Game lodges, resorts, and hotels are moving away from the traditional waiter/ bartender operations to butlers. The introduction of butlers in game lodges is an exciting one because now guests can have a dedicated Butler for the duration of their stay (from check-in right to check-out).
At Sam Hospitality, we are leaders in 5 Star Game Lodge Butler Training. Yes, we come to your game lodge to offer butler training in-house/ on-site and we will train your game lodge staff to reach the highest level of service to match your guest’s very high expectations.
During our game lodge butler training we cover on topics:
The duties and responsibilities of the game lodge butler
The butler skills and providing 7-star customer service
Wine knowledge and service
Food and wine pairing guidelines
Attention to detail
Excellent communication skills
Creating a mind-blowing guest experience
Table setting and food service
Dealing with VVIP guests
Housekeeping turn-down service
We specialize in on-site training for 4 stars and 5-star game lodges in all game reserves in South Africa, Namibia, Botswana, Zambia, Zimbabwe, Tanzania, and Kenya.
We offer customized game lodge butler training that directly benefits your establishment through our easy-to-understand explanations and the use of role-playing exercises. Our trainers and facilitators being many years’ experience in the hospitality industry and have the expertise to provide training that leads to tangible results, great guest feedback, proud staff members, and positive work habits.
Game lodge butlers play an important role in providing personalized service to game lodge guests.
This topic contains the following elements:
Importance of the guest in the game Lodge
The guest as a source of revenue
The impact of the guest on the organization
Guest satisfaction and company profitability
Anticipating guest needs
Maintaining good customer care
Confidentiality of company and guest information
One of the primary duties of a game lodge butler is to ensure that guests' needs are catered for from the time they check-in until check out.
This topic contains the following elements:
Greeting of guests
Promoting facilities and services
Guest reaction to poor customer service
Guidelines for superior guest care
Guest care in other fields and industry
Improving guest care
Range of guests
Dress Code and Personal Hygiene of a Butler
Maintaining Personal Cleanliness and Hygiene
Hair, Moustaches, Beards, and Nails
Common Illnesses and Interaction
The butler's guest pre-arrival preparation training includes the following:
Ensure that guests' preferences are provided upon arrival to the resort, including choice of beverages, etc.
Offering pre-arrival butler forms for guests to fill out, ensuring that the butler is prepared for any special requests such as dietary restrictions, babysitting needs, or special occasions.
Arranging airport transfers for the guests.
Preparing registration forms for guests.
Preparing welcome cocktail and refreshing towels for guests.
The butler's guest arrival procedure training includes the following:
Meeting, greeting, and offering the guests refreshing towels
Providing welcome drinks or cocktails for the guests.
Offering private check-in for guests.
Ensuring that the guest's accommodation is ready.
Introducing guests to their accommodation facilities, including in-room beverages, how TV, air conditioner works, and all other important information that will make the guest’s stay comfortable.
Unpacking the guest’s luggage as necessary.
Pressing the guests' first night clothing.
Enquiring about the guest's dinner times and preferences.
Our game lodge butler's evening service training includes the following:
Bringing the guests’ amenities before dinner.
Escorting guests to the restaurant for dinner where they have reserved a beautifully decorated table.
Ensuring that the guests' suite is turned down and has all the amenities of the night. Game Lodge rooms turn-down includes removing cushions from the bed, folding the duvet, closing curtains, laying gowns/ bathrobes and slippers on either side of the bed, switching on the aircon to the desired temperature, laying the breakfast menu and chocolates on top of each pillow, putting still water on each side of the bed, switching off main lights and switching on bedside lamps, etc. Turndown service varies from one game lodge to the other.
