Our Blog | Sam Hospitality Training

How to Increase Your Hotel Profit Through Staff Training

How to Increase Your Hotel Profit Through Staff Training Running a hotel is one of the most delicate things to do. Every hotel operator knows how important the profit margins are so important in surviving this fiercely competitive industry. Here is why staff training can help increase your profit. Product knowledge Personalized service Upselling skills Persuasive skills Complaint handling Product Knowledge Every hotel is different and that has to show. As a hotel operator, it is very important that your team, from top to bottom, understands what makes you different and let it show. Product knowledge is a very important skill, especially for your guest contact staff, including reservations, front office and food & beverage service staff. Training ...

Thanda Safari Staff Receive Training from Sam Hospitality

Thanda Safari Staff Receive Training from Sam Hospitality We recently had the extraordinary opportunity to conduct an on-site training at Thanda Safari Luxury Private Game Reserve, a distinguished establishment that epitomizes the pinnacle of luxury. Thanda, renowned for its exceptional standards, is not just a haven of comfort and elegance, but also a proud member of the Leading Hotels of the World. This affiliation underscores its commitment to providing unparalleled service and experiences that align with the most prestigious standards in the hospitality industry. Our training program was meticulously tailored to enhance the skills and knowledge of various key departments within the resort. We focused our efforts on three critical areas: the restaurant servers, front office, a...

Shamwari Private Game Reserve F&B Service Staff Undergoes Intensive Training from Sam Hospitality

Shamwari Private Game Reserve F&B Service Staff Undergoes Intensive Training from Sam Hospitality Food & Beverage service staff at Shamwari Private Game Reserve recently received intensive training from Sam Hospitality. Shamwari is 75 km outside Port Elizabeth (now Gqeberha), in Eastern Cape and comprises of seven 5 Star Lodges. It has been voted the World’s Leading Safari and Game Reserve and Conservation Company for many consecutive years. The training could not have come at a better time after COVID_19 and as the lodges are gearing up to fully re-open and receive an influx of international and local guests for the 2022 summer high season. Sam Hospitality is a leading hospitality consulting and training provider, offering on-sites to game lodges, hotels and resorts in a...

Happy Valley Hotel Staff and Management Receive Training from Sam Hospitality

Happy Valley Hotel Staff and Management Receive Training from Sam Hospitality Management and Staff at Happy Valley Hotel & Casino received training from Sam Hospitality. Happy Valley Hotel is located in the Ezulwini Valley in the Kingdom of Eswatini. This stunning hotel and casino boasts more than 100 rooms, restaurants, conference venues and other facilites. Before the training, Sam Hospitality first went to the hotel for the mystery shopper program, which helped identify problem areas. The training was focused on service excellence. Service Excellence Training The service excellence training covered the following: The customer as a source of revenue The impact of the customer to the hotel Guest satisfaction Annoying habits Providing anticipatory se...

Guest Bathroom Cleaning Procedure in Hotel Housekeeping | SOP | 2025

Guest Bathroom Cleaning Procedure in Hotel Housekeeping |SOP | 2025

Room Cleaning Procedures in Hotel Housekeeping | SOP | 2025

Steps of Handling Complaints in Hotels and Restaurants | SOP

Steps of Handling Complaints in Hotels and Restaurants | 2025 Hotel and Restaurant customers are very sensitive to their needs. Their expectations are high and the competition is fierce. Your ability or inability to handle complaints can make or break your hotel or restaurant business. As a hotel or restaurant owner or manager, your prime duty is to ensure customer satisfaction. If you are able to resolve complaints, you have high chances of running a successful business. If complaints are unresolved, customers are quick to rush to the internet and you know what that means - you will lose business. Here are the steps on handling complaints in hotels and restaurants: H.E.A.T This is probably the most important step in handling customer complaints. So what does HEAT stand for? ...

Waiter Training | Rosetulee | Brakpan

Waiter Training | Rosetulee | Brakpan We had the greatest pleasure to offer our on-site waiter training to Rosetulee in Brakpan, Gauteng. This stunning establishment boats a carwash, coffee shop, restaurant, bar and conference venue. We wish to thank the management and staff for the amazing hospitality. If you would like training for your staff, please contact us. We provide training on-site in all areas.

