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Restaurant Wine Service Guide | How to Serve Wine SOP
Restaurant Wine Service Guide | How to Serve Wine | Waiter SOP   As the old saying goes, ‘good food and good wine go together’, many restaurants patrons go to restaurants to enjoy food and wine. Some restaurants employ a wine sommelier or wine steward to serve wine while in other restaurants, it is the duty of the waiter or waitress to serve wine to customers. Your customers expect you to know how to serve wine when you are working in a restaurant. As a waiter, you should know the 10 steps of service in order for you to be successful in your job. In this post, we will be helping those who wish to learn the proper etiquette in serving wine in a restaurant. We will discuss the following: Serving wine step by step Serving two or more bottles of wine to the same table Serving wine...
How to Set Up Your Guest House Rates | Ultimate Guide to B&B Management
How to Set Up Your Guest House Rates | Ultimate Guide to B&B Management   Now you have been successful in setting up your B&B or guest house and you have complied with all the legal requirements for guest houses – congratulations. The next step is very critical in the success of your business – setting up your rates. Setting up rates is a fine balance. It can either make or break your business. If you charge too high, you risk losing customers to your competitors and if you charge too low, you run the risk of making little to no profit and worse failing to breakeven!   Here are the tips to set up your guest house rates:   Tip# 1 Do your research The first step to setting up your rates is doing your research. Look at what other establishments in your area are charging. You are goin...
Handling Group Check-in | Hotel Front Office SOP
Handling Group Check-in | Hotel Front Office SOP From time to time, hotels get tourist groups. Group check-ins should be handled different to individual check ins. Front Office staff must be trained on handling group check-ins to avoid unnecessary delays and frustrations. In this article, Samkeliso Nkwanyane, our Hospitality Coach, Speaker and Consultant will unpack the procedures front desk staff must follow to allow a smooth, hassle-free group check-in.   We will look at the following: Preparation for arrival Preparation of documentation Interdepartmental communication Special requests   Check-in process Registration Guest arrival Preparation for Arrival Being familiar with hotel procedures and being able to identify customer needs facilitates eff...
Dusting Guest Rooms | Hotel Housekeeping SOP 2025
Dusting Guest Rooms | Hotel Housekeeping SOP 2025
How to Clean a Airbnb Unit | Property Cleaning Procedure SOP | 2025
How to Clean a Airbnb Unit | Property Cleaning Procedure SOP | 2025
Silver Service Procedures | The Ultimate Guide for Restaurants | SOP | 2025
Silver Service Procedures | The Ultimate Guide for Restaurants | SOP | 2025
Hotel Butler Duties & Responsibilities | SOP
Hotel Butler Duties & Responsibilities | SOP   Most 5 star hotels and resorts offer butler service as a optional extra to guests who are willing to pay for someone to do the planning for them while they enjoy their holiday. The main duties and responsibilities of the hotel butler is to offer personalized service to high-end guests. In most cases, butler service is offered to guests staying in the most luxurious suites,    In short, the butler takes care of the guest's planning. This includes dinner bookings, lunch service, spa bookings, excursions, packing guest's clothing, romantic turndowns, etc. The butler must anticipate the guest's needs. Duties and responsibilities vary from one hotel to the other.    Here are some of the duties and responsibilities of a hotel butler:   Guest...
Customer Service in the Hospitality Industry | SOP
Customer Service in the Hospitality Industry | SOP Each person operating in a hospitality industry must treat customers with respect, giving the best possible service. This includes all aspects of maintaining customer care and dealing with complaints and incidents.   The Importance of the Customer The better the customer care given to customers, the more business they will do with your company and the more business the company generates, the more profit it stands to make. This enables the company to pay competitive salaries and therefore makes good business sense to look after customers as a disciplined practice.   Customers are not dependent on you, you are dependent on them as they pay the salaries and without them businesses have to close down an as a result people would lose th...
Hotel Front Office Responsibilities | SOP
Hotel Front Office Responsibilities | SOP The front office department is the nerve centre of every hotel. Regardless of the size, each hotel relies on the front office department to efficiently run its operations.   This department is at the core of every hotel operations. The primary responsibilities of front office include: Taking guests reservations Co-ordinating with various departments prior to guests’ arrival Dealing with guests check-ins and check-outs Handling financial transactions Handling guests’ complaints and requests   Personal requirements for working in hotel front office In order for you to succeed in the front office, you need to have the following requirements: Be friendly, courteous and helpful at all times. Be able to assist guests with minimum Engl...
