Our Blog | Sam Hospitality Training

Unreasonable Hospitality in Hotels, Safari Lodges, Restaurants & Resorts | Sam Nkwanyane

Hospitality isn’t just about service—it’s about soul. In this inspiring, deep-dive guide, Sam Nkwanyane, a 20-year hospitality expert, shares his unique take on “Unreasonable Hospitality.” From luxury hotels to remote safari lodges and beachfront resorts, discover how giving more than what’s expected can transform your business into a story-worthy experience factory.

The 2026 Blind Spot: Why 75% of Restaurants Are Losing R300,000+ This Year Without Even Noticing

Most restaurant owners think they’re doing fine — until they realise they’ve quietly lost over R300,000 in a single year. The truth? It’s not inflation or competition — it’s the unseen cracks in service and consistency. In this eye-opening article, we uncover the 2026 restaurant blind spot and show how Sam Hospitality’s Restaurant Mystery Shopping finally exposes the hidden losses holding your business back. 👉 Book your audit now and stop the leak before it drains your 2026 profits.

2026 Is the Year to Start Your Own B&B or Guest House — Here’s Why

2026 is shaping up to be the most exciting year yet for aspiring hospitality entrepreneurs. With global travel rebounding, local tourism thriving, and guests seeking more personal, experience-driven stays, there’s never been a better time to open your own B&B or guest house. Here’s why the timing couldn’t be better—and how you can turn your dream into a thriving reality.

2026 Safari Lodge Trends: What Guests Will Expect from Your Team Next Year

The safari lodge landscape is changing — fast. In 2026, guests will demand more authenticity, personalization, and excellence than ever before. They’ll expect your team to deliver not just luxury, but unforgettable experiences rooted in purpose, sustainability, and genuine connection. In this article, we explore the key trends shaping safari lodge operations in 2026 — and how you can prepare your team today. 👉 Safari Lodge Training bookings are now open for 2026.

His Majesty King Mswati III Commends Royal Jozini for Wildlife Conservation and Tourism Excellence

On 15 October 2025, His Majesty King Mswati III officially opened the Royal Jozini Private Game Reserve, commending its work in wildlife conservation, job creation, and cheetah reintroduction after 20 years. Discover the magic of Royal Jozini — where mountain, bush, and lake meet.

AURIA Senior Living Partners with Sam Hospitality to Elevate Service Standards

AURIA Senior Living, a name synonymous with luxury and dignity in retirement living, has joined hands with Sam Hospitality to deliver top-tier training to its staff. From Woodside Village in Rondebosch to Melrose Manor in Johannesburg, their partnership is raising the bar for service in senior living communities.

Villa Viva Cape Town Partners with Sam Hospitality for Staff Training Excellence

Villa Viva Cape Town recently partnered with Sam Hospitality for a transformative 2-day onsite training for its housekeeping staff. This initiative reflects their broader commitment to hospitality excellence and community upliftment through education, empowerment, and sustainability.

Why Safari Lodge Guests Aren’t Returning (And How to Win Them Back)

Are you pouring time, effort, and budget into marketing your safari lodge—only to find guests come once and never return? You’re not alone. In this blog, we break down what’s going wrong (and it’s not always what you think). From emotional connection to service consistency, discover the subtle, powerful shifts that can turn your lodge into a memory guests want to relive again and again. Plus, we’ll introduce a game-changing training package that’ll help your team create experiences worth coming back for.

7 Costly Mistakes New B&B Owners Make (And How to Avoid Them)

Running a charming bed & breakfast might sound like a dream come true, but many first-time B&B owners hit unexpected bumps in the road. From pricing pitfalls to burnout, here's how to sidestep the 7 most common (and costly) mistakes—and set your B&B up for success! Quick Blog Summary: This blog will uncover 7 of the most common mistakes new B&B owners make, from neglecting marketing to underestimating guest expectations. For each mistake, we’ll explain what goes wrong, why it matters, and give actionable tips to fix or avoid it. It’s a must-read for anyone dreaming of running a successful, stress-free B&B. At the end, we’ll also promote the 6-month B&B Management Distance Learning Course offered by hospitalitycourses.co.za . Let me know if you'd like me to proceed with the full blog now,...

10 Powerful Reasons Why Your Restaurant Needs Mystery Shopping Today

Think your restaurant's service is top-notch? You might want to think again. Mystery shopping reveals the unseen truths about your guest experience. In this post, we explore 10 reasons why restaurant owners—from cozy family spots to upscale hotel venues—need mystery shopper audits now more than ever.

Sam Hospitality Game Lodge Onsite Training Packages | Trusted by 100+ Lodges

Want to elevate your game lodge’s service to 5-star standards? Discover Sam Hospitality’s onsite training packages – Platinum, Gold, Silver, and Bronze – designed to transform your team into world-class professionals. Trusted by over 100 lodges across Africa.

Happy Valley Hotel Partners with Sam Hospitality for Staff Training in Eswatini

Happy Valley Hotel, nestled in the heart of Ezulwini in the Kingdom of Eswatini, has taken a bold step toward service excellence by partnering with Sam Hospitality for comprehensive staff and management training. With over 100 successful partnerships under its belt, Sam Hospitality conducted an intensive onsite customer service training that promises to elevate guest experiences across the board.

Franco’s Restaurant Empowers Team with Sam Hospitality’s Restaurant Management Training

Franco’s Italian Restaurant in Vanderbijlpark has taken a bold step toward operational excellence by partnering with Sam Hospitality for a 2-day onsite restaurant management training. The program covered leadership, staff development, service supervision, customer experience, and menu engineering—raising the bar for hospitality standards in the region.

TWK Welverdiend Guest House Elevates Hospitality Standards with Sam Hospitality Training

TWK Welverdiend Guest House in Piet Retief recently teamed up with Sam Hospitality for a power-packed 2-day onsite staff training covering housekeeping and service. With this strategic move, the guest house aims to deliver top-notch guest experiences while staying ahead of the hospitality game.

Bayete Zulu Lodges Partner with Sam Hospitality on an Intensive 10-Day Onsite Training

In an exciting move to elevate service excellence, Bayete Zulu Lodges have partnered with Sam Hospitality to deliver an intensive 10-day onsite training program. This collaboration is set to upskill staff, enhance guest satisfaction, and align the lodges with world-class hospitality standards. Let’s dive into how this powerhouse partnership is shaping the future of luxury lodge service in South Africa.

The Secret to Consistently 5-Star Guest Reviews in Restaurants

In the restaurant business, reviews can make or break you. A single bad one can scare off new customers, while a steady stream of 5-star ratings builds credibility and drives bookings. So what’s the secret to consistently earning those glowing reviews? It’s not just about the food—it’s about how you make guests feel.