60+ Years Combined Hospitality Experience Call/ WhatsApp: +27 82 765 9238 Email: training@hospitalitycourses.co.za

Villa Training | Best Training for Luxury Villas

5 Star Villa Staff On-site Training

We have trained some of the best villas in Cape Town and other areas. Our training will equip your housekeeping team and butlers with the skills to maintain very high standards and exceed guest expectations.

Our butler training covers the following departments:

Housekeeping - We will train your housekeeping staff 5 star standards to meet and exceed your guests' expectations
Butler Service - We will train your butlers 5 star standards including welcoming, food service, booking for your guests, and many more.

What topics does our villa butler training cover?

During our villa butler training we cover on topics:

The duties and responsibilities of the luxury villa butler
Guest awareness
The butler skills and providing 5-star customer service
Wine knowledge and service
Food and wine pairing guidelines
Attention to detail
Excellent communication skills
Creating a mind-blowing guest experience
Personal presentation
Proper mise-en-place
Table setting and food service
Dealing with VVIP guests
Housekeeping turn-down service

We specialize in on-site training to villas in South Africa and other countries.

We offer customized training that directly benefits your establishment through our easy-to-understand explanations and the use of role-playing exercises. Our trainers and facilitators bring many years of experience in the hospitality industry and have the expertise to provide training that leads to tangible results, great guest feedback, proud staff members, and positive work habits.

Service Excellence

Villa butlers play an important role in providing personalized service to guests.

This topic contains the following elements:

Importance of the guest in the villa
The guest as a source of revenue
The impact of the guest on the organization
Guest satisfaction and company profitability
Annoying habits
Anticipating guest needs
Maintaining good customer care
Confidentiality of company and guest information
Personal presentation
Personal development

Guest awareness

One of the primary duties of a villa butler is to ensure that guests' needs are catered for from the time they check-in until check out.

This topic contains the following elements:

Greeting of guests
Promoting facilities and services
Guest Expectations
Guest reaction to poor customer service
Guidelines for superior guest care
Guest care in other fields and industry
Improving guest care
Effective communication
Range of guests

Presentation

Dress code and personal hygiene
Maintaining personal cleanliness and hygiene
Hygiene standards
Professional appearance
Uniforms
Jewelry
Hair, moustaches, beards, and nails
Dress
Illness
Organizational policy
Common illnesses and interaction

Guest pre-arrival preparation

The butler's guest pre-arrival preparation training includes the following:

Ensure that guests' preferences are provided upon arrival to the resort, including choice of beverages, etc.
Offering pre-arrival butler forms for guests to fill out, ensuring that the butler is prepared for any special requests such as dietary restrictions, babysitting needs, or special occasions.
Arranging airport transfers for the guests.
Preparing registration forms for guests.
Preparing welcome cocktail and refreshing towels for guests.

Guest Arrival Procedure

The butler's guest arrival procedure training includes the following:

Meeting, greeting, and offering the guests refreshing towels
Providing welcome drinks or cocktails for the guests.
Offering private check-in for guests.
Ensuring that the guest's accommodation is ready.
Introducing guests to their accommodation facilities, including in-room beverages, how TV, air conditioner works, and all other important information that will make the guest’s stay comfortable.
Unpacking the guest’s luggage as necessary.
Pressing the guests' first night clothing.
Enquiring about the guest's dinner times and preferences.

Evening Service

Our villa butler's evening service training includes the following:

Dining table setup.
Bringing the guests’ amenities before dinner.
Escorting guests to the restaurant for dinner where they have reserved a beautifully decorated table.
Ensuring that the guests' suite is turned down and has all the amenities of the night. Guest room turn-down includes removing cushions from the bed, folding the duvet, closing curtains, laying gowns/ bathrobes and slippers on either side of the bed, switching on the aircon to the desired temperature, laying the breakfast menu and chocolates on top of each pillow, putting still water on each side of the bed, switching off main lights and switching on bedside lamps, etc. Turndown service varies from one game lodge to the other.