Our Blog | Sam Hospitality Training

Etali Safari Lodge Receives Our 3-Day Onsite Training

Sam Hospitality's 3-day onsite training at Etali Safari Lodge focused on enhancing guest experience through dedicated sessions for housekeeping, front of house, and guest contact staff. Learn how this training uplifted the 5-star lodge's service quality.

Elevating Service Standards: Sam Hospitality’s Waiter Training at Midlands Fable Eatery

Sam Hospitality recently conducted a 2-day waiter training at Midlands Fable Eatery in Kwazulu Natal to elevate service standards. This blog delves into the training details and highlights the eatery's must-try dishes and perfect wine pairings.

Transforming Hospitality: A Week of Comprehensive Training at Hout Bay Manor Hotel

In a remarkable week from April 26th to May 2nd, 2024, Sam Hospitality Consulting & Training delivered an intensive on-site training at Hout Bay Manor Hotel, covering key areas like Front Office, Housekeeping, and Restaurant Management.

On-Site Training at Samara Karoo Reserve: Elevating Front of House, Front Office, and Housekeeping Services

On-Site Training at Samara Karoo Reserve: Elevating Front of House, Front Office, and Housekeeping Services Nestled in the heart of South Africa, Samara Karoo Reserve is a beacon of luxury and tranquility. It's a place where the wild beauty of the Karoo meets the meticulous service and comfort that only a top-notch hospitality team can provide. The recent on-site training conducted by Sam Hospitality is a testament to the reserve's unwavering commitment to excellence in guest service. This blog delves into the transformative journey of front of house, front office, and housekeeping teams through this specialized training. The Need for Specialized Training In the hospitality industry, the quality of service can make or break a guest's experience. Recognizing this, Sam...

South African Hospitality & Training Company Sam Hospitality Contracted to Train Foxes Safari Camps Staff in Tanzania

South African Company Sam Hospitality Contracted to Train Foxes Safari Camps Staff in Tanzania South African company, Sam Hospitality has been contracted to train Foxes Safari Camps staff in Tanzania. Foxes Safari Camps consists of 1 remote island lodge and 5 safari lodges and camps. Lazy Lagoon Island Lodge is based in Bagamoyo, Ruaha River Lodge is based in Ruaha National Park, Rufiji River Camp is based in Selous Game Reserve, Vuma Hills Tented Camp is based in Mikumi National Park, Mufindi Highlands Lodge is based in Mufindi and Katavi Wildlife Camp is based in Katavi National Park. The scope of the training includes service excellence to all guest contact staff hosts training for front office staff, housekeeping training and front of house training for waiters and bartenders...

ATKV Klein Kariba Resort Housekeeping Staff Receives Training from Sam Hospitality

ATKV Klein Kariba Resort Housekeeping Staff Receives Training from Sam Hospitality ATKV Klein-Kariba Resort housekeeping staff received training our on-site training aimed at taking the standards to the next level. Klein Kariba is a top-class resort based in Bela-Bela, Limpopo in South Africa. The resort offers a wide range of accommodation options and multiple activities to cater for both the leisure and business traveler. Our housekeeping training focused on the following: Preparing to service guest bedroom areas Cleaning materials used to resort housekeeping Entering the guest bedroom Preparing areas and surfaces for cleaning Cleaning check-out/ departure rooms Cleaning stayover rooms Cleaning un-occupied rooms Cleaning guest bathrooms Cleaning of surfaces Replenishi...

Sam Hospitality Conducts Onsite Training at Ruaha River Lodge, Tanzania

Sam Hospitality Conducts Onsite Training at Ruaha River Lodge, Tanzania We had the great pleasure to offer our onsite training at Ruaha River Lodge in Tanzania. Our expert trainer, Samkeliso Nkwanyane, travelled to the lodge which is situated in Ruaha National Park to conduct our onsite training. The training took place from 28th May to 13th June 2023 and covered service excellence, housekeeping, front of house service, bar service and front office. Our training is always tailored to your lodge needs. Ruaha River Lodge is set on one of the most stunning stretches of the Great Ruaha River, you can see game throughout the day from the comfort of your veranda; there can surely be few other camps as perfectly situated. Ruaha is split across two locations, with one dining banda alon...

Thanda Safari Staff Receive Training from Sam Hospitality

Thanda Safari Staff Receive Training from Sam Hospitality We recently had the extraordinary opportunity to conduct an on-site training at Thanda Safari Luxury Private Game Reserve, a distinguished establishment that epitomizes the pinnacle of luxury. Thanda, renowned for its exceptional standards, is not just a haven of comfort and elegance, but also a proud member of the Leading Hotels of the World. This affiliation underscores its commitment to providing unparalleled service and experiences that align with the most prestigious standards in the hospitality industry. Our training program was meticulously tailored to enhance the skills and knowledge of various key departments within the resort. We focused our efforts on three critical areas: the restaurant servers, front office, a...

