60+ Years Combined Hospitality Experience        Call/ WhatsApp: +27 82 765 9238      Email: training@hospitalitycourses.co.za

Bed & Breakfast / Guest House Management Course | The Most Practical Distance Learning Course

a luxurious bedroom in a bed & breakfast

Planning To Open And Manage Your Own Lodge, Bed & Breakfast, Guest House, or Boutique Hotel? Make Your Dream Become A Reality. Enroll For Our Bed & Breakfast Management Distance Learning Course Today! 

 

Opening and running your lodge, bed, and breakfast, guest house, or boutique hotel is very exciting, however, it can be very stressful when you do not have the knowledge and skill how to manage it properly and professionally. Most B&Bs and guest houses struggle to break even in their 1st year, while some do not make it past the 5-year mark.

 

We have packaged all the critical information and tools you need to open and run a successful accommodation business, in one course! Enroll in our bed and breakfast management distance learning course and see your dreams of running a profitable B&B become a reality. This course is designed by experienced hospitality professionals for both aspiring and current guest house owners/ managers. Study now the bed and breakfast management distance learning course and start a highly successful business!

 

Whether you are looking at converting your residential property or your Airbnb to a fully-fledge B&B, Guest House or Boutique hotel, this course will help you learn how to manage it professionally. Enroll today and finish withing 6 months. 

 

Which Modules/ Topics Does The Course Cover?

Our bed and breakfast/guest house management distance learning course covers the following modules/ topics:

  • Module 1 - Starting a Small Accommodation Business
  • Module 2 - Basic Management Principles
  • Module 3 - Sales & Marketing for the Guest House/ Bed & Breakfast Business
  • Module 4 - Basic Financial Management and guest house business plan
  • Module 5 - Facilities Management
  • Module 6 - Front Office & Housekeeping Management
  • Module 7 - Service Concept - Aiming for 5 Star Service and Offering Better than Your Competitors
  • Module 8 - Planning Your Breakfast Menu
  • Module 9 - Food and Beverage Service
  • Module 10 - Staff Management, Motivation, and Training

 

Starting A Small Accommodation Business

It is important to be clear about the business that you want to start. This module will help you understand better the requirements needed to start your own accommodation business. It contains the following elements:

  • Choosing the correct business structure - Whether to start from scratch or buy an existing bed & breakfast or guest house or convert a residential house into a bed and breakfast/guest house.
  • Land use zoning
  • Licensing and registration
  • Legal aspects regarding signage
  • Payment of Value Added Tax (VAT)
  • South African Revenue Service (SARS)
  • South African Labour Law
  • Insurance
  • Health and safety regulations

 

Basic Management Principles

Whether you will manage your business yourself or you will employ a manager, you must understand how the accommodation business works. This module will give you the skills you need to manage it properly. This module contains the following elements:

  • Planning, organizing, leading & managing your bed & breakfast/guest house business
  • skills and competencies of a hospitality manager
  • The importance of service excellence
  • Implementing a customer-centric concept and ensuring that your establishment is unique from your competitors.
  • Keeping your employees happy and motivated

 

Basic Financial Management

The business needs to be managed properly and be financially viable. This module contains the following elements:

  • Budgeting
  • Forecasting start-up income and expenses
  • Forecasting day-to-day income and expenses
  • Record keeping
  • Value Added Tax (VAT)
  • Tax
  • B&B / guest house business plan
  • Small business funding agencies

 

Sales & Marketing

Sales & Marketing is the most important aspect of the business. Without proper Sales & Marketing strategies, you will struggle to put bums on the beds. This module contains the following elements:

  • Market research
  • Marketing plan in the hospitality industry
  • Sales and marketing for bed and breakfast business
  • Identifying potential sources of guests and analyzing your competitors
  • Designing a mission and objectives for your establishment
  • Formulating a unique service concept for your establishment
  • The 5Ps of Marketing (Marketing Mix) - Product, Price, Promotion, and People
  • Essential sales strategies to increase occupancy and revenue
  • Selecting a booking system for your website
  • Rates - Rack Rates, Corporate Rates, STO Rates
  • Working with Online Travel Agencies (OTAs) to optimize bookings
  • How to leverage social media networks (FREE online marketing)
  • Travel agencies, telephone sales calls, site inspections
  • Advertising, Promotions, and using Social Media Marketing strategies
  • Branding and Marketing Collateral - Brochures, etc

 

Accommodation (Housekeeping and Front Office Management)

This module contains the following elements:

  • Property management system suitable for small accommodation establishments
  • Telephone etiquette
  • Reservations and bookings
  • Developing systems for housekeeping and front office
  • Staff uniform
  • Formulating daily tasks for Front Office and Housekeeping
  • Rules and regulations for front office and housekeeping
  • The guest cycle
  • Cancellation policies
  • Lost and found the procedure
  • Types of rooms
  • Check-in and check-out procedure
  • Health and safety
  • Stationery
  • Guest feedback, reviews, and guest letter (e.g. confirmation, welcome letters, etc)
  • Beds and bed sizes
  • Linen
  • Developing a cleaning procedure
  • Commonly neglected cleaning areas in the guest rooms
  • Guest room cleaning agents and cleaning equipment
  • Guest room cleaning frequency schedule
  • Exterior cleanliness and standard checklist
  • Pest control
  • Laundry operations and laundry flow
  • What to look for when selecting housekeeping cleaning equipment

 

Planning Your Breakfast Menu

Breakfast can either make or break your business. This module will get you to make sound decisions about what kind of breakfast to serve. This module contains the following elements:

  • Planning your breakfast menu
  • Costing your breakfast
  • Correct equipment to provide excellent & efficient service
  • Managing stock levels
  • Health and hygiene in food production areas
  • Setting up the dining room
  • Food & beverage service
  • Considering nutritional value in your meals
  • Planning for guests' special requirements
  • Selecting best suppliers for your establishment

 

Enroll now and get all the skills to run a successful bed and breakfast, guest house, boutique hotel, or small lodge. Study in the comfort of your own space.

 

What is the Duration

This course takes more or less 3-6 months to complete. It all depends on each person. You study in the comfort of your own space. This is a distance learning course. You receive your notes via email submit assignments via email.