60+ Years Combined Hospitality Experience        Call/ WhatsApp: +27 82 765 9238      Email: training@hospitalitycourses.co.za

Service Toilet and Bathroom Areas

service toilet and bathroom areas

Training Delivered On-site in All Areas

Course Overview

This is a 1-day training delivered to your housekeeping team on-site at your establishment. A guest bathroom must not only look clean but must also be hygienically clean in accordance with hygiene requirements. A spotlessly clean and sanitary bathroom will result in guest satisfaction and will ensure the health and hygiene requirements are met. 


Specific Outcomes

On completion, the learner will be able to:

  • Explain the importance of wearing protective clothing when cleaning toilets and the accidents that may occur to oneself or clothing.
  • Explain the importance and impact of hygiene of having dedicated cleaning materials and explain the consequences of not following these precautions.
  • State safety precautions when mixing cleaning materials and explain the consequences of not following these precautions.
  • Explain the importance and financial impact of using the correct cleaning materials on the appropriate surfaces.
  • Explain the importance and impact on customer satisfaction of maintaining a constant stock of supplies and materials.
  • State the maintenance procedure for faulty bathroom equipment and explain the importance of reporting problems promptly to the maintenance department.
  • Explain the importance of handling the customer’s personal property correctly to protect the organization’s reputation.
  • Inspect and ensure the inside of the toilet is free from debris and removable marks and that the system is flushing and draining correctly.
  • Keep bathroom fixtures and surfaces dry and free from dirt. Debris and removable marks. (Range of surfaces: ceramic, plastic, stainless steel, glass/mirrors). (Range of bathroom fixtures: basins and baths, taps, showers and showerheads, extractor fans, light fittings, toilets, cisterns).
  • Keep plugholes and overflows free from blockages.
  • Use the correct cleaning equipment and materials specific to their function. (Range of cleaning materials: hard surface cleaner, chemical disinfectants, neutral detergent).
  • Wear correct protective clothing.
  • Interact with customers politely and helpfully.
  • Replenish and arrange customer supplies and accessories correctly and ensure they are clean and free from damage. (Range of customer supplies and accessories: towels, face cloths, soaps, toilet rolls, and complimentary items).
  • Remove used bathroom linen as per organizational requirements.
  • Clean equipment and materials and store them correctly after use (Range of cleaning equipment: brushes, sponges, cloths, mops).
  • Demonstrate waste disposal correctly and explain the method of waste disposal.
  • Describe decisions made and reasons for the action taken in response to an unexpected situation. (Range of unexpected situations: torn/stained towels, blocked toilet or drain, shortage of customer supplies).
  • Clean the bathroom in an organized manner.


Target Group

This course is suitable for:

  • Room attendants
  • Public area attendants
  • Cleaners
  • Floor supervisors
  • Assistant housekeepers
  • Executive housekeepers


This short course is designed for new and existing hotels, lodges, resorts, guest houses, hospitals, offices, universities, and other hospitality-related businesses.


Duration for this course is 1 day for existing staff, however, we need more time for new staff that does not have the experience. The minimum number required for on-site training is 8 staff. Contact us now for a quote. 


Course Content


Here are the topics covered in this course:

  • Cleaning equipment and materials
  • Preparing the toilet and bathroom areas for cleaning
  • Cleaning a guest bathroom
  • Replenishing and arranging guest supplies and accessories
  • Dealing politely with customers
  • Waste disposal
  • Cleaning and storing equipment and materials
  • Improving hygiene in bathrooms
  • Torn and stained towels
  • Blocked toilet and drain
  • Shortage of guest supplies


If you have 8 or more staff, we will come to your establishment and provide the training on-site/in-house.  Contact us now for a reasonable quote by filling in the form below.