60+ Years Combined Hospitality Experience Call/ WhatsApp: +27 82 765 9238 Email: training@hospitalitycourses.co.za
With over 14 years experience, we've set the gold standard in training luxury and exclusive game lodges across South Africa and neighboring countries, guaranteeing the highest levels of service and guest experiences.
In the heart of Africa's wilderness, where luxury meets the untamed, the standard of service becomes the distinguishing factor for game lodges. It's not just about the majestic sights of the savannah or the close encounters with its wildlife; it's the exceptional service that turns a visit into an unforgettable experience. Recognizing this, we've dedicated over a decade to refining the art of game lodge training, offering bespoke programs in South Africa and beyond, to ensure your lodge doesn't just meet expectations but exceeds them spectacularly.
Many believe that a singular training session is enough to set their staff on the right path. However, this approach often falls short of producing the 5-star service that guests anticipate. Our philosophy is different. We advocate for continuous training, every six months, to keep your team informed, motivated, and above all, exceptional in their service delivery.
Our offerings are as varied as the needs of the lodges we serve, including but not limited to:
These programs are meticulously designed to align with your lodge's unique standards and culture, ensuring that the training is not just relevant but transformative.
From the rolling hills of South Africa to the majestic landscapes of Botswana, Namibia, and beyond, our training programs are not confined by borders. We deliver on-site training to luxury lodges, private game reserves, and 4 - 5 star game lodges throughout the continent. Our approach is hands-on, saving you the trouble and expense of sending your staff away for training.
Why Choose Us?
Bespoke Programs: Our training is fully customized to meet your specific needs, ensuring relevancy and effectiveness.
Extensive Reach: We operate across South Africa and neighboring countries, bringing our expertise to you.
Proven Track Record: Lodges we've trained consistently achieve high service standards and rave guest reviews.
Understanding your unique needs is our first step. Through discussions with your management team, we tailor a training program that targets your specific objectives, ensuring that the training you receive is the training you need.
A Decade of Excellence
Our legacy spans over a decade, during which we've had the privilege of elevating the service standards of the finest 4 and 5-star game lodges in South Africa and its neighbors. Our commitment to excellence and client loyalty has positioned us as the premier training provider in the game lodge industry.
Our training programs are more than just sessions; they are a journey towards excellence. With us, you're not just meeting the high expectations of your guests; you're setting new standards. Experience the difference that over a decade of specialized training can bring to your lodge. Contact us today, and let's embark on a journey to excellence together.
Q: What is your Onsite Lodge Training?
A: Our Onsite Lodge Training is a fully customized program designed to train your staff at your location, anywhere in South Africa or abroad. We focus on 5-star service standards, operational efficiency, and creating unforgettable guest experiences.
Q: Who is the training for?
A: We train all lodge departments, including:
Q: Why choose onsite training instead of sending staff away?
A: Onsite training allows your staff to learn in their real work environment, using your actual menus, service areas, and guest spaces. This means faster learning, better retention, and no downtime from traveling to training venues.
Q: How long does the training take?
A: Ourf standards lodge training takes 5 days, however, we can customize shorter or longer programs depending on your lodge’s needs and schedule.
Q: What will staff learn during the training?
A: Depending on your needs, training modules may include:
Q: Can you train lodges outside South Africa?
A: Yes, we have trained lodges in Tanzania, Eswatini, Lesotho, and the Maldives. We are available to travel internationally to deliver the same high standards of training.
Q: What makes your training different?
A:
Q: How do we book training?
A: Contact us at training@hospitalitycourses.co.za or call +27 (0) 82 765 9238 to request a free training needs analysis and quotation.
Q: Which lodges have you trained?
A: We have trained a number of high-end lodges including all 4 lodges in Babanango Game Reserve, Etali Safari Lodge in Madikwe, 3 Thornybush Lodges, Jumeirah Thanda in Kwazulu Natal, Shamwari, and many more.