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Housekeeping & Front of House Training | 5 Star Amakhosi Safari Lodge | Kwazulu Natal

Housekeeping & Front of House Training | 5 Star Amakhosi Safari Lodge | Kwazulu Natal 5 Star AmaKhosi Safari Lodge receives our Housekeeping and Front of House on-site Training. This gorgeous lodge is situated about 80km from Pongola in Kwazulu Natal. Our training covered the following departments: Housekeeping department Front of House Department Food & Beverage Service Department Customer Service - Game drive staff We take pride in what we do and truly enjoyed offering our training to this amazing safari lodge. Our game lodge training is intensive. We do it over 4-5 days, depending on the size. We will be training AmaKhosi staff every after 6-12 months. We wish to thank both the Management and Staff for the amazing opportunity. If you ...

Legal Requirements for B&B in South Africa | 2025

Legal requirements for Bed and Breakfast and Guest Houses Businesses in South Africa in 2025

How to Maintain the Housekeeping Service | Executive Housekeeper SOP

How to Maintain the Housekeeping Service | Executive Housekeeper SOP The executive housekeeper must be able to maintain the housekeeping standards through effective staff management and procedures. The housekeeping department is one of the most important departments in the hotel industry, yet very demanding. The duty of the executive housekeeper is to direct and control housekeeping operations and staff in the housekeeping department. Regardless of the size ot the hotel or resort, an executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met. As an executive housekeeper it is important to manage many priorities and demands and be able to solve problems and support your team to deliver highest quality of service standards. ...

Meet Sean Granger, General Manager of Granny Mouse Country House & Spa

Meet Sean Granger, General Manager of Granny Mouse Country House & Spa The behind iconic Granny Mouse Country House & Spa, a stunning 32-roomed establishment situated in Balgowan, is Sean Granger and his team. We had the pleasure to find out more about his background and what Granny Mouse has on offer. So Who is Sean and Where Did his Career Start? Hailing from Cape Town, Granger found a new home in the Midlands – and loves it! “Granny Mouse Country House and Spa is aligned perfectly with my service standards and our, 'home away from home,' runs through the veins of everyone who works here” Granger adds. Described by his colleagues as a “dedicated and experienced professional” - Granger’s multitude of experience stems over a 25 years – having earned him his “hospitality...

Hotel Front Office VIP Check-in SOP | 2025

Hotel front office vip check-in sop, 2025

Hotel Housekeeping Bed Making Procedure | SOP

Hotel Housekeeping Bed Making Procedure | SOP | 2025 Hotel beds must be presented neatly and professionally. Guests will always appreciate comfortable and neatly made beds. It is part of our job in the hospitality industry to make sure that we do everything we can to make the guest’s stay a happy one. It is not enough to have OK service; the service must be excellent so that the guest will keep coming back. Preparing for Bed Making: First put on your gloves before stripping the bed. Remove soiled bed linen from the bed, making sure that the soiled linen doesn't touch your body. This includes the duvet cover, flat sheet, fitted sheet, pillowcases, etc. Look at the mattress pad/mattress protector to see if it is stained, torn, or damaged. If it is not straightening make sure...