Onsite Lodge Training for Safari and Game Lodges

 

Elevate Your Guest Experience. Train Your Staff Onsite with Industry Experts.

 

Welcome to Sam Hospitality — the trusted name in bespoke onsite hospitality training since 2011. If you're a game lodge, safari lodge, or boutique lodge looking to uplift your team and deliver consistently exceptional guest service, our tailored onsite training is designed just for you.

We bring expert-led training directly to your lodge, helping your staff master the art of hospitality in the environment they know best.

 

Why Choose Sam Hospitality for Your Lodge Staff Training?

• Tailor-Made Training – We customize every session to align with your property’s service standards and style.
• Train in Your Own Space – Practical, real-time learning with your setup and equipment.
• No Staff Travel Costs – We come to you, reducing disruption to operations.
• Trusted Across Africa – Our track record includes South Africa’s leading safari lodges and private reserves.

 

Our Training Packages

We offer flexible packages to suit every lodge’s training goals and schedule:

 

Platinum Package

6-day onsite training
Best for full-team transformation, leadership coaching, and premium service excellence.

 

Gold Package (Most Popular)

5-day onsite training
Our most popular option – an immersive training experience covering all departments.

 

Silver Package

4-day onsite training
Ideal for a more comprehensive skills upgrade with additional practice and role-play.

 

Bronze Package

3-day onsite training
Perfect for small teams or a focused refresher across key service areas

 

 

We also offer custom packages for longer durations or for teams larger than 30.

All training includes both theory and hands-on practical components: role plays, group exercises, simulations, and demonstrations — ensuring long-term impact.

 

Training Areas We Cover

 

Front of House

• Guest arrival & pre-arrival readiness
• Welcome drinks, bush dinners, and sundowner service
• Polished communication and attitude
• Personal presentation and anticipatory service

 

Food & Beverage Service

• Menu and beverage knowledge
• Upselling and wine pairing
• Canapé and cocktail service
• Comfort-focused guest engagement

 

Housekeeping & Turndown

• Room and bathroom cleaning procedures
• Bed-making and towel-folding art
• Turn-down service and guest belongings handling
• OHS standards, materials, and PPE

 

Front Office & Reception

• Check-in and check-out procedures
• Telephone etiquette and upselling
• Booking systems and guest satisfaction tracking
• Guest complaints and special requests handling

 

🌍 Trusted by Africa’s Finest Lodges

 

Our recent clients include:

• Thanda Private Game Reserve
• Shamwari Game Reserve (4 Lodges)
• Samara Karoo Reserve
• Etali Safari Lodge, Madikwe
• Thornybush (3 Lodges)
• Babanango Game Reserve (4 Lodges)
• Black Rhino Lodge – Pilanesberg
• Kusudalweni Safari Lodge & Spa
• …and many more.

Explore the full list at https://www.hospitalitycourses.co.za/clients

 

📚 Training Methodology

 

Our onsite training includes:

• Interactive workshops and practical sessions
• Real-world lodge simulations
• One-on-one feedback and staff evaluation
• Group role plays and service rehearsal

 

🚀 Book Your 2025 Training Today

 

Start the journey toward service excellence. Whether you're refining your current offering or training a new team, Sam Hospitality delivers real results — onsite, on time, and on point.

 

📍 Serving lodges throughout South Africa & Africa