On-site Training in all Provinces of SA. Call/ WhatsApp: +27 82 765 9238 Email: training@hospitalitycourses.co.za

Improve Customer Experience and Increase Revenue. We Deliver Training

On-site Countrywide • 5 Star Service

Restaurant Training & Assessment

Restaurant Training

In the notoriously competitive restaurant market, with a wide selection of restaurants all competing for sensitive customers, it is essential to maintain and grow your customer base by providing 5-star service to your customers. Being renowned for your ability for consistently exceptional service and wonderful food is key to your ongoing success. As a restaurant business owner, you will agree that good is not enough for you to success in this business

Our ability to create, design and implement various programs that directly impact your employees in a fun, down-to-earth environment that drives guest repeatability and employee retention while working alongside the restaurant owner's objectives.

Our restaurant training and assessment services are designed to help any restaurant achieve exceptional results. We start with our mystery shopper program. This allows us to see your restaurant thrgouh the customer's eyes, and pinpoint key areas that need improvement. After our mystery shopper programme, we give you a report which creates a roadmap on what kind of training your staff needs. We also go through your customer reviews which also gives us an idea on the problem areas. We then agree on training schedules that will be suitable for you. Training lenght from varies from one establishment to the other. We schedule training such that it does not affect your operations.

Our restaurant training and assessment services are offered on-site/ in-house in all provinces. Talk to us today to help your get the best ROI.

What does our restaurant training and assessment entail?

Exceptional customer service is a direct result of restaurant training and the ability to consistently deliver those ‘moments of magic’ where the ordinary become extraordinary and amazement is achieved. Exceptional guest service is simply defined as an ‘a positive or noticeably different’ guest experience.

Our training is designed to equip your restaurant service team for the "WOW" factor all the time! We cover all areas of the guest journey, from the time they make a telephonic reservation, to the welcoming, seating, food & beverage service, to the farewell.

Our restaurant training & assessment entails the following:

Mystery shopper - This covers telephonic reservation, welcoming, seating, restaurant cleanliness, overall staff presentation, menu knowledge, beverage knowledge, server skills and many other aspects that are meaningful to the guest journey.
Report - We then report on our findings and agree on the training program for your team.
Training schedule - Our training schedules vary from one establishment to the other.
Post training feedback
Post training support of follow up - It is vital that the training programme should be able to show a significant return on investment, whether it be increased performance, profitability, customer satisfaction or improved efficiency. We will help you implement strategies to monitor progress, identify shortfalls and plan a staff training road map. Once-off training does not yield the best results, hence we recommend 6-12 months on-going support and follow up training to keep your team in great shape.

Restaurant Training Modules(but not limited to):

5 Star Customer Service
Improving the Customer Experience
Preparation – Mise en place
Personal presentation and polished language skills
Attitude and behavior
Inter-departmental communication
Anticipation skills
Polished movements and demeanor
Table planning, setting, and seating.
Napkin folding skills
Meet and greet – The first impressions
Handling and resolving customer complaints
Correct service protocol
Correct seating skills
Silver service skills – only for restaurants that offer this service
Buffet service – for restaurants that offer this service
Eye for detail
Drink presentation and service
Menu Knowledge and translation
Beverage Knowledge – including spirits and cocktails
Wine Knowledge – Red, White, Rose, Blanc de noir, Champagne, Methode Cap Classique
Upselling skills - add-ons, sauces, drinks, etc
Dealing with difficult clients
Ensuring guests are relaxed and comfortable at all times
Dining and social etiquette
Bill presentation

Here are the Components of 5 Star Restaurant Service:

Exceptional attention to detail
Excellent skills in anticipating guests’ needs
Attentive interaction to fulfill guests’ special requests
Achieve a seamless and distinctive level of service
Unparalleled service, transcending the expectation of guests
Indulging guests with thoughtful and unexpected touches of luxury
Creating a memorable experience through personalized service

Our Commitment

We are committed towards building the profile and performance with our clients. Our main services are Training and Consultancy in the Hospitality industry. Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients.

We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile so as to bring more benefits to them than were contracted for.

Our identification of our clients’ objectives helps us to do the walking for them, but in their shoes, not ours. We believe in having ownership over every project as if we had a direct personal stake in it.

Would you Like Us to Train your Restaurant Staff?

Sam Hospitality has been in the hospitality industry for more than 10 years now. We have trained high-end hospitality businesses in South Africa and other countries. Whether you are a small restaurant or a large fine dining restaurant, we are ready to give your front-of-house staff the best training.

We are committed to building the profile and performance with our clients. Our main services are Training and Consultancy in the Hospitality industry. Our success has been a direct result of unwavering commitment to high service standards and fierce loyalty towards clients. We position ourselves as strategic partners with our clients and always act in the interest of our clients, looking for ways to go the extra mile to bring more benefits to them than were contracted for.

Our identification of our client's objectives helps us to do the walking for them but in their shoes, not ours. We believe in having ownership over every project as if we had a direct personal stake in it.

If you have 8 or more staff, we will come to your restaurant and provide the training on-site/in-house.