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Elevating Service Excellence: The Art and Impact of Hospitality Training
Elevating Service Excellence: The Art and Impact of Hospitality Training   In the ever-evolving landscape of the hospitality industry, where guest satisfaction is paramount, the significance of comprehensive hospitality training cannot be overstated. From upscale hotels to cozy bed and breakfasts, every establishment that values its guests understands the pivotal role of well-trained staff in creating memorable experiences. In this blog, we will delve into the art and impact of hospitality training, exploring why it's essential and how it contributes to the success of businesses within the sector. The Essence of Hospitality Training: Hospitality training goes beyond teaching employees the technical skills required for their roles; it's about instilling a genuine passion for s...
Elevating Your Airbnb Experience: Transforming it into a Guest House, B&B, or Boutique Hotel in 2025
Elevating Your Airbnb Experience: Transforming it into a Guest House, B&B, or Boutique Hotel in 2025
Crafting Excellence: The Art of Waiter Training in Safari Lodges and Fine Dining Establishments
Crafting Excellence: The Art of Waiter Training in Safari Lodges and Fine Dining Establishments     The world of hospitality is a delicate dance, and nowhere is this more evident than in the seamless service provided by well-trained waitstaff. From the untamed landscapes of safari lodges to the refined elegance of fine dining establishments, the role of a waiter is both an art and a science. In this blog, we explore the intricacies of waiter training, focusing on how it plays a pivotal role in enhancing the guest experience, with a special emphasis on the unique challenges and opportunities presented by safari lodges and fine dining settings. The Basics of Waiter Training: Communication and Etiquette: The foundation of excellent service lies in effective communication and impeccable...
How to Turn/ Formalize Your Airbnb to a Proper Guest House in 2025
How to Turn/ Formalize Your Airbnb to a Proper Guest House in 2025
SATSA Releases Safety and Security Message to Inbound Tourists
SATSA Releases Safety and Security Message to Inbound Tourists   South Africa is one of the most loved destinations in Africa for her diverse tourist attractions, attracting scores of tourists from all over the globe. According to Statista, in November 2023, the number of tourists arriving in South Africa exceeded 731k. As the tourist numbers rise, this also opens an opportunity to criminals to try their luck on unsuspecting tourists.   The South African Tourism Services Association (SATSA) has released a safety and security message to inbound tourists.   “Dear valued travel industry partners,   Given recent developments concerning international travellers, we want to reach out with reassurances around visitor safety and security in South Africa, which remains our utmost priority....
Hotel Guest Experience | 5 Stages of the Guest Cycle
Hotel Guest Experience | 5 Stages of the Guest Cycle   All guests staying in a hospitality establishment follow the flow of business which is commonly referred to as the guest cycle or the arrival chronology. This follows guests from the moment they make a reservation, up to the moment that they have settled their account and checked out. All staff should be aware of the activities that take place at each stage of the guest cycle and the ultimate experience.   By using this guest cycle, the hotel/ lodge / guest house manager can analyse the activities that are taking place in each stage and take note of the documents that should be used in each stage, in order to better satisfy the guest. In this article, we will look into the 5 stages of the guest cycle, the main activities needing...
Serving Cocktails in Bars, Hotels and Restaurants
  Serving Cocktails in Bars, Hotels and Restaurants Cocktails are enjoyed all over the globe. In order for you to present yourself in a professional manner, you must have a thorough knowledge of the ingredients found in cocktails and the way in which they are served and presented.   Some of the questions that customers might ask you could include: What is the alcohol content of various cocktails? Does a certain cocktail contain rum, brandy etc? Are any non-alcoholic cocktails served? How would you describe the taste of a certain cocktail?   Also, if a customer asks you to recommend a cocktail for them, you must spend time to try and establish their taste preferences. It is also useful if you know the purpose of the cocktail. For example, is it a pre-dinner cocktail, an after...
South African Hospitality & Training Company Sam Hospitality Contracted to Train Foxes Safari Camps Staff in Tanzania
South African Company Sam Hospitality Contracted to Train Foxes Safari Camps Staff in Tanzania     South African company, Sam Hospitality has been contracted to train Foxes Safari Camps staff in Tanzania. Foxes Safari Camps consists of 1 remote island lodge and 5 safari lodges and camps.  Lazy Lagoon Island Lodge is based in Bagamoyo, Ruaha River Lodge is based in Ruaha National Park, Rufiji River Camp is based in Selous Game Reserve, Vuma Hills Tented Camp is based in Mikumi National Park, Mufindi Highlands Lodge is based in Mufindi and Katavi Wildlife Camp is based in Katavi National Park. The scope of the training includes service excellence to all guest contact staff hosts training for front office staff, housekeeping training and front of house training for waiters and bartenders...
ATKV Klein Kariba Resort Housekeeping Staff Receives Training from Sam Hospitality
ATKV Klein Kariba Resort Housekeeping Staff Receives Training from Sam Hospitality   ATKV Klein-Kariba Resort housekeeping staff received training our on-site training aimed at taking the standards to the next level. Klein Kariba is a top-class resort based in Bela-Bela, Limpopo in South Africa. The resort offers a wide range of accommodation options and multiple activities to cater for both the leisure and business traveler. Our housekeeping training focused on the following: Preparing to service guest bedroom areas Cleaning materials used to resort housekeeping Entering the guest bedroom Preparing areas and surfaces for cleaning Cleaning check-out/ departure rooms Cleaning stayover rooms Cleaning un-occupied rooms Cleaning guest bathrooms Cleaning of surfaces Replenishi...
