Service Toilet and Bathroom Areas

Training Delivered On-site in All Areas

Course Overview

This is a 1-day training delivered to your housekeeping team on-site at your establishment. A guest bathroom must not only look clean but must also be hygienically clean in accordance with hygiene requirements. A spotlessly clean and sanitary bathroom will result in guest satisfaction and will ensure the health and hygiene requirements are met. 

Specific Outcomes

On completion, the learner will be able to:

• Explain the importance of wearing protective clothing when cleaning toilets and the accidents that may occur to oneself or clothing.
• Explain the importance and impact of hygiene of having dedicated cleaning materials and explain the consequences of not following these precautions.
• State safety precautions when mixing cleaning materials and explain the consequences of not following these precautions.
• Explain the importance and financial impact of using the correct cleaning materials on the appropriate surfaces.
• Explain the importance and impact on customer satisfaction of maintaining a constant stock of supplies and materials.
• State the maintenance procedure for faulty bathroom equipment and explain the importance of reporting problems promptly to the maintenance department.
• Explain the importance of handling the customer’s personal property correctly to protect the organization’s reputation.
• Inspect and ensure the inside of the toilet is free from debris and removable marks and that the system is flushing and draining correctly.
• Keep bathroom fixtures and surfaces dry and free from dirt. Debris and removable marks. (Range of surfaces: ceramic, plastic, stainless steel, glass/mirrors). (Range of bathroom fixtures: basins and baths, taps, showers and showerheads, extractor fans, light fittings, toilets, cisterns).
• Keep plugholes and overflows free from blockages.
• Use the correct cleaning equipment and materials specific to their function. (Range of cleaning materials: hard surface cleaner, chemical disinfectants, neutral detergent).
• Wear correct protective clothing.
• Interact with customers politely and helpfully.
• Replenish and arrange customer supplies and accessories correctly and ensure they are clean and free from damage. (Range of customer supplies and accessories: towels, face cloths, soaps, toilet rolls, and complimentary items).
• Remove used bathroom linen as per organizational requirements.
• Clean equipment and materials and store them correctly after use (Range of cleaning equipment: brushes, sponges, cloths, mops).
• Demonstrate waste disposal correctly and explain the method of waste disposal.
• Describe decisions made and reasons for the action taken in response to an unexpected situation. (Range of unexpected situations: torn/stained towels, blocked toilet or drain, shortage of customer supplies).
• Clean the bathroom in an organized manner.

Target Group

This course is suitable for:

• Room attendants
• Public area attendants
• Cleaners
• Floor supervisors
• Assistant housekeepers
• Executive housekeepers

This short course is designed for new and existing hotels, lodges, resorts, guest houses, hospitals, offices, universities, and other hospitality-related businesses.

Duration for this course is 1 day for existing staff, however, we need more time for new staff that does not have the experience. The minimum number required for on-site training is 8 staff. Contact us now for a quote. 

Course Content

Here are the topics covered in this course:

• Cleaning equipment and materials
• Preparing the toilet and bathroom areas for cleaning
• Cleaning a guest bathroom
• Replenishing and arranging guest supplies and accessories
• Dealing politely with customers
• Waste disposal
• Cleaning and storing equipment and materials
• Improving hygiene in bathrooms
• Torn and stained towels
• Blocked toilet and drain
• Shortage of guest supplies

If you have 8 or more staff, we will come to your establishment and provide the training on-site/in-house.  Contact us now for a reasonable quote by filling in the form below.

© 2022 Sam Hospitality  • More Than a Decade Experience in Consulting & Training for Safari Lodges, Hotels, Resorts and Restaurants • Creating Success Stories!