Our 7-star game lodge butler service contains the following:
7 star butler game lodge service
Game lodge facilities and services
Introducing the guests to their rooms/ villas/ chalets
Showing your guests around and what is available
Showing your guests complimentary items
Offering refreshments to your guests
Getting details about your guest's interests
Preparing bush dinners for your guests
Preparing romantic dinners for your guests
Booking your guests dinner, lunch, and breakfast
Proper wine service - still and sparkling
Selling exclusive wines
Preparation for Guest Arrival at the lodge
Preparation of guest documentation
Special Requests / Requirements
Importance of accuracy
Methods of payment
Completion of the registration process
Superior Guest Care
Effective guest care
Efficient work practices
Sources of information
Maintaining information displays
Handling information requests
Range of Information
Contacting service providers
Booking external services
Developing rapport with guests
Complaints and Queries
Guest relations and guest requests
VIP guest service
Working in VIP and guest areas
Game lodge facilities offered
Housekeeping & Turn-down facilities
Origami training - folding towels to decorative shapes
Breakfast & Dinner
Information about game drives
Dealing with VIP Guests
Interrelationship of cost, time and stock Levels
Bush dinner set up
Romantic dinner set up
Serving cold beverages
Serving drinks off a tray
Presenting and opening a bottle of wine
Tasting and Pouring Wine
Opening a bottle of champagne or sparkling wine
Maintaining stock levels
Tidiness and cleanliness of guest areas
Tidying up the guest bedroom
Towel origami and replace used towels
Romantic bedroom and bathroom set up
Replacing bathroom amenities
VIP turn-down service
Game lodges, hotels and resorts are moving away from the traditional bartender/ waiter operations. Most 5 Star exclusive private game lodges are now giving guests the opportunity to have a dedicated butler while exclusive resorts and hotels dedicate some certain suites for butlers and offer the butler service as an extra or exclusive service.
The idea is to give the guest a more personalized service. Butler service gives guests the opportunity to have someone to look after them for the duration of their stay, from checking in to checking out.
We are proud to offer a unique Game Lodge Butler Training Program to assist game lodges and private game reserves get their butlers to deliver a unique and mind blowing experience to their guests.
We understand that each private game reserve or game lodge operates in unique way, hence we work to offer game lodge butler training in a more tailored approach as opposed to the one-size-fits-all-approache. We work with your exciting standard operating procedures (SOPs) and find ways to develop a more effective and unique way of offering your service.
It is so important that you remain unique and not have guests feeling like you are nothing different from the other lodge they have stayed at. Our 5 day butler training is designed for game lodges in South Africa and other countries. We cover all aspects of the butler job within a private game reserve.
In today's hospitality world, it i important to always find ways to better your guest experience. This will ensure more business as guests do the marketing for you you. Highest service standards cannot be achieved without intensive training to your staff.
We are here to assist you make the best out of your staff by providing our unique & intensive game lodge butler training. We aim to offer butler training that is unique to your game lodge. We offer on-site / in-the-job training to game lodges and private game reserves in the following countries:
Our game lodge butler training can be done onsite/ in-house or you can enroll your staff for our online course. If you would like us to come to your game lodge to deliver our butler training onsite, please contact us.
This is by far the best game lodge butler training in Southern Africa. Over the years, we have offered best butler training to exclusive private game reserves, game lodges and other hospitality establishments.
Whether you would like us to give your butlers a refresher training course or you would like to set up the butler department from scratch, we are game!
Our facilitators and trainers are experienced in game lodge butler training, having had trained some of the best game lodges in South Africa.
With our training done onsite, you are guaranteed that your team of butlers will receive fully customize training, in the comfort of their environment and using the tools that they use in their everyday career lives.
We guarantee success through having a thorough understanding of our client needs and expectations and delivering clear, concise and standardised training and continual follow-up.
We have vast experienced having had trained top game lodges in game reserves like Sabi Sands, Madikwe, Hluhluwe-Imfolozi, Nambithi, Addo just to name a few.
We work with clients to build programs that match their requirements, so that staff are consistently delivering outstanding service. This is backed up by the development of clear, concise, course content and training materials centred on our clients’ needs.
Let Us Provide The Butler Training That Will Help Your Game Lodge Butlers Give Your Guests Mind-blowing Service!