Are Apartment Hotels the Future?
Are Apartment Hotels the Future? The hotel industry is getting more and more diverse by the day. The days when a typical hotel was a huge building with plenty rooms with a bed, TV, work desk, a little tea/ coffee station and en suite bathrooms are over.   Hotels have diversified now, probably due to the ever evolving customer’s trends. There’s a new and rapidly growing segment now: the Apartment Hotels sometimes called Aparthotels.   The apartment hotel has become a hot commodity as hoteliers work to compete with services such as Airbnb and accommodate increasing social distancing requirements. But what is the difference between a classic hotel stay and the apartment hotel guest experience?   What is an Aparthotel? An Aparthotel or Apartment Hotel is typically a hotel that has so...
5 Star Turndown Service in Housekeeping | SOP
5 Star Turndown Service in Housekeeping | SOP The housekeeping department plays a vital role the hotel business. In fact, I would argue that without HOUSEKEEPING there’s no Hotel! By definition, a hotel is an establishment that’s provides accommodation, meals and other service for travelers and tourists. The housekeeping department plays a pivotal role in ensuring that hotels guests get clean and comfortable accommodation.   Most luxury hotel brands, resorts, game lodges, boutique hotels and even some guest houses have included the turndown service, in order to ensure extra comfortability to their most valued guests. Of course some establishments give guests the option to choose whether they want a turndown service or not.   What is turndown service? For those who may not be famili...
What is a Methode Cap Classique (MCC)?
What is a Methode Cap Classique (MCC)?   Is MCC and Champagne the same thing? This is the question I get asked everyday. Many people use "Champagne" for every sparkling wine, but is this the case? It is important to know and that the term “Champagne” is reserved for sparkling wines that come from the region of Champagne in France.   In 1992, in response to the ban to use the term “Champagne” and “Champenoise” for any sparkling wine, South Africa adopted the term “Medothe Cap Classigue” (MCC) for sparkling wines made in a similar way as Champagne.   Origin Cap Classique was made a reality in 1971 by Frans Malan when he visited the Champagne region in France and had the vision to establishment a Champagne style wine in South Africa. As you will know, wine in South Africa mostly comes ...
How to Apply for Cruise Ship Jobs Easily in 2025
Discover how to apply for cruise ship jobs, explore available roles, and learn about qualifications and tips for a successful application process.
What Do You Need to Open a B&B in Johannesburg in 2025: All You Need to Know
What Do You Need to Open a B&B in Johannesburg in 2025: All You Need to Know
What is the Difference Between a B&B and a Guest House?
What is the Difference Between a B&B and a Guest House?   We get asked a lot about this question by aspiring B&B and guest house owners when they are looking for a suitable category for their establishment. As an accommodation business owner, it is very important get this right so as to not confuse your customers. Whether you like it or not, your customers will always have a perception about your establishment based on what you call it. So what is the difference between a B&B and a guest house? Let's unpack it here:   Size Generally B&Bs are smaller establishments than guest houses. A Bed & Breakfast is usually up to 3 guest rooms, while a guest house can be 4 even up to 16 or more rooms. In a nutshell, most B&Bs caters for maximum 6 guests at a time. In a B&B the owner stays in the p...
How to Run a Profitable B&B/ Guest House
How to Run a Profitable B&B/ Guest House in 2025   Running a B&B or guest house is one of the most fulfilling jobs. One of the most commonly asked questions I get is, how profitable is running a B&B/ guest houses business? My honest answer is, IT DEPENDS! It is very difficult to give a one word answer to this questions as there are a lot of factors at play. In this article, I will unpack some of the factors to best answer this question.   In a nutshell, like any other business, running a B&B or guest house should give you a profit. Otherwise, there wouldn’t be a need to even think about running an accommodation business if it didn’t give profit. If you apply these tips, they should work for you regardless of where in the world you are! Here are the 6 most important “Propers” that will ...