they should work for you regardless of where in the world you are! Here are the 6 most important “Propers” that will ...
How to Increase Your Hotel Profit Through Staff Training
How to Increase Your Hotel Profit Through Staff Training     Running a hotel is one of the most delicate things to do. Every hotel operator knows how important the profit margins are so important in surviving this fiercely competitive industry. Here is why staff training can help increase your profit.    Product knowledge Personalized service Upselling skills Persuasive skills Complaint handling   Product Knowledge Every hotel is different and that has to show. As a hotel operator, it is very important that your team, from top to bottom, understands what makes you different and let it show. Product knowledge is a very important skill, especially for your guest contact staff, including reservations, front office and food & beverage service staff. Training ...
Guest Bathroom Cleaning Procedure in Hotel Housekeeping | SOP | 2025
Guest Bathroom Cleaning Procedure in Hotel Housekeeping |SOP | 2025
Room Cleaning Procedures in Hotel Housekeeping | SOP | 2025
Room Cleaning Procedures in Hotel Housekeeping | SOP | 2025
Steps of Handling Complaints in Hotels and Restaurants | SOP
Steps of Handling Complaints in Hotels and Restaurants | 2025   Hotel and Restaurant customers are very sensitive to their needs. Their expectations are high and the competition is fierce. Your ability or inability to handle complaints can make or break your hotel or restaurant business.   As a hotel or restaurant owner or manager, your prime duty is to ensure customer satisfaction. If you are able to resolve complaints, you have high chances of running a successful business. If complaints are unresolved, customers are quick to rush to the internet and you know what that means - you will lose business.   Here are the steps on handling complaints in hotels and restaurants: H.E.A.T This is probably the most important step in handling customer complaints. So what does HEAT stand for? ...
Waiter Training | Rosetulee | Brakpan
Waiter Training | Rosetulee | Brakpan    We had the greatest pleasure to offer our on-site waiter training to Rosetulee in Brakpan, Gauteng. This stunning establishment boats a carwash, coffee shop, restaurant, bar and conference venue.    We wish to thank the management and staff for the amazing hospitality. If you would like training for your staff, please contact us. We provide training on-site in all areas. 
Are Mystery Guests Important for Hotels?
Are Mystery Guests Important for Hotels?    The Hospitality industry is highly competitive. Hotels are constantly fighting to stay on top of one another, and the guest has become more and more sensitive to their needs. As a hotel operator, owner or manager, one of your biggest concerns should be to improve the quality of your service to your guests. If your guests do not get good value for money, they will switch to your competitor. You want to be head and shoulders above your competitors to get a higher market share and ROI. One of the best ways to find out if you are still offering the best is through the mystery guest programme.    What is a Mystery Guest?  First of all, let us look at what exactly is a mystery guest in a hotel. In simple terms, a mystery guest is a person who is e...
Onsite Housekeeping and F&B Training | Madikwe Hillhouse
Madikwe Hillhouse Receives Our On-site Housekeeping and F&B Training We had the great pleasure to travel to Madikwe Hillhouse to offer our on-site housekeeping and food & beverage training. The training took 4 days and was well received.    Housekeeping Training Our housekeeping training covered the following: Removing all bed coverings from beds Sanitizing Handling soiled and unsoiled linen Turning mattresses Bed making procedures Dealing with customer property Turndown service Preparing to service guest bedrooms Cleaning materials Entering the guest bedrooms Preparing areas and surfaces for cleaning Cleaning departure bedrooms Cleaning stayover rooms Cleaning unoccupied rooms Cleaning guest bathrooms Clea...
How to Maintain the Housekeeping Service | Executive Housekeeper SOP
How to Maintain the Housekeeping Service | Executive Housekeeper SOP   The executive housekeeper must be able to maintain the housekeeping standards through effective staff management and procedures. The housekeeping department is one of the most important departments in the hotel industry, yet very demanding.   The duty of the executive housekeeper is to direct and control housekeeping operations and staff in the housekeeping department. Regardless of the size ot the hotel or resort, an executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met. As an executive housekeeper it is important to manage many priorities and demands and be able to solve problems and support your team to deliver highest quality of service standards. ...
Meet Sean Granger, General Manager of Granny Mouse Country House & Spa
Meet Sean Granger, General Manager of Granny Mouse Country House & Spa   The behind iconic Granny Mouse Country House & Spa, a stunning 32-roomed establishment situated in Balgowan, is Sean Granger and his team. We had the pleasure to find out more about his background and what Granny Mouse has on offer.     So Who is Sean and Where Did his Career Start? Hailing from Cape Town, Granger found a new home in the Midlands – and loves it!  “Granny Mouse Country House and Spa is aligned perfectly with my service standards and our, 'home away from home,' runs through the veins of everyone who works here” Granger adds.   Described by his colleagues as a “dedicated and experienced professional” - Granger’s multitude of experience stems over a 25 years – having earned him his “hospitality...
Hotel Housekeeping Bed Making Procedure | SOP
Hotel Housekeeping Bed Making Procedure | SOP | 2025   Hotel beds must be presented neatly and professionally.  Guests will always appreciate comfortable and neatly made beds.  It is part of our job in the hospitality industry to make sure that we do everything we can to make the guest’s stay a happy one. It is not enough to have OK service; the service must be excellent so that the guest will keep coming back. Preparing for Bed Making:   First put on your gloves before stripping the bed. Remove soiled bed linen from the bed, making sure that the soiled linen doesn't touch your body. This includes the duvet cover, flat sheet, fitted sheet, pillowcases, etc. Look at the mattress pad/mattress protector to see if it is stained, torn, or damaged. If it is not straightening make sure...