10 Steps of Service | Restaurant Waiter SOP | 2025

Are Mystery Guests Important for Hotels?

Are Mystery Guests Important for Hotels? The Hospitality industry is highly competitive. Hotels are constantly fighting to stay on top of one another, and the guest has become more and more sensitive to their needs. As a hotel operator, owner or manager, one of your biggest concerns should be to improve the quality of your service to your guests. If your guests do not get good value for money, they will switch to your competitor. You want to be head and shoulders above your competitors to get a higher market share and ROI. One of the best ways to find out if you are still offering the best is through the mystery guest programme. What is a Mystery Guest? First of all, let us look at what exactly is a mystery guest in a hotel. In simple terms, a mystery guest is a person who is e...

Waiter Training | Amigos Guest House & Venue | Brits

Waiter Training | Amigos Guest House & Venue | Brits We had the great pleasure to travel to Amigos Guest House & Venue to deliver our on-site waiter training. This gorgeous-star establishment is located in Brits in the North-West, a mere hour's drive from Johannesburg. We wish to thank the management and staff for the wonderful opportunity. Sam Hospitality is the first choice on-site training provider to many hospitality businesses. If you would like guest house training, please contact us today. We deliver training on-site throughout the country.

Restaurant Staff Training | Goddess Cafe | Southdowns | Waterkloof | Linden

Restaurant Staff Training | Goddess Cafe | Southdowns | Waterkloof | Linden We had the greatest to offer our restaurant staff training to Goddess Cafe staff. This amazing establishment has branches in Waterkloof, Linden and Southdowns. Our training started with our mystery shopper programme. We wish to thank the Management and Staff for the wonderful opportunity. If you would lie training for your restaurant staff, please email us or call us today. We conduct on-site training countrywide.

Onsite Housekeeping and F&B Training | Madikwe Hillhouse

Madikwe Hillhouse Receives Our On-site Housekeeping and F&B Training We had the great pleasure to travel to Madikwe Hillhouse to offer our on-site housekeeping and food & beverage training. The training took 4 days and was well received. Housekeeping Training Our housekeeping training covered the following: Removing all bed coverings from beds Sanitizing Handling soiled and unsoiled linen Turning mattresses Bed making procedures Dealing with customer property Turndown service Preparing to service guest bedrooms Cleaning materials Entering the guest bedrooms Preparing areas and surfaces for cleaning Cleaning departure bedrooms Cleaning stayover rooms Cleaning unoccupied rooms Cleaning guest bathrooms Clea...

Front Office Training | Thamani Guest House | Randfontein

Front Office Training | Thamani Guest House | Randfontein We had the great pleasure to offer our front office training to Thamani Guest House. This gorgeous new guest house is based in Randfontein, west of Johannesburg. We wish to thank the Management and Staff for the wonderful opportunity. Sam Hospitality is the first choice training provide for new and existing hospitality properties, including guest houses, lodges, hotels and resorts. We offer training on-site in all provinces. If you would like us to train your team, email us on training@hospitalitycourses.co.za or call us on 082 765 9238

Housekeeping Training | Absolut Boutique Guest House | Centurion

Housekeeping Training | Absolut Boutique Guest House | Centurion We had the great pleasure to offer our on-site housekeeping to Absolut Boutique Guest House. This 4 star establishment is based in Centurion, Gauteng. Sam Hospitality has become the best choice for staff training to guest houses in South Africa. We wish to thank the Management and staff for affording us the opportunity. If you would like to your guest house staff to be trained by us, please vemail us on training@hospitalitycourses.co.za or call 082 765 9238. We offer on-site training countrywide.

How to Maintain Effective Working Relationships with Staff | SOP

How to Maintain Effective Working Relationships with Staff | SOP 'A team is as strong as its weakest link'. The strength of any team is in ensuring that all team members work in complete harmony, towards the same goal. A consistent and constant effort is required from all team members to maintain effective working relations and create an atmosphere that encourages productivity. Staff must treat each other politely and helpfully at all times. If a positive interpersonal relationship exists between all staff members it will be noticed by customers and will ensure that a positive image reflects the outside world. A well-knit staff will deal promptly with requests to create an efficient, effective work team. Division of responsibilities and the sharing of the workload in a ...