Our Blog | Sam Hospitality Training

South African Hospitality & Training Company Sam Hospitality Contracted to Train Foxes Safari Camps Staff in Tanzania

South African Company Sam Hospitality Contracted to Train Foxes Safari Camps Staff in Tanzania South African company, Sam Hospitality has been contracted to train Foxes Safari Camps staff in Tanzania. Foxes Safari Camps consists of 1 remote island lodge and 5 safari lodges and camps. Lazy Lagoon Island Lodge is based in Bagamoyo, Ruaha River Lodge is based in Ruaha National Park, Rufiji River Camp is based in Selous Game Reserve, Vuma Hills Tented Camp is based in Mikumi National Park, Mufindi Highlands Lodge is based in Mufindi and Katavi Wildlife Camp is based in Katavi National Park. The scope of the training includes service excellence to all guest contact staff hosts training for front office staff, housekeeping training and front of house training for waiters and bartenders...

ATKV Klein Kariba Resort Housekeeping Staff Receives Training from Sam Hospitality

ATKV Klein Kariba Resort Housekeeping Staff Receives Training from Sam Hospitality ATKV Klein-Kariba Resort housekeeping staff received training our on-site training aimed at taking the standards to the next level. Klein Kariba is a top-class resort based in Bela-Bela, Limpopo in South Africa. The resort offers a wide range of accommodation options and multiple activities to cater for both the leisure and business traveler. Our housekeeping training focused on the following: Preparing to service guest bedroom areas Cleaning materials used to resort housekeeping Entering the guest bedroom Preparing areas and surfaces for cleaning Cleaning check-out/ departure rooms Cleaning stayover rooms Cleaning un-occupied rooms Cleaning guest bathrooms Cleaning of surfaces Replenishi...

Things to Consider Before Setting up your Own B&B | Point of View Kaya FM Interview with Samkeliso Nkwanyane

Things to Consider Before Setting up your Own B&B | Point of View Kaya FM Interview with Samkeliso Nkwanyane Bed and breakfast (B&B) establishments are one of the most rewarding ways to become a business owner within the tourism industry. If getting into a new exciting chapter through entrepreneurship is your goal this year considering a B&B should be an option to be on top of your list. The beauty of a B&B lies in owning your own little place that you can transform into the perfect accommodation option for guests and a fun way to make a living. Hospitality Coach, Samkeliso Nkwanyane joins us on the line to help you with all you need to know about getting into the sector. Nkwanyane spoke about how important it is to have the right mindset and characteristics bef...

Hotel Preopening | All You Need to Know

Hotel Preopening | All You Need to Know Whether you are planning to launch a boutique hotel, lodge, resort or a hotel, the preopening period is the most critical and challenging stage. There is a lot you have to consider as this stage can either make or break your brand. We will take you through some of the most critical aspects to consider. We will break down hotel preopening planning into 9 elements: Administration Legal compliance Systems – Software and Hardware Financial plan Marketing plan Rooms Division plan Food & Beverage plan Risk Management Human resources Administration This is one of the most important aspects you have to consider on preopening and includes the following: Determining insurance needs and getting quotes from different insurance provid...

Sam Hospitality Conducts Onsite Training at Ruaha River Lodge, Tanzania

Sam Hospitality Conducts Onsite Training at Ruaha River Lodge, Tanzania We had the great pleasure to offer our onsite training at Ruaha River Lodge in Tanzania. Our expert trainer, Samkeliso Nkwanyane, travelled to the lodge which is situated in Ruaha National Park to conduct our onsite training. The training took place from 28th May to 13th June 2023 and covered service excellence, housekeeping, front of house service, bar service and front office. Our training is always tailored to your lodge needs. Ruaha River Lodge is set on one of the most stunning stretches of the Great Ruaha River, you can see game throughout the day from the comfort of your veranda; there can surely be few other camps as perfectly situated. Ruaha is split across two locations, with one dining banda alon...

Frontline Staff Training on Customer Service Excellence

Frontline Staff Training on Customer Service Excellence The first impressions are lasting. Your establishment will be judged based on how your customer was received. It is said that 68% customers leave and choose your competitors because of bad attitude they received from your staff. Frontline staff play a major role in creating experiences to your customers. Whether you are running a small or big firm, a hospital or any other medical practices, or any company, training your frontline staff on customer service excellence is vital. Your customers are your biggest assets and it not well taken care of, they will leave your company and spend their money elsewhere. In most cases, trainings are run inhouse, however, if you are looking for an external service provider, Sam Hospitali...