Things to Consider Before Setting up your Own B&B | Point of View Kaya FM Interview with Samkeliso Nkwanyane
Things to Consider Before Setting up your Own B&B | Point of View Kaya FM Interview with Samkeliso Nkwanyane       Bed and breakfast (B&B) establishments are one of the most rewarding ways to become a business owner within the tourism industry.   If getting into a new exciting chapter through entrepreneurship is your goal this year considering a B&B should be an option to be on top of your list.   The beauty of a B&B lies in owning your own little place that you can transform into the perfect accommodation option for guests and a fun way to make a living.   Hospitality Coach, Samkeliso Nkwanyane joins us on the line to help you with all you need to know about getting into the sector.   Nkwanyane spoke about how important it is to have the right mindset and characteristics bef...
Hotel Preopening | All You Need to Know
Hotel Preopening | All You Need to Know   Whether you are planning to launch a boutique hotel, lodge, resort or a hotel, the preopening period is the most critical and challenging stage. There is a lot you have to consider as this stage can either make or break your brand. We will take you through some of the most critical aspects to consider.   We will break down hotel preopening planning into 9 elements: Administration Legal compliance Systems – Software and Hardware Financial plan Marketing plan Rooms Division plan Food & Beverage plan Risk Management Human resources   Administration This is one of the most important aspects you have to consider on preopening and includes the following: Determining insurance needs and getting quotes from different insurance provid...
Sam Hospitality Conducts Onsite Training at Ruaha River Lodge, Tanzania
Sam Hospitality Conducts Onsite Training at Ruaha River Lodge, Tanzania   We had the great pleasure to offer our onsite training at Ruaha River Lodge in Tanzania. Our expert trainer, Samkeliso Nkwanyane, travelled to the lodge which is situated in Ruaha National Park to conduct our onsite training. The training took place from 28th May to 13th June 2023 and covered service excellence, housekeeping, front of house service, bar service and front office.   Our training is always tailored to your lodge needs.  Ruaha River Lodge is set on one of the most stunning stretches of the Great Ruaha River, you can see game throughout the day from the comfort of your veranda; there can surely be few other camps as perfectly situated. Ruaha is split across two locations, with one dining banda alon...
Frontline Staff Training on Customer Service Excellence
Frontline Staff Training on Customer Service Excellence   The first impressions are lasting. Your establishment will be judged based on how your customer was received. It is said that 68% customers leave and choose your competitors because of bad attitude they received from your staff. Frontline staff play a major role in creating experiences to your customers.   Whether you are running a small or big firm, a hospital or any other medical practices, or any company, training your frontline staff on customer service excellence is vital. Your customers are your biggest assets and it not well taken care of, they will leave your company and spend their money elsewhere.   In most cases, trainings are run inhouse, however, if you are looking for an external service provider, Sam Hospitali...
Why You Should List Your Guest House on Airbnb
Why You Should List Your Guest House on Airbnb     With the ever-changing trends, accommodation owners are often left wondering on what really works for their businesses. One of the questions in 2023 is, “Should I list my establishment on Airbnb?”. Well, the answer to this one is straightforward. Yes! Whether you are running a small B&B, Guest House, Lodge, Boutique Hotel or Apartment Hotel, yes, you should list your establishment on Airbnb.   Our hospitality expert who has spent more than 20 years in the hospitality industry, Samkeliso (Sam) Nkwanyane, explains why it is important to list your establishment on Airbnb (and the other online travel agents).   “Currently, there are more that 4 million Airbnb Hosts worldwide and over 6 million listings. Airbnb has more than 150 mill...
Top 10 Best Lodges in South Africa | Our Handpicked Establishments
Top 10 Best Lodges in South Africa | Our Handpicked Establishments   When it comes to Lodges, we rate South Africa as one of the best when it comes to what we offer. Lodges are usually situated in remote areas, outside of town and offer activities such as game viewing, nature viewing, in addition to providing accommodation and meals. Hotels are usually situated in the cities.   Here are the top 10 best lodges we have handpicked in South Africa. These are lodges we have been to: Thanda Safari Private Game Reserve, Hluhluwe, Kwazulu Nata Shamwari Game Reserve, Eastern Cape Morukuru Family, Madikwe, North West AmaKhosi Safari Lodge, Kwazulu Natal Savanna Lodge, Sabi Sand Game Reserve Tula Baba Exclusive Lodge & Venue, Brits, North West Rhino Ridge Safari Lodge, Hluhluwe-Imfolozi...
Hospitality Training | On-site | Foxes Safari Camps | Tanzania
Hospitality Training | On-site | Foxes Safari Camps | Tanzania   It was with the greatest pleasure to travel to Tanzania to offer our on-site training to 6 camps and safari lodges owned and run by Foxes Safari Camps.  The lodges are situated in various areas across Tanzania. The training was aimed at improving customer experience in all aspects of the lodges and camps.   The training took month and was focused on customer service excellence, housekeeping staff, food & beverage service including waiters and bartenders, hosting and guiding. Lazy Lagoon Island Lodge Lazy Lagoon Island Lodge is situated 70km north of Dar es Salaam and accessed from Mbegani Fisheries Institute. The lodge is only accessed by boat. The lodge features 12 en-suite beach bandas with twin or double beds, ...