Shamwari Private Game Reserve F&B Service Staff Undergoes Intensive Training from Sam Hospitality

Shamwari Private Game Reserve F&B Service Staff Undergoes Intensive Training from Sam Hospitality Food & Beverage service staff at Shamwari Private Game Reserve recently received intensive training from Sam Hospitality. Shamwari is 75 km outside Port Elizabeth (now Gqeberha), in Eastern Cape and comprises of seven 5 Star Lodges. It has been voted the World’s Leading Safari and Game Reserve and Conservation Company for many consecutive years. The training could not have come at a better time after COVID_19 and as the lodges are gearing up to fully re-open and receive an influx of international and local guests for the 2022 summer high season. Sam Hospitality is a leading hospitality consulting and training provider, offering on-sites to game lodges, hotels and resorts in a...

Happy Valley Hotel Staff and Management Receive Training from Sam Hospitality

Happy Valley Hotel Staff and Management Receive Training from Sam Hospitality Management and Staff at Happy Valley Hotel & Casino received training from Sam Hospitality. Happy Valley Hotel is located in the Ezulwini Valley in the Kingdom of Eswatini. This stunning hotel and casino boasts more than 100 rooms, restaurants, conference venues and other facilites. Before the training, Sam Hospitality first went to the hotel for the mystery shopper program, which helped identify problem areas. The training was focused on service excellence. Service Excellence Training The service excellence training covered the following: The customer as a source of revenue The impact of the customer to the hotel Guest satisfaction Annoying habits Providing anticipatory se...

Waiter Training | Rosetulee | Brakpan

Waiter Training | Rosetulee | Brakpan We had the greatest pleasure to offer our on-site waiter training to Rosetulee in Brakpan, Gauteng. This stunning establishment boats a carwash, coffee shop, restaurant, bar and conference venue. We wish to thank the management and staff for the amazing hospitality. If you would like training for your staff, please contact us. We provide training on-site in all areas.

Waiter Training | Amigos Guest House & Venue | Brits

Waiter Training | Amigos Guest House & Venue | Brits We had the great pleasure to travel to Amigos Guest House & Venue to deliver our on-site waiter training. This gorgeous-star establishment is located in Brits in the North-West, a mere hour's drive from Johannesburg. We wish to thank the management and staff for the wonderful opportunity. Sam Hospitality is the first choice on-site training provider to many hospitality businesses. If you would like guest house training, please contact us today. We deliver training on-site throughout the country.

Restaurant Staff Training | Goddess Cafe | Southdowns | Waterkloof | Linden

Restaurant Staff Training | Goddess Cafe | Southdowns | Waterkloof | Linden We had the greatest to offer our restaurant staff training to Goddess Cafe staff. This amazing establishment has branches in Waterkloof, Linden and Southdowns. Our training started with our mystery shopper programme. We wish to thank the Management and Staff for the wonderful opportunity. If you would lie training for your restaurant staff, please email us or call us today. We conduct on-site training countrywide.

Onsite Housekeeping and F&B Training | Madikwe Hillhouse

Madikwe Hillhouse Receives Our On-site Housekeeping and F&B Training We had the great pleasure to travel to Madikwe Hillhouse to offer our on-site housekeeping and food & beverage training. The training took 4 days and was well received. Housekeeping Training Our housekeeping training covered the following: Removing all bed coverings from beds Sanitizing Handling soiled and unsoiled linen Turning mattresses Bed making procedures Dealing with customer property Turndown service Preparing to service guest bedrooms Cleaning materials Entering the guest bedrooms Preparing areas and surfaces for cleaning Cleaning departure bedrooms Cleaning stayover rooms Cleaning unoccupied rooms Cleaning guest bathrooms Clea...

Front Office Training | Thamani Guest House | Randfontein

Front Office Training | Thamani Guest House | Randfontein We had the great pleasure to offer our front office training to Thamani Guest House. This gorgeous new guest house is based in Randfontein, west of Johannesburg. We wish to thank the Management and Staff for the wonderful opportunity. Sam Hospitality is the first choice training provide for new and existing hospitality properties, including guest houses, lodges, hotels and resorts. We offer training on-site in all provinces. If you would like us to train your team, email us on training@hospitalitycourses.co.za or call us on 082 765 9238

Housekeeping Training | Absolut Boutique Guest House | Centurion

Housekeeping Training | Absolut Boutique Guest House | Centurion We had the great pleasure to offer our on-site housekeeping to Absolut Boutique Guest House. This 4 star establishment is based in Centurion, Gauteng. Sam Hospitality has become the best choice for staff training to guest houses in South Africa. We wish to thank the Management and staff for affording us the opportunity. If you would like to your guest house staff to be trained by us, please vemail us on training@hospitalitycourses.co.za or call 082 765 9238. We offer on-site training countrywide.