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Restaurant Staff Training | Goddess Cafe | Southdowns | Waterkloof | Linden
Restaurant Staff Training | Goddess Cafe | Southdowns | Waterkloof | Linden   We had the greatest to offer our restaurant staff training to Goddess Cafe staff. This amazing establishment has branches in Waterkloof, Linden and Southdowns. Our training started with our mystery shopper programme. We wish to thank the Management and Staff for the wonderful opportunity.    If you would lie training for your restaurant staff, please email us or call us today. We conduct on-site training countrywide. 
Onsite Housekeeping and F&B Training | Madikwe Hillhouse
Madikwe Hillhouse Receives Our On-site Housekeeping and F&B Training We had the great pleasure to travel to Madikwe Hillhouse to offer our on-site housekeeping and food & beverage training. The training took 4 days and was well received.    Housekeeping Training Our housekeeping training covered the following: Removing all bed coverings from beds Sanitizing Handling soiled and unsoiled linen Turning mattresses Bed making procedures Dealing with customer property Turndown service Preparing to service guest bedrooms Cleaning materials Entering the guest bedrooms Preparing areas and surfaces for cleaning Cleaning departure bedrooms Cleaning stayover rooms Cleaning unoccupied rooms Cleaning guest bathrooms Clea...
Front Office Training | Thamani Guest House | Randfontein
Front Office Training | Thamani Guest House | Randfontein     We had the great pleasure to offer our front office training to Thamani Guest House. This gorgeous new guest house is based in Randfontein, west of Johannesburg. We wish to thank the Management and Staff for the wonderful opportunity.    Sam Hospitality is the first choice training provide for new and existing hospitality properties, including guest houses, lodges, hotels and resorts. We offer training on-site in all provinces. If you would like us to train your team, email us on training@hospitalitycourses.co.za or call us on 082 765 9238  
Housekeeping Training | Absolut Boutique Guest House | Centurion
Housekeeping Training | Absolut Boutique Guest House | Centurion   We had the great pleasure to offer our on-site housekeeping to Absolut Boutique Guest House. This 4 star establishment is based in Centurion, Gauteng.    Sam Hospitality has become the best choice for staff training to guest houses in South Africa. We wish to thank the Management and staff for affording us the opportunity.    If you would like to your guest house staff to be trained by us, please vemail us on training@hospitalitycourses.co.za or call 082 765 9238. We offer on-site training countrywide. 
How to Maintain Effective Working Relationships with Staff | SOP
How to Maintain Effective Working Relationships with Staff | SOP     'A team is as strong as its weakest link'. The strength of any team is in ensuring that all team members work in complete harmony, towards the same goal.  A consistent and constant effort is required from all team members to maintain effective working relations and create an atmosphere that encourages productivity.   Staff must treat each other politely and helpfully at all times.  If a positive interpersonal relationship exists between all staff members it will be noticed by customers and will ensure that a positive image reflects the outside world. A well-knit staff will deal promptly with requests to create an efficient, effective work team.   Division of responsibilities and the sharing of the workload in a ...
Housekeeping & Front of House Training | 5 Star Amakhosi Safari Lodge | Kwazulu Natal
Housekeeping & Front of House Training | 5 Star Amakhosi Safari Lodge | Kwazulu Natal   5 Star AmaKhosi Safari Lodge receives our Housekeeping and Front of House on-site Training. This gorgeous lodge is situated about 80km from Pongola in Kwazulu Natal.    Our training covered the following departments: Housekeeping department Front of House Department Food & Beverage Service Department Customer Service - Game drive staff        We take pride in what we do and truly enjoyed offering our training to this amazing safari lodge. Our game lodge training is intensive. We do it over 4-5 days, depending on the size.    We will be training AmaKhosi staff every after 6-12 months. We wish to thank both the Management and Staff for the amazing opportunity.    If you ...
Legal Requirements for B&B in South Africa | 2025
Legal requirements for Bed and Breakfast and Guest Houses Businesses in South Africa in 2025
How to Maintain the Housekeeping Service | Executive Housekeeper SOP
How to Maintain the Housekeeping Service | Executive Housekeeper SOP   The executive housekeeper must be able to maintain the housekeeping standards through effective staff management and procedures. The housekeeping department is one of the most important departments in the hotel industry, yet very demanding.   The duty of the executive housekeeper is to direct and control housekeeping operations and staff in the housekeeping department. Regardless of the size ot the hotel or resort, an executive housekeeper, co-ordinates between housekeeping crews to inspect assigned areas to ensure standards are met. As an executive housekeeper it is important to manage many priorities and demands and be able to solve problems and support your team to deliver highest quality of service standards. ...
Meet Sean Granger, General Manager of Granny Mouse Country House & Spa
Meet Sean Granger, General Manager of Granny Mouse Country House & Spa   The behind iconic Granny Mouse Country House & Spa, a stunning 32-roomed establishment situated in Balgowan, is Sean Granger and his team. We had the pleasure to find out more about his background and what Granny Mouse has on offer.     So Who is Sean and Where Did his Career Start? Hailing from Cape Town, Granger found a new home in the Midlands – and loves it!  “Granny Mouse Country House and Spa is aligned perfectly with my service standards and our, 'home away from home,' runs through the veins of everyone who works here” Granger adds.   Described by his colleagues as a “dedicated and experienced professional” - Granger’s multitude of experience stems over a 25 years – having earned him his “hospitality...
Hotel Front Office VIP Check-in SOP | 2025
Hotel front office vip check-in sop, 2025
Hotel Housekeeping Bed Making Procedure | SOP
Hotel Housekeeping Bed Making Procedure | SOP | 2025   Hotel beds must be presented neatly and professionally.  Guests will always appreciate comfortable and neatly made beds.  It is part of our job in the hospitality industry to make sure that we do everything we can to make the guest’s stay a happy one. It is not enough to have OK service; the service must be excellent so that the guest will keep coming back. Preparing for Bed Making:   First put on your gloves before stripping the bed. Remove soiled bed linen from the bed, making sure that the soiled linen doesn't touch your body. This includes the duvet cover, flat sheet, fitted sheet, pillowcases, etc. Look at the mattress pad/mattress protector to see if it is stained, torn, or damaged. If it is not straightening make sure...