Our Blog | Sam Hospitality Training

Are Apartment Hotels the Future?

Are Apartment Hotels the Future? The hotel industry is getting more and more diverse by the day. The days when a typical hotel was a huge building with plenty rooms with a bed, TV, work desk, a little tea/ coffee station and en suite bathrooms are over. Hotels have diversified now, probably due to the ever evolving customer’s trends. There’s a new and rapidly growing segment now: the Apartment Hotels sometimes called Aparthotels. The apartment hotel has become a hot commodity as hoteliers work to compete with services such as Airbnb and accommodate increasing social distancing requirements. But what is the difference between a classic hotel stay and the apartment hotel guest experience? What is an Aparthotel? An Aparthotel or Apartment Hotel is typically a hotel that has so...

5 Star Turndown Service in Housekeeping | SOP

5 Star Turndown Service in Housekeeping | SOP The housekeeping department plays a vital role the hotel business. In fact, I would argue that without HOUSEKEEPING there’s no Hotel! By definition, a hotel is an establishment that’s provides accommodation, meals and other service for travelers and tourists. The housekeeping department plays a pivotal role in ensuring that hotels guests get clean and comfortable accommodation. Most luxury hotel brands, resorts, game lodges, boutique hotels and even some guest houses have included the turndown service, in order to ensure extra comfortability to their most valued guests. Of course some establishments give guests the option to choose whether they want a turndown service or not. What is turndown service? For those who may not be famili...

What is a Methode Cap Classique (MCC)?

What is a Methode Cap Classique (MCC)? Is MCC and Champagne the same thing? This is the question I get asked everyday. Many people use "Champagne" for every sparkling wine, but is this the case? It is important to know and that the term “Champagne” is reserved for sparkling wines that come from the region of Champagne in France. In 1992, in response to the ban to use the term “Champagne” and “Champenoise” for any sparkling wine, South Africa adopted the term “Medothe Cap Classigue” (MCC) for sparkling wines made in a similar way as Champagne. Origin Cap Classique was made a reality in 1971 by Frans Malan when he visited the Champagne region in France and had the vision to establishment a Champagne style wine in South Africa. As you will know, wine in South Africa mostly comes ...

How to Apply for Cruise Ship Jobs Easily in 2025

Discover how to apply for cruise ship jobs, explore available roles, and learn about qualifications and tips for a successful application process.

What Do You Need to Open a B&B in Johannesburg in 2025: All You Need to Know

What is the Difference Between a B&B and a Guest House?

What is the Difference Between a B&B and a Guest House? We get asked a lot about this question by aspiring B&B and guest house owners when they are looking for a suitable category for their establishment. As an accommodation business owner, it is very important get this right so as to not confuse your customers. Whether you like it or not, your customers will always have a perception about your establishment based on what you call it. So what is the difference between a B&B and a guest house? Let's unpack it here: Size Generally B&Bs are smaller establishments than guest houses. A Bed & Breakfast is usually up to 3 guest rooms, while a guest house can be 4 even up to 16 or more rooms. In a nutshell, most B&Bs caters for maximum 6 guests at a time. In a B&B the owner stays in the p...

How to Run a Profitable B&B/ Guest House

How to Run a Profitable B&B/ Guest House in 2025 Running a B&B or guest house is one of the most fulfilling jobs. One of the most commonly asked questions I get is, how profitable is running a B&B/ guest houses business? My honest answer is, IT DEPENDS! It is very difficult to give a one word answer to this questions as there are a lot of factors at play. In this article, I will unpack some of the factors to best answer this question. In a nutshell, like any other business, running a B&B or guest house should give you a profit. Otherwise, there wouldn’t be a need to even think about running an accommodation business if it didn’t give profit. If you apply these tips, they should work for you regardless of where in the world you are! Here are the 6 most important “Propers” that will ...

How to Increase Your Hotel Profit Through Staff Training

How to Increase Your Hotel Profit Through Staff Training Running a hotel is one of the most delicate things to do. Every hotel operator knows how important the profit margins are so important in surviving this fiercely competitive industry. Here is why staff training can help increase your profit. Product knowledge Personalized service Upselling skills Persuasive skills Complaint handling Product Knowledge Every hotel is different and that has to show. As a hotel operator, it is very important that your team, from top to bottom, understands what makes you different and let it show. Product knowledge is a very important skill, especially for your guest contact staff, including reservations, front office and food & beverage service staff. Training ...

Thanda Safari Staff Receive Training from Sam Hospitality

Thanda Safari Staff Receive Training from Sam Hospitality We recently had the extraordinary opportunity to conduct an on-site training at Thanda Safari Luxury Private Game Reserve, a distinguished establishment that epitomizes the pinnacle of luxury. Thanda, renowned for its exceptional standards, is not just a haven of comfort and elegance, but also a proud member of the Leading Hotels of the World. This affiliation underscores its commitment to providing unparalleled service and experiences that align with the most prestigious standards in the hospitality industry. Our training program was meticulously tailored to enhance the skills and knowledge of various key departments within the resort. We focused our efforts on three critical areas: the restaurant servers, front office, a...

Shamwari Private Game Reserve F&B Service Staff Undergoes Intensive Training from Sam Hospitality

Shamwari Private Game Reserve F&B Service Staff Undergoes Intensive Training from Sam Hospitality Food & Beverage service staff at Shamwari Private Game Reserve recently received intensive training from Sam Hospitality. Shamwari is 75 km outside Port Elizabeth (now Gqeberha), in Eastern Cape and comprises of seven 5 Star Lodges. It has been voted the World’s Leading Safari and Game Reserve and Conservation Company for many consecutive years. The training could not have come at a better time after COVID_19 and as the lodges are gearing up to fully re-open and receive an influx of international and local guests for the 2022 summer high season. Sam Hospitality is a leading hospitality consulting and training provider, offering on-sites to game lodges, hotels and resorts in a...

Happy Valley Hotel Staff and Management Receive Training from Sam Hospitality

Happy Valley Hotel Staff and Management Receive Training from Sam Hospitality Management and Staff at Happy Valley Hotel & Casino received training from Sam Hospitality. Happy Valley Hotel is located in the Ezulwini Valley in the Kingdom of Eswatini. This stunning hotel and casino boasts more than 100 rooms, restaurants, conference venues and other facilites. Before the training, Sam Hospitality first went to the hotel for the mystery shopper program, which helped identify problem areas. The training was focused on service excellence. Service Excellence Training The service excellence training covered the following: The customer as a source of revenue The impact of the customer to the hotel Guest satisfaction Annoying habits Providing anticipatory se...

Guest Bathroom Cleaning Procedure in Hotel Housekeeping | SOP | 2025

Guest Bathroom Cleaning Procedure in Hotel Housekeeping |SOP | 2025

Room Cleaning Procedures in Hotel Housekeeping | SOP | 2025

Steps of Handling Complaints in Hotels and Restaurants | SOP

Steps of Handling Complaints in Hotels and Restaurants | 2025 Hotel and Restaurant customers are very sensitive to their needs. Their expectations are high and the competition is fierce. Your ability or inability to handle complaints can make or break your hotel or restaurant business. As a hotel or restaurant owner or manager, your prime duty is to ensure customer satisfaction. If you are able to resolve complaints, you have high chances of running a successful business. If complaints are unresolved, customers are quick to rush to the internet and you know what that means - you will lose business. Here are the steps on handling complaints in hotels and restaurants: H.E.A.T This is probably the most important step in handling customer complaints. So what does HEAT stand for? ...

Waiter Training | Rosetulee | Brakpan

Waiter Training | Rosetulee | Brakpan We had the greatest pleasure to offer our on-site waiter training to Rosetulee in Brakpan, Gauteng. This stunning establishment boats a carwash, coffee shop, restaurant, bar and conference venue. We wish to thank the management and staff for the amazing hospitality. If you would like training for your staff, please contact us. We provide training on-site in all areas.

10 Steps of Service | Restaurant Waiter SOP | 2025