Why You Should List Your Guest House on Airbnb

Why You Should List Your Guest House on Airbnb With the ever-changing trends, accommodation owners are often left wondering on what really works for their businesses. One of the questions in 2023 is, “Should I list my establishment on Airbnb?”. Well, the answer to this one is straightforward. Yes! Whether you are running a small B&B, Guest House, Lodge, Boutique Hotel or Apartment Hotel, yes, you should list your establishment on Airbnb. Our hospitality expert who has spent more than 20 years in the hospitality industry, Samkeliso (Sam) Nkwanyane, explains why it is important to list your establishment on Airbnb (and the other online travel agents). “Currently, there are more that 4 million Airbnb Hosts worldwide and over 6 million listings. Airbnb has more than 150 mill...

How to Clean a Airbnb Unit | Property Cleaning Procedure SOP | 2025

Silver Service Procedures | The Ultimate Guide for Restaurants | SOP | 2025

Hotel Butler Duties & Responsibilities | SOP

Hotel Butler Duties & Responsibilities | SOP Most 5 star hotels and resorts offer butler service as a optional extra to guests who are willing to pay for someone to do the planning for them while they enjoy their holiday. The main duties and responsibilities of the hotel butler is to offer personalized service to high-end guests. In most cases, butler service is offered to guests staying in the most luxurious suites, In short, the butler takes care of the guest's planning. This includes dinner bookings, lunch service, spa bookings, excursions, packing guest's clothing, romantic turndowns, etc. The butler must anticipate the guest's needs. Duties and responsibilities vary from one hotel to the other. Here are some of the duties and responsibilities of a hotel butler: Guest...

Customer Service in the Hospitality Industry | SOP

Customer Service in the Hospitality Industry | SOP Each person operating in a hospitality industry must treat customers with respect, giving the best possible service. This includes all aspects of maintaining customer care and dealing with complaints and incidents. The Importance of the Customer The better the customer care given to customers, the more business they will do with your company and the more business the company generates, the more profit it stands to make. This enables the company to pay competitive salaries and therefore makes good business sense to look after customers as a disciplined practice. Customers are not dependent on you, you are dependent on them as they pay the salaries and without them businesses have to close down an as a result people would lose th...

Hotel Front Office Responsibilities | SOP

Hotel Front Office Responsibilities | SOP The front office department is the nerve centre of every hotel. Regardless of the size, each hotel relies on the front office department to efficiently run its operations. This department is at the core of every hotel operations. The primary responsibilities of front office include: Taking guests reservations Co-ordinating with various departments prior to guests’ arrival Dealing with guests check-ins and check-outs Handling financial transactions Handling guests’ complaints and requests Personal requirements for working in hotel front office In order for you to succeed in the front office, you need to have the following requirements: Be friendly, courteous and helpful at all times. Be able to assist guests with minimum Engl...

Are Apartment Hotels the Future?

Are Apartment Hotels the Future? The hotel industry is getting more and more diverse by the day. The days when a typical hotel was a huge building with plenty rooms with a bed, TV, work desk, a little tea/ coffee station and en suite bathrooms are over. Hotels have diversified now, probably due to the ever evolving customer’s trends. There’s a new and rapidly growing segment now: the Apartment Hotels sometimes called Aparthotels. The apartment hotel has become a hot commodity as hoteliers work to compete with services such as Airbnb and accommodate increasing social distancing requirements. But what is the difference between a classic hotel stay and the apartment hotel guest experience? What is an Aparthotel? An Aparthotel or Apartment Hotel is typically a hotel that has so...

5 Star Turndown Service in Housekeeping | SOP

5 Star Turndown Service in Housekeeping | SOP The housekeeping department plays a vital role the hotel business. In fact, I would argue that without HOUSEKEEPING there’s no Hotel! By definition, a hotel is an establishment that’s provides accommodation, meals and other service for travelers and tourists. The housekeeping department plays a pivotal role in ensuring that hotels guests get clean and comfortable accommodation. Most luxury hotel brands, resorts, game lodges, boutique hotels and even some guest houses have included the turndown service, in order to ensure extra comfortability to their most valued guests. Of course some establishments give guests the option to choose whether they want a turndown service or not. What is turndown service? For those who may not be famili...

What is a Methode Cap Classique (MCC)?

What is a Methode Cap Classique (MCC)? Is MCC and Champagne the same thing? This is the question I get asked everyday. Many people use "Champagne" for every sparkling wine, but is this the case? It is important to know and that the term “Champagne” is reserved for sparkling wines that come from the region of Champagne in France. In 1992, in response to the ban to use the term “Champagne” and “Champenoise” for any sparkling wine, South Africa adopted the term “Medothe Cap Classigue” (MCC) for sparkling wines made in a similar way as Champagne. Origin Cap Classique was made a reality in 1971 by Frans Malan when he visited the Champagne region in France and had the vision to establishment a Champagne style wine in South Africa. As you will know, wine in South Africa mostly comes ...

How to Apply for Cruise Ship Jobs Easily in 2025

Discover how to apply for cruise ship jobs, explore available roles, and learn about qualifications and tips for a successful application process.