60+ Years Combined Hospitality Experience        Call/ WhatsApp: +27 82 765 9238      Email: training@hospitalitycourses.co.za

image hotel front office lady focusing on her online course

 Hotel Receptionist Distance Learning Course | Guest Service Agent

Enroll in our hotel receptionist distance learning course now and put yourself in better opportunities to travel the world while working in top hotels and resorts.


Do you have a bubbly personality, confident and well-spoken? Do you enjoy working with people and can handle working under pressure? Front Desk Agents / Guest Services Agents are getting employed in top Resorts, Hotels, Boutique Hotels, and Lodges all over the world. Study online with us and open the world to endless career opportunities. Working in Hotel Front Office is a great way to live in big, vibrant cities, travel the world, and adventure while you are earning. The opportunities are endless!


Ever imagined yourself living in the Maldives surrounded by the beautiful all-year-round warm turquoise beaches while working in a top Resort, or working for a World-class Hotel in Dubai or Qatar, or working in a Golf Course Resort in Florida, USA? It is possible! Enroll in our Hotel Front Desk Agent Online Course now and put yourself in better opportunities to travel the world while working in beautiful hotels.


What will I learn from the Hotel Receptionist Course?

Our Hotel Receptionist Course is designed by industry experts and you will learn the following: 


  • Introduction to the Front Office Department

  • The job description of a Front Office / Guest Service Agent

  • Working in 3, 4 and 5 Star Resorts, Hotels and Lodges around the World

  • Providing exceptional customer service in the Front Office


Course Structure


Introduction to hotel front office

  • The personality of a Front Office personnel

  • Grooming and personal presentation of Front Office personnel

  • The job description of a Front Desk / Guest Service Agent

  • Departments of the Hotel Front Office department

  • Etiquette and manners of Front Office staff

  • Front Office stationery

  • Introduction to 3, 4 and 5 Star Resorts, Hotels and Lodges


Duties and responsibilities of hotel front office personnel

  • Preparation for the beginning of a shift in the Front Office

  • Reception, Lobby, and Lounge cleanliness

  • Room status reports

  • Cash deposits

  • Room allocation and assigning rooms

  • Front Office procedures – Check-in, Check-out, Currency exchange, cashier procedures

  • Verifying guest registration

  • Preparing welcome letters

  • Liaising with other departments e.g. Housekeeping, F&B, etc

  • Cash float

  • Reports – arrivals, departures, VIP guests

  • Checking rooms

  • Handling reservations

  • Checking accommodation availability and assigning rooms to guests

  • Collecting detailed information while guest registration 

  • Creating a guests' accounts  

  • Different room types in Hotels

  • Front Desk standard checklist

  • Procedure for handling a sick guest

  • Generating reports at Front Office

  • Handling bomb threats and other emergencies in Hotels

  • Handling guest complaints in the Front Office

  • Settling guests' payments at the time of check-out

  • Telephone skills

  • Standard telephone greetings used in hotels

  • Calculating room count in hotels

  • How to handle guests waiting for a room

  • Handling cancellations

  • Handling VIP and VVIP arrivals in hotels

  • How to handle walk-in guests

  • Key terms and jargon used in hotel Front Office

  • Room status terminology

  • Safety deposit box procedure

  • Room move procedure

  • On queue procedure

  • Settlement of guest account 

  • Understanding the guest and exceeding expectations

  • Preparing welcome kit for arrivals

  • Releasing tentative and non-guaranteed bookings

  • Handling group bookings - pre-arrivals

  • Handling group check-ins

  • Verbal communication

  • Deal effectively with difficult customers and turn complaints into opportunities

  • Adopt the skills and techniques that routinely deliver positive customer experiences

  • Up-selling tips in the Front Office

  • Tips on delivering 5 Star service


Which jobs can I find after completing this course?

After this course, you can find jobs in  Resorts, Hotels, Lodges and Guest House in the following departments:

  • Front Desk Clerk /  Receptionist

  • Guest Service Agent

  • Guest Service Executive

  • Concierge

  • Reservations Clerk

  • Front Office Manager


Who should enroll the in front office course?

Our Front Office course is suitable for any individual who is passionate about the Hospitality industry and is looking to work in the Front Office department in Resorts, Hotels and Lodges


How to enroll for the front office course?

It is very easy to enroll. Please fill in your details below and send them to us, we will get back to you. Alternatively, call us or WhatsApp +27 82 765 9238 


How long does the front office distance learning course take?

Our Front Office Distance Learning Course takes 3 months. It depends on how fast you are. The course is done online, in the comfort of your own space. On successful completion, you will receive a Certificate. Please note that there are no assessments, however, you have to complete all assignments and get at least 50